Sales Executive Social Media

Mickel Marcos

Dubai, United Arab Emirates

Phone: +971-**-***-****

E-mail: *****************@*****.***

Objective

To obtain a challenging and demanding position, that will further enhance my knowledge and skills. Seeking a responsible position in a firm, where my experience, accomplishments, and proficiency can be deployed.

Work Experience

Job Title: E-Commerce Web Merchandiser

Employer: Virgin Megastore Head Office

O-14 Tower, Business Bay, Dubai, United Arab Emirates

April 2018 – Present

Develop visual merchandising strategies to achieve sales and conversion goals.

Track the site controllable and specific reports & KPI’s to ensure the effectiveness of tactical actions.

Updating the website on a regular basis to ensure all best sellers & new releases are featured properly as well as the promotional campaigns.

Analyze and forecast past sales figures/trends to anticipate future product needs.

Using GA to identify which Pages/Links are being visited most to monitor its products stock level as well as the pages that has high bounce/ Exit rate to enrich its content.

Generate weekly sales reports to review the performance and get stock replenished as well as planning for coming highlights.

Planning & designing weekly newsletters & Push notifications to promote the featured products & campaigns.

Execute proper taxonomy, attribution, basic & enhanced content as well as strategies to improve SEO (Search Engine Optimization).

Plan and executes curated category landing pages to support editorial features and highlights to reinforce the brand’s relevance and lifestyle point of view.

Developed title tag, description of meta tags to improve the organic search results and ensuring the site ranks better on the search engine.

Building customized landing pages using HTML5 & CSS3 to feature them on the website.

Job Title: Accounting Specialist

Employer: Virgin Megastore Head Office

Media City, Dubai, United Arab Emirates

April 2016 – April 2018

Support month-end and year-end close process

ensure accurate and timely monthly close activities

prepare monthly account reconciliations

Posting and processing journal entries to ensure all business transactions are recorded

Updating accounts receivable and issue invoices

Updating accounts payable and perform reconciliations

Prepare and submit weekly/monthly reports

Assist with reviewing of expenses, payroll records etc.

Compute taxes owed and prepare tax returns, ensuring compliance with payment, reporting and other tax requirements.

Address and resolve customer queries in timely and accurate manner.

Job Title: E-commerce Executive

Employer: Virgin Megastore Head Office

Media City, Dubai, United Arab Emirates

August 2015 – March 2016

Generate and update website content (products, content, promotions)

Plan, define and implement website changes and functional improvements

Analyze and monitors sale and revenue generation through website traffic.

Job Title: Data Entry Controller

Employer: Virgin Megastore Head Office

Media City, Dubai, United Arab Emirates

August 2013 – August 2015

Prepare item source data for computer entry by compiling and sorting information; establishing entry priorities.

Process item source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.

Enter item data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.

Maintain data entry requirements by following data program techniques and procedures.

Verify item data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.

Test system changes and upgrades by inputting new data; reviewing output.

Secure information by completing data base backups.

Maintain operations by following policies and procedures; reporting needed changes.

Maintain customer confidence and protects operations by keeping information confidential.

Contribute to team effort by accomplishing related results as needed.

Data Entry Controller Skills and Qualifications:

Organization, Typing, Data Entry Skills, Attention to Detail, Confidentiality, Thoroughness, Decision Making, Independence, Analyzing Information, Results Driven, Energy Level

Job Title: Sales Associate

Employer: Virgin Megastore Dubai Mall

Dubai, United Arab Emirates

November 2011- August 2013

Greeted customers who enter the shop.

Performed stock control and management.

Assisted shoppers to find the goods and products they are looking for.

Stacked shelves with merchandise.

Answered queries from customers.

Reported discrepancies and problems to the supervisor.

Gave advices and guidances on product selection to customers.

Kept the store tidy and clean,

Responsible and dealed with customer complaints.

Kept up to date with special promotions and put up displays.

Job Title: Call Center Agent

Employer: Magrudy Enterprises L.L.C.

Dubai, United Arab Emirates

June 2010- October 2011

Assisted customers with their queries and problems by phone and e-mail.

Helped customers place new orders easily.

Achieved set targets of the firm by the stipulated deadline.

Entered and updated new customer details in the customer relationship management software according to administrative guidelines.

Job Title: Customer Service Executive

Employer: Magrudy Enterprises L.L.C.

Dubai, United Arab Emirates

June 2009- October 2010

Provided excellent customer service by demonstrating maximum awareness of bookstore policies and practices, providing knowledgeable and helpful service in all areas of the store and being knowledgeable in all bookstore computer programs and able to provide information in both Arabic and English books, stationeries, and other merchandise.

Processed cash and sales transactions accurately and according to established procedures.

Processed all in-coming orders for in stock and special orders for non-stock items received.

Monitored floor stock and display maintenance of books and general merchandise.

Did multi-tasking by handling and prioritizing many diverse tasks efficiently and in a timely manner.

Performed other tasks assigned by the manager.

Accountant (Alexandria Bank, Alexandria, Egypt) from December 2007 to May 2009

-Clients’ Sales Account

-Customer Service

Apparel Sales Executive (Omer Effendi Stores) achieving 80-90 % from sales target

Dumanhour, Egypt from July 2007 to November 2007

Sales Executive (San Stefano Mall) computer and mobile section, Alexandria – Egypt, from June 2006 to October 2006

Academic Background

Alexandria University, Faculty of Commerce

Alexandria, Egypt

Bachelor Degree of Commerce (B. Com) – Accounting

Certified Management Accountant – (CMA)

Financial Studies & Skills

Accounting (General Ledger / journal)

Cost accounting

Tax returns

Profit & Loss

Managerial accounting

Financial analysis

Supply chain management (purchasing and inventory management, production management, business administration, personal & human resources)

E-Commerce Studies & Technical Skills

Computer Skills - Excel, Word, E-mail, PowerPoint, databases, Google drive, Social media, Web, ICDL Certificate

Web - HTML, CSS, Content Management Systems (CMS).

Marketing - A/B Testing, Email Marketing, CMS Tools

Fundamentals of Digital Marketing Certificate

Google analytics Certificate

Personal Skills

Excellent communication skills in both oral and written Arabic/English languages

Analytical skills

Detail-oriented

A good team member

Quick learner

Hard worker and able to work under pressure

Problem solving

Personal Details

Age: 33

Date of birth: February 19, 1987

Nationality: Egyptian

Marital status: Single

Passport No.: A09728264

Valid UAE driving license

References

Available upon request

Contact this candidate