Sales Manager

SUMMARY

Award-winning, motivated, and results-oriented sales professional with 15 years of management experience. Proven ability to design and initiate effective marketing and customer service programs. Strong leadership and team building abilities. Exceptional mentor and coach, with experience in recruitment, training, and retaining high caliber sales personnel. Tenacious in forging strong relationships with business partners. Adept at driving company growth and improving sales performance.

HIGHLIGHTS

Sales management

Business development

Staff development

Budget planning management

Inventory control

Strategic planning

Sales team management

Customer service

Safety

Policy and procedure development

Revenue generation

Brand management

EXPERIENCE

Sales / Marketing / Management Jan 2006 - Present

L'Occitane International / L'Occitane en Provence Towson, Maryland

General manager of a 1.436-billion-euro volume luxury French retailer, where duties include:

Supervising sales and business development functions including product launches, key account management, customer relationship development, and order fulfillment

Managing P&L and budget duties and providing cross-functional coaching, training and mentoring

Developing and implementing marketing strategies to expand profit margins

Monitoring employee performance for compliance with customer service standards and policies

Tracking and reporting sales trends and shifts in product offerings

Monitoring operational performance to ensure alignment with corporate profit goals

Key Achievements:

•SALES MANAGER OF THE YEAR: 2015

• SALES MANAGER OF THE YEAR: 2010

Maintained 92% success rate for exceeding sales goals

•Directed the recruitment, training, and management of award-winning sales teams

EDUCATION

Bachelor of Science, Business Administration, Spring 2023

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