Branch Manager Customer Service

Siti auni binti ali ali

Branch Manager cum BRANCH COMPLIANCE OFFICER (4 years 11 months)

BFC Exchange Malaysia Sdn.Bhd

011-******** **********@*****.*** MYR 2000 melaka Experience

* ***** ** ***** experience

Jul 2014 - Present

(4 years 11 months)

Branch Manager cum BRANCH COMPLIANCE OFFICER

BFC Exchange Malaysia Sdn.Bhd Melaka, Malaysia

Industry Banking / Financial Services

Specialization Banking/Financial Services

Role Retail Banking/Branch Operation

Position Level Junior Executive

Monthly Salary MYR 2,500

1.Major financial responsibilities will include balancing the cash at the end of the shift and prepare the necessary reports.

2.Ensure the float is counted by the Branch Manager and regular spot checks are carried out on their float. Immediately inform the Branch Manager when a surplus or shortfall is identified in the till.

3.Ensure protection of entrusted money and any other valuables to the company at all times by ensuring the till is always locked when the cashier is not present at their desk. 4. Ensure adequate cash stock is available at all times and when a potential shortage is identified the branch manager is immediately advised. Stick to the advised limits for cash stock.

5.Understand that the commission and revenue from all transactions is associated with the costs of running the branch operation and therefore its profitability. 6.Deliver the highest standard of Customer Service is given at all times and develop client relationships to a position of loyalty so that customer always recognizes you. 7.Help prospective or existing customers to understand their needs and explain options to prospective customers regarding the best product available for them to use. 8.Respond promptly and efficiently to customer’s instructions, requests and enquiries at all times regardless of whether it is your direct responsibility. All staff should actively seek to manage any queries to a successful conclusion

9.Arrange for disposal all currencies(foreign exchange) 10.ongoing monitoring in all transaction and ensure all transaction comply with AMLA/CFT rules and regulations,

11.conduct new training for staff

2013 - Jan 2014

(1 year 1 month)

SALES GIRL

SILVER PLANET ENTERPRISE Melaka, Malaysia

Industry Retail / Merchandise

Specialization Sales - Retail/General

Role Cashier

Position Level Non-Executive

Monthly Salary MYR 900

Education

2012 Cosmopoint International University College (CiUC) Diploma in Business Studies/Administration/Management Malaysia 2005 SEKOLAH MENENGAH AGAMA ALMAAD

Primary/Secondary School/SPM/"O" Level in Sciences Malaysia Grade Grade B/2nd Class Upper

Skills

Advanced Microsoft Office

Intermediate Microsoft Excel, PowerPoint

Languages

Proficiency level: 0 - Poor, 10 - Excellent

Language Spoken Written

Bahasa Malaysia

(Primary)

10 10

English 9 9

Additional Info

Expected Salary MYR 3,000

Preferred Work Location Anywhere in Malaysia, Selangor Other Information

In House Training:

1. Anti Money Laundering (AML) & Counter Financing of Terrosism (CFT) - BFC 2. Bob's Customer Service Program - BFC

3.AML/CFT MODULE 1-4(mamsb)GOCO

PROFESSIONAL

SUMARRY

I would like to gain experience and be a part of a professional organizational while broadening my knowledge in this field of work while improving myself for the good of an organization either theoretically or practically.Well-developed experience in performing basic administrative tasks. Proven ability to work effectively and collaborate with people of various ages and cultures, ability to adapt the style of communication to meet the needs of the audience. extensive knowledge in planning and carrying out activities in an orderly fashion.Ability to prioritize tasks, use item in the best way possible and work within appropriate policy and procedures. focused on achieving more than required result and developing skills and knowledge. ability to take personal responsibility for own actions and for solving problems and issues that may arise.

REFERENCES Miss Norsyakila

sales consultant

BFC Exchange

Tel: 03 50214239

About Me

Gender Female

Address 21-22 Suria Jaya Mall E Sofo, Jalan Padang Jawa Sek 16, 40200, Shah Alam, Melaka, Malaysia

Nationality Malaysia

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