Social Media Customer Service

JONATHAN PETER FERNANDES

Current location: (Abu Dhabi, United Arab Emirates)

Contact Number: +971-*********)

E-mail Id: (**************@*****.***)

LinkedIn Profile URL: https://www.linkedin.com/in/jonathan-fernandes- 4720aa51/

Profile Summary:

My career journey has given me the opportunity to fulfill different roles and every experience has been unique as my willingness to learn has helped me develop the passion to explore more. Effective communication, problem solving, working as a team and creative thinking are few of the attributes that I have acquired through every work experience which makes me feel I could adapt soon to a new environment based on my friendly attitude which would thereafter lead to stronger interpersonal relationships leading to higher efficiencies in individual tasks and team based assignments.

Core Competencies:

Analytical Thinking

Interpersonal Awareness

Persuasive Communication

Client Service

Writing Skills

Computer Competency

Flexibility

Career Experience:

Current Designation: Stores In Charge

Current Organization: Diyafah International School LLC Duration: From June 2016 to June 2020

I have voluntarily supported the school and displayed flexibility in fulfilling different job roles for school operations to run smoothly. Through this I have been able to develop strong relationships with students and staff which has made functionality better and led to quite a few positive experiences for both parties.

Learning Resources Procurement, Inventory Management and Event Support (Vendor Management, Storage Safety, ERP Updates)

Health and Safety Responsibilities (EHS Committee Member, Bus Duty, Late Room Supervision, Event based Risk management)

Library Management (Book Suggestions, Issue, Return, Tracking and Supervision in the library and in the play area)

Web Research for competitive Schools and other assignments (cold calling, web data search, sharing ideas for website and suggestions) Previous Designation Sr. Customer Service Executive Previous Organization International Training and Development Pvt Ltd Duration: March 2013 to March 2014

This role offered me international exposure to students and educators in Australia and helped me understand the online avenue of learning and ways to support students with their requirements remotely.

Student Registration for online courses

Student Support for appointments and class schedules

Course Progression Check and Follow up calls to students

Certificate Preparation for completed courses

Coordination with offshore trainers and allocation of students for the Virtual Classroom

Email Communication with Students and Trainers

Previous Designation Student Coordinator

Previous Organization DSK Supinfocom International Duration: Sept 2011 to May 2012

I was given an opportunity to interact with foreign students so that I could assist with Visa documentation, resolving student issues, managing events on the Campus and outside campus. This gave me an opportunity to understand student’s behavior on different levels and understand them better with their expectations.

Counselling students for All 3 schools (Safety, wellbeing, interpersonal relationships and group learning)

Hostel Management (Maintenance, Key Management, Student problem solving, Sports Register Management and Doctor requirements)

Organized Sight Seeing for Singaporean students who were at the campus under our Student Exchange program

Student Documentation Request Handling (Bonafide Certificates, No objection certificates and Visa Application assistance for the School of Animation)

Ticket assistance for Foreign Staff and organizing and coordinating with Transport to pick up new staff and drop off staff

Academic Credentials:

Bachelor of Arts (Psychology and English Literature) University of Mumbai, Mumbai, India

March 2007

Trainings & Certifications:

Social Media Strategy for Small Businesses

Personal Details:

Date of Birth: 11/08/1984

Gender: Male

Nationality: Indian

Marital Status: Married

Visa Status: Visit Visa

Driving License: No

Languages: English, Hindi, Marathi

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