Front Office Manager

Iuliia Kurmaeva

Russian Customer Service Representative

Taguig

**************@*****.*** +63-998*******

To look for a job (position) that offers a variety of tasks in tourism industry, hotel/ hospitality specialization-South-East Asia, preference the Philippines, China, Thailand, Vietnam, using my knowledge of foreign languages- English (speak and write), Chinese (basic level), Russian is my native language and first working experience, bilingual language analyst.

Work Experience

Russian Customer Service Representative

One Contact Center

October 2018- June 2019

Bilingual analyst

Travel Manager

Business + Travel Agency - Khabarovsk, RU

December 2014- June 2015

Entry Clearance Officer

Chinese Embassy - Khabarovsk, RU

July 2014- December 2014

Tour Guide

Uni-Orient Travel Company December 2013- June 2014

International Guest Relations Officer

CROWN REGENCY HOTEL - Boracay

June 2013- December 2013

•Plan and coordinate the provision of friendly, efficient services to guests

•Schedule activities for guests

•Plan and coordinate all promotional activities targeting clients

•Trace relevant statistics about clientele

•Coordinate and supervise all activities for guests

•Assist with check-ins / check-outs of clients

•Greet Guests upon arrival

•Assist guests with airline bookings and reconfirmation's

•Assist all departments in being receptive to the needs of guests

•Assist staff with language and culture

•Attend recreation activities when necessary

•Plan and conduct group and function rundown meetings

•Assist in any other duties when required by the Front Office Manager

•Assist with translations (information: guest directory; menus etc.) as required

•Provide feedback from Guests to Front Office Manager for action

Ambassador in Paradise 5

Boracay Island - PH

December 2012-June 2013

Front Office Manager/ International Guest Relations Officer

•Manage Front Office

•Plan and coordinate the provision of friendly, efficient services for guests

•Schedule activities for guests

•Plan and coordinate all promotional activities targeting clients

•Trace relevant statistics about clientele

•Coordinate and supervise all activities for guests

•Assist with check-ins / check-outs of clients

•Assist guests with airline bookings and reconfirmation's

•Assist all departments in being receptive to the needs of guests

•Assist staff with language and culture

•Attend recreation activities when necessary

•Plan and conduct group and function rundown meetings

•Assist in any other duties when required by the Front Office Manager

•Assist with translations (information: guest directory; menus etc.) as required

•Provide feedback from Guests to Front Office Manager for action

Travel guide/ translator

All -Shanghai, travel company - Shanghai, CN

December 2011- Deecember 2012

•Greet Russian customers, check-in/out the Hotels

•Organize tours around Shanghai

•Work as the interpreter on exhibitions, factories for the customers from Russian into Chinese, from

Chinese into Russian

Tour Manager

Orient Express travel company - Khabarovsk, RU

Jul 2010- December 2011

Functional job- reserved air tickets, on-line reserved and sale tour products, development New Year tour programme in China (Beijing, Harbin, Dalian), tours in the Philippines.

Education

Economist Manager

Pacific National University - Khabarovsk, RU 2004 to 2009

Harbin International University of Foreign Languages - Harbin, CN

2009

International University of Foreign Languages - Dalian, CN

2007

Economist Manager

Agricultural University - Harbin, CN 2004 to 2006

International University of Foreign - Dalian, CN 2006

Skills

Bizdesk ( 1 year)

Certifications/Licenses

Les Roches International Hotel Management Certificate ( Switzerland )

June 2016 to June 2017

Enderun College, Taguig City, Mckinley Hill, the Philippines. Les Roches International Hotel

Management Certificate

Additional Information

Skills/Interests

English (both written and oral), Chinese-basic, strong organizational skills, ability to work under the pressure, capable of working independently and as a team player, responsible, patient, easy-going, organized.

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