Manager Customer Service

RONALD L. ELSWICK

OPERATIONS MANAGER LOGISTICS TRANSPORTATION SUPPLY CHAIN

740-***-**** Nashport, OH

************@*****.*** linkedin.com/in/ronald-elswick SNAPSHOT

« Set strategic direction and actionable plans based on foresight into immediate / long-term impacts of decisions «

« Demonstrate managerial courage, agile leadership, and sound decision-making for superior production levels «

« Deescalate conflict, resolve logistical deficiencies, and address bottlenecks to deliver projects on time «

« Foster collaboration, ownership, and a culture of continuous improvement among staff and teams «

« Thrive under the pressure of mission-critical objectives in volatile, high-stress environments «

« Class A CDL « Secret Security Clearance « SAP « MS Office, Teams & SharePoint « AREAS OF EXPERTISE

§ Production & Transportation Planning

§ Equipment & Material Purchasing

§ Vendor Selection & Negotiation

§ Vehicle & Facility Maintenance

§ Inventory Control & Analysis

§ Supply Chain Management

§ FDA GMP Regulations

§ Dispatch & Delivery

§ Performance Review & Management

§ Policy & Regulatory Compliance

§ Cross-Functional Collaborations

§ OSHA Safety Requirements

§ Training & Development

§ Logistics Operations

§ Material Scheduling

§ Staff Management

EXPERIENCE

KDC – Columbus and New Albany, OH

SCHEDULER PRODUCTION PLANNER (2018-present)

Material Scheduling Production Planning Inventory Research & Analysis Cross-Functional Collaborations Recommended by former Purchasing Manager to support production schedules. Confirm materials on-hand using SAP; identify and report any missing materials to Purchasing and Production teams. Resolve material issues by defining priorities and expediting deliveries. Work with Inventory Control and Material Control groups to address inventory discrepancies. Communicate shortages to customer service and partner with production team on shortage disposition and resolution. Report to Director of Customer Service.

“Ron…contributed to many strong months of volume on his lines…leading to some of our highest volume producing months.”

§ Minimized production downtime while overcoming raw material shortages by expertly scheduling materials for company’s highest-volume production lines. Modified schedule on daily basis; communicated any changes to all impacted departments.

§ Enhanced batching capabilities by partnering with Compounding team to establish best practices for soap and alcohol production.

§ Played key role in 3 volume record-breaking months as 1 of 2 schedulers executing function while team was short 1 scheduler.

§ Named March 2019 All Star of the Month for expertly coordinating high-speed lines with production, compounding, and supply chain. Defense Logistics Agency – Columbus, OH

PURCHASING AGENT MOTOR VEHICLE OPERATOR (2016-2018) Equipment & Material Purchasing Vendor Selection & Negotiation Vehicle & Facility Maintenance Construction Projects Recruited by former U.S. Army sergeant to schedule vehicle or facility maintenance and repairs, daily work orders, and deliveries of time-sensitive vehicle repair parts and construction materials from multiple supply sources. Negotiated vendor prices and managed

$30K monthly budget for ~20 weekly purchases.

§ Cut annual purchasing costs ~4.5% via government and local vendor cost comparisons supporting contract renegotiations.

§ Enabled repair and maintenance of legacy equipment by collaborating with vendors to research and secure available parts.

§ Contributed to on-time construction projects by coordinating vendor purchases and shipments to account for contingencies. RONALD L. ELSWICK

OPERATIONS MANAGER LOGISTICS TRANSPORTATION SUPPLY CHAIN

740-***-**** Nashport, OH

************@*****.*** linkedin.com/in/ronald-elswick CONTINUED

U.S. Army

OPERATIONS MANAGER (2011-2016)

Logistics Operations Transportation Planning Training, Policy, & Regulatory Compliance Staff Management Managed scheduling of personnel and cargo transport by air, rail, motor vehicle, and water. Guided technical and terminal operations to plan loads, routes, and vehicles for most cost-effective delivery method. Evaluated and reported operational performance to senior leaders. Audited training programs, policy adherence, and DOT / state law compliance. Led team of 25-30 personnel.

“[Ron] works well in a complex environment with multiple competing requirements

§ Saved $300K+ in transportation and training costs by eliminating contracted equipment transport providers, reducing contracted commercial bus usage 83%, and creating program to maximize equipment utilization.

§ Delivered 35%, 42%, and 38% improvements in hazardous material, training, and vehicle accident prevention training, respectively, by inspecting systems to ensure sign-in rosters were entered into automated systems and enforcing attendance.

§ Positioned unit for rapid deployment readiness, over 2-year period, by ensuring training was scheduled, equipment was transferred from units not on rapid deployment list, and logistics test was conducted over Canadian border within tight deadline. OPERATIONS SUPERVISOR (2008-2011)

Motor Transport Operations Inventory Management Dispatch & Engineering Staff Management Planned, managed, and monitored motor transport operations spanning oversize / overweight permit processing, highway motor transport requests, dispatch scheduling, and engineering support. Supervised inventory request, receipt, storage, issue, accountability, preservation, and accounting in MS Excel and Access. Evaluated staff performance; made promotion and discipline recommendations.

“…resourceful and innovative…willingly shared his knowledge; insight directly contributed to…contingency operations.”

§ Orchestrated first U.S. Heavy Equipment Transport (HET) operations in Afghanistan 3 days prior to departure for Kuwait and with addition of armored transport. Eliminated U.S. reliance on allied country heavy lift assets on Afghanistan’s hostile roads.

§ Trained team of 30 young leaders who rose to the challenge of providing convoy security for U.S. forces and third country nationals; resulted in zero loss of life.

§ Transported 300+ vehicles in 9 months by planning and managing use of 24 vehicles to move first HET unit into Afghanistan. OPERATIONS PLANNER (2003-2008)

Tractor Trailer Fleet Repair & Maintenance Dispatch & Delivery Supply Chain Coordination Personnel Training Planned, coordinated, scheduled, and directed dispatch of ~60 tractor-trailers to deliver fuel, ammunition, water, food, and vehicle repair parts to customers engaged in training and combat operations in diverse environments worldwide. Facilitated vehicle mechanical repairs, processed payroll for 160 personnel, and planned drivers’ training for those staff as well.

§ Met 10-month timeline to deliver 26M+ gallons of fuel with 50 tractor-trailers by coordinating logistics on hostile roads of Iraq.

§ Planned and supervised transport of 296K tons of ammunition from Sierra, CA to Hawthorne, NV within tight 14-day schedule and without causing panic while passing through Reno community by tarping trucks to prevent civilian alarm at contents (bombs).

§ Overcame sudden $1.50 per gallon increase in fuel prices during ammunition transport to Hawthorne, NV by building convoy, plan, and timeline to get trucks and trailers back to Iowa. Arranged driver accommodations and refueling stations along the route. EARLY U.S. ARMY EXPERIENCE: Unit Administrator (HR Manager Equivalent) Small Arms Repairman Field Artilleryman EDUCATION & DEVELOPMENT

Zane State College (formerly Muskingum Area Technical College) Bachelor of Arts (BA), Business Administration In Process Key U.S. Army Courses: Global Logistical Planning Heavy Equipment Transportation HR Administration Risk Management Senior Leadership, Technical, and Management Development – Distinguished Honor Graduate Facility Management

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