** ********, * ***** ******, Goodwoodpark

072-***-****/ adfmnf@r.postjobfree.com

www.linkedin.com/in/nicolene-carstens-857180b0

Career Objective:

I am a seasoned HR Professional, with high integrity and a passion for assisting people to optimize their performance and potential. My Career so far exposed me to change in organizations and industrial relations, such as recruitment, talent management, employee development and motivation, and compensation. I would love to be part of a company who acknowledges the strategic importance of its people and performance. A company that will allow me to influence their future through innovative people solutions.

Competencies that I can offer your business:

Generalist HR Advisory and Consultation - Providing appropriate guidance, feedback and resources in all areas of the Human Resources function with expertise in employee relations. Understands and applies knowledge of relevant Human Resources laws, rules and regulations. Facilitating staffing, position management, training, timekeeping and payroll, employee relations and employee retention.

Collaboration - Working cooperatively with others, inside and outside the organisation, to accomplish objectives to build and maintain mutually beneficial partnerships, share information, and achieve results.

Communication – Delivers clear, effective communication on all levels within the organisation and takes responsibility for understanding others.

Continuous improvement – I take pride in ensuring my work meets or exceeds standards and identifies and implements ways to make people and performance (HR) simple and make job tasks or processes more efficient. This includes developing new insights into situations and applying different solutions to make improvements.

Influence & negotiation – Using persuasion to gain the support and cooperation from both employees and management to achieve the organisation's strategic goals and objectives

Interpersonal relations – Developing and maintaining effective relationships and relates well to people from varied backgrounds, all levels and in different situations. I show understanding, courtesy, tact, empathy, concern and politeness.

Accountability – Assuming responsibility for successfully accomplishing work objectives and delivering business results by setting high standards of performance for myself and others

Customer services - Demonstrates a commitment to serve and satisfy internal and external customers by holding myself accountable for quality outcomes.

Career History

Period

13 September 2016 to 30 June 2019

Position

Employee Relations Officer

Company

(http://www.khethimpilo.org/ )

Responsibilities

Applied a wide range of HR concepts, laws, policies, practices and methods to resolve a wide range of complex interrelated HR issues. Ensure consistent application of Human Resources Strategy.

Employee Relations: Provide guidance to managers and employees on the interpretation of HR Policies and evaluating potential disciplinary matters. Draft warnings, charge sheets, gathering of evidence, compiling of CCMA packs and chairing disciplinary inquiries.

Employee Wellness: Assist with employee wellness, arranging of staff functions, long-service awards, retirements and arranging trauma counseling for employees. Manage the injury on duty claims through service provider. Administering the disability and death benefit process in conjunction with the relevant service provider.

Policies: Regularly review current policies, procedures and ensure all HR practices are fair and consistent; adhere to industry best practices and are executed within the boundaries of our Code of Conduct.

Performance Management: Assist managers in setting objectives and addressing under performance on an ongoing basis.

Management information: Provide month end reports to management to facilitate decision making and maintain accurate records to ensure data integrity. Analyze and investigate trends.

HR Projects, administration and query resolution: Support the HR Manager with any project work and undertake research as requested and provide comprehensive HR administrative support to all HR processes. Facilitate onboarding, induction and exit processes and procedures, updating HR reports as well as policy and procedures. Drafting of offer letters, contracts of employment and contract extension letters. Support organizational transformation initiatives (EE and Diversity, Change and OD).

Dealing with all UIF, maternity and leave queries received. Inform the business on the application of compensation and rewards guidelines. Actively participate in remuneration review process.

Health & Safety: Demonstrates a clear understanding of the health & Safety regulations and collaborate with Health and Safety team on all health and safety issues.

Reason for leaving

Retrenched due to budget constraints

Reference

Aaliyah Ariefdien – Employee Relations Coordinator

Contact nr: 073-***-****

Period

10 April 2005 to 9 September 2016

Position

HR Officer – Cash In Transit (CIT) Industry

Company

(http://www.sbv.co.za/ )

Responsibilities

Recruitment and onboarding: Responsible for the full spectrum of recruitment activities (job description formation, advertising, screening of CV’s, shortlisting of candidates, drafting of interview questions, conducting interviews and various background checks and Administer psychometric testing (IMI, IP200 & COPAS).

Time & attendance: Approve leave applications. Monitoring and approving overtime on Kronos (timekeeping system). Capturing of overtime hours for payroll.

Employee Relations: Provide guidance to managers and employees on the interpretation of HR Policies and evaluating potential disciplinary matters. Participate in disciplinary inquiries. Assist with Industrial Relations matters, i.e. draft warnings, request charge sheets, gathering of evidence, etc.

Employee Wellness: Assist with employee wellness, arranging of staff functions, long-service awards, retirements and arranging trauma counseling for employees. Manage the injury on duty claims through the relevant service provider (Coidlink)

Policies: Ensure all HR practices are fair and consistent; adhere to industry best practices; and are executed within the boundaries of the Code of Conduct.

Performance Management: Assist managers in setting objectives and addressing under performance on an ongoing basis. Drafting performance plan agreements. Facilitate counseling sessions with poor performers.

Learning and Development: Assisting with the identification of skills gap analysis and arranging of relevant training; drive development of employees through the performance management system.

Management information: Provide, monthly, quarterly and annual reporting (headcount, absenteeism, turnover, resourcing, EE, etc. reports) to management to facilitate decision making and maintain accurate records to ensure data integrity. Analyze and investigate trends.

Diversity & Inclusion: Support organizational transformation initiatives (EE and Diversity, Change and OD). Arranging of EE meetings, compile EE minutes and EE stats and distribution thereof.

HR Projects, administration and query resolution: Support management with any project work and undertake research as requested and provide comprehensive HR administrative support to all HR processes.

Health & Safety: Demonstrates a clear understanding of the health & Safety regulations and collaborate with Health and Safety team on all health and safety issues.

Reason for leaving

I have completed my studies and wanted to further my career in HR. This growth was unfortunately not foreseen at SBV Services.

Reference

Shelley Sinclair – Human Resources Manager

Email address: adfmnf@r.postjobfree.com

Contact nr: 011-***-**** / 071-***-****

Gerhard Cloete – Logistics Manager

Email address: adfmnf@r.postjobfree.com

Contact nr: 083-***-****

Period

17 March 2003 to 7 April 2005

Position

Personal Assistant to Internal Audit Manager / Risk & Compliance manager

Company

(http://www.sbv.co.za/ )

Responsibilities

Compile presentations for international high-profile audience, compile risk templates for company wide use, i.e. disaster recovery plans, top risk reports, insurance renewal, premises risk surveys and lost quantification.

Prepare and compile necessary information for Risk & Audit Committee meetings and the distribution thereof.

Minute taking of Risk & Audit Committee meetings.

Compile risk related presentations for internal and external communication purposes.

Responsible for managing the confidentiality and safekeeping of all internal audit documents.

Establish and maintain electronic data base (register) of all company fleet accidents.

Ensures that all necessary documentation for insurance and company purposes is completed as per company and insurance broker requirements.

Booking of flights and accommodation and conference venues.

Administering of electronic diaries.

Reason for Leaving

Received a transfer within the company

Period

November 2002 – 25 February 2003

Position

Personal assistant / legal secretary

Company

Mike Smuts Attorneys

Responsibilities

Drafting and typing of: Summonses, particulars of claim, pleadings, notices, affidavits, agreements and all correspondences

Answering of busy switchboard, handling of diary, attending to Court queries and filing of incoming correspondence, pleadings and notices.

Reason for Leaving

Contract ended

Period

1 April 1997 – 16 October 2002

Position

Personal assistant / Legal assistant

Company

Jebec (Pty) Ltd

Responsibilities

Answering of busy switchboard, booking of air flights and car rental

Handling of diary, filing clerk and taking and typing of minutes

Reconciliation of bank accounts, Completion of VAT returns

Commercial debt collection and accounting – Pastel

DUTIES FOR VARIOUS INHOUSE ATTORNEYS: -

(ANTOINETTE SMIT ATTORNEY, WERNER MOOLMAN ATTORNEYS AND HILDRED HADASSIN ATTORNEY)

Drafting and typing (including Dictaphone typing) of:

Summonses, Particulars of claim, Pleadings, Notices, and other correspondence(s)

Agreements, Acknowledgment of debt, Discovery affidavits

Affidavits and briefs to Counsel and diarizing of legal files.

Attending to Court queries and ensuring that relevant documentation is filed timorously.

Reason for Leaving

Retrenched

Education – Secondary Schooling

Year Matriculated

1994

Last School Attended

Vaalharts High School

Tertiary Education

Year

2015

Certificate

Advanced Labour Law (Unisa)

Year

2012

Diploma

National Diploma: Human Resource Management (Unisa)

Year

2001

Degree

LLB Degree (incomplete) (Unisa)

Course

Year Completed

Institution

Targeted Selection Interviewing System

2005

Deloitte

Successful Supervision

2007

Nimico Training

Chairing Disciplinary Hearings

2010

Labour Guide

Absenteeism & sick leave abuse

2011

Zacron

Managing your human resources

2011

Labour Guide

Emotional Intelligence

2017

Kwelanga Training

Occupational Injuries & Diseases

2017

Labour Guide

SHE Rep, Occupational Health & Safety Awareness, Basic Firefighting & First Aid Level 1

Sage 300 People Web SS User Interface

Sage 300 People Web SS Setup

TEFL Certificate

2017

2019

2019

2020

Clinical Dynamics

Sage

Sage

The TEFL Academy

Computer literacy

Software

Rate Beg / Intermediate / Adv

Microsoft office (Microsoft Word, Excel, and PowerPoint)

Internet

Intermediate

Sage VIP (HR Premier & ESS)

Sage 300

Kronos (Time and attendance)

Intermediate

Contact this candidate