Manager Scrum

ARKADII HORLOV

PROJECT MANAGER, SCRUM MASTER

Work Status: Green Card, Eligible for Public Trust Clearance

***.******@*****.*** 202-***-****

PROFESSIONAL SUMMARY

Forward-thinking and resourceful Project and Program Management Professional with 9+ years of experience

Proven leader effective at building and motivating high-performance teams within matrixed organizations to deliver results and committed business value creation.

Process improvement evangelist; build & customize project methodologies, procedures, organizations standards, and policies.

Successful track record of delivering large and complex implementation and application development projects including planning, control, governance, risk, and stakeholder management. Consistently delivering projects within budget, on time and in accordance with business requirements.

Strong cross-functional technical and interpersonal expertise. Ability to build and coordinate diverse project teams and maintain effective stakeholder relationships.

Skilled in analyzing data and assessing trends. A dependable and efficient problem-solver, with an established history of delivering business value.

Specialties: Program/Project Management and Planning, Scrum, Agile, Kanban, SAFe, Waterfall, PMBOK

PROFESSIONAL CERTIFICATIONS

Certified Scaled Agile Framework Leader (SAFe Agilist)

Certified SAFe Advanced Scrum Master (SAFe ASM)

Professional Scrum Master (PSM)

Agile Certified Practitioner (PMI-ACP) *in progress

RELEVANT EXPERIENCE:

W. W. NORTON – PROJECT MANAGER, SCRUM MASTER

2018 – PRESENT

Responsible for the development of key program and projects deliverables, internal processes optimization and improvements, managing applicable change control procedures. Team guidance and mentoring, resource management - ensuring workload is evenly distributed across the department and cross-functional teams (including Project Managers, Business Analysts, Product Specialists, QA, Engineering, and UI team members).

Driving collaboration across various functions and project team members throughout the planning and execution cycles for digital products deliverables.

Ensure effective management of teams by working with Project Managers and Business Analysts to prioritize assignments against clear objectives and assign clear responsibility for tasks.

Leading Teams to drive building new applications, websites, and features with a variety of platforms including Cloud CMS, QV, and more to completion based on scope and budget.

Projects plans and schedules development, establishing program milestones based on requirements, team velocity, and release cycles.

Providing creative solutions to agile transformation issues: resistance to change, limited resources, conflicting priorities, lack of accountability.

Communicating program and projects status internally and managing communication between the Project Team, Department Directors and Stakeholders.

Assisting in identifying opportunities to deliver additional products and services, optimizing timelines and facilitating Agile and Kanban ceremonies (including backlog grooming, daily scrum meetings, planning and discovery sessions).

Creating and maintaining plans, tasks, and status updates; identifying and documenting project milestones and key emerging risks through task lists, project status updates, meeting agendas and meeting summaries.

Reviewing and driving documentation of current processes and providing business recommendations to restructure and improve processes; Leverage technologies to create efficiencies, as appropriate;

KEY PROJECTS:

W. W. Norton Website – Full upgrade of the company’s Website: new interface, Salesforce-based help desk support implementation, various digital products integration, centralized authentication service, infrastructural improvements, server-side optimization.

Norton Publishing Platform (CMS) – “Cloud CMS” based application developed and implemented from scratch; Integrated with company’s website for landing/promo/BDP/custom pages, modules and templates creation; incorporated with Pardot, Campaign Monitor and custom newsletter solutions.

E-commerce and Entitlements Project – Service and infrastructural optimization project, main objectives: shipping and user validation optimization, new payment and tax API providers integration, redesign of the e-commerce configuration for digital and physical orders, redesign the entitlements configuration and enhancements implementation.

DSRT CORP – PROJECT MANAGER, SCRUM MASTER

2016 – 2018

Delivered PMO expertise to support client organizations, leading the development of project management processes focused on portfolio management and Agile/Kanban/Waterfall methodologies. Provided education and training to client teams to equip them with skills and knowledge to enhance productivity and improve consistency.

Actively collaborating with the Product Owners and Stakeholders to monitor and prioritize Product Backlog regularly to meet Release Timelines and to increase value to the business. Creating information architecture and metadata model to support document and content categorization.

Managing project issues and risks to prevent potential barriers to project success.

Removing impediments and protecting team members from interruptions and distractions to maximize productivity. Encouraging and implementing process improvements.

Facilitating and time-boxing Scrum ceremonies such as Sprint planning, Daily Scrum, Sprint Review, Sprint retrospective, and Backlog refinement meetings.

Working with business analysts to transform high-level requirements into technical requirements for developers

Acting as primary customer contact for program activities and leads program review sessions with customers to discuss cost, schedule, and technical performance.

Facilitating user interviews and workshops to gather and analyze user stories.

Providing solutions and served as the centralized contact person for customers, vendors, and internal teams ensuring projects completed within budget and targeted schedules. Tracked and effectively communicated team velocity and sprint/release progress to all affected teams and management.

KEY PROJECTS:

Dominion National - Developed intranet and business collaboration portals - including process automation applications, site templates, list, library, and custom web-parts and forms design; worked with business stakeholders and technical teams to develop and implement solutions in agile environments; provided support for new deployments and migrations from older platforms; built enterprise applications and collaboration systems based on the web platforms. Used agile methodologies to expedite application development and release MVP to production. Supported initial product rollover.

GCAS - Introduced & taught Scrum, Kanban, functional testing, performance testing, test case management & product backlog management. Worked with systems architects and engineers to build cloud infrastructure based on O365 and SharePoint technologies. The applications included business development, sales, finance, and HR. Selected vendors and integrated services into a powerful corporate IT platform.

DOMINO’S Inc – PROJECT MANAGER

2012 – 2016

Expertly leveraged project management knowledge and skills to enhance project implementation, financial health, and business value. Established guidelines and determined priorities, along with identifying resource requirements. Built and steered project teams in alignment with project needs, Defined and developed project plans, and schedules, proactively resolving issues and tracking progress to ensure timely implementation, achievement of strategic objectives, and optimal stakeholder satisfaction.

Led teams across broad technical, financial and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results

Investigated and managed technical issues for the company’s operational control application.

Servant Leader responsible for facilitating Scrum Ceremonies on a daily, weekly, monthly basis or per stakeholder requirement.

Worked with business analysts to transform high-level requirements into technical requirements for developers

Led daily scrums and a scrum of scrums to communicate current day's goals, previous day's achievements, and any impediments or concerns in an Agile Scrum environment.

Planned, implemented and administered programs, procedures, and guidelines to help align staff with the strategic goals of the company.

Collaborated with members of the Product, Business, and Engineering Teams to develop and maintain Product Backlogs.

Oversaw the work of subordinate staff members who are engaged in the management, development, and maintenance of applications, including Business Continuity and Disaster Recovery.

Assisted with procurement necessary to acquire goods and services to facilitate projects.

Conducted training on new operations systems and rollout of new products and services.

KEY PROJECTS:

Project management portal for Domino’s Inc – Worked with operations subject-matter experts, business analysts, and developers to apply technology to improve business reporting and projects management processes, thereby reducing reporting time by 67% while improving data accuracy.

Launched Domino's Inc tracking system – Logistic service for customers and management. Managed daily development across a distributed engineering team, researched and analyzed technical issues reported by customers, and stakeholders. Facilitated Agile adoption Retrospective for the organization with the leadership and guided teams with the outcome resulting in enhanced performance.

Launched new Domino's Inc market – Consulted with the CIO directly to support strategic decisions for new market and franchise management system efficiencies, conducted training and master classes for IT department, Operational officers, store managers, and supervisors, provided management evaluations.

SOFTWARE AND TECHNOLOGIES USED:

JIRA, Smartsheet, Confluence, SharePoint, Bamboo, Business Connectivity Services, Office 365 Admin Portal, Brightpod, MS Word, MS Excel, MS Project, Trello, Email and Domain configuration, MS Teams, Balsamiq Mockups, Adobe Photoshop, Illustrator.

EDUCATION

M.S. Degree

International Economics,

Computer Systems Management

Kherson National Technical University

Kherson, Ukraine

B.S. Degree

Business and Management

Kherson National Technical University

Kherson, Ukraine

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