Communication skill, typing skill and Microsoft skill

Curriculum Vitae - Yamkela Mcibo

Date of birth: *4 June 1996 · Email: ************@*****.*** ·Mobile: 079*******

Address: Gerard Sekoto St, Newtown Johannesburg 2113

PROFILE

I am a 24 year old ambitious female who is prepared to achieve the desired goals of the Job description. I am a hard worker, self-motivated, goal oriented individual who is always looking for a challenge to enhance my skills and knowledge, I like to interact with other people and adapt easily to different kinds of environment. I have good communication skills, telephone skills. I have since developed my desire in the electric engineering industry to empower more knowledge. I am able to work different kinds of shifts and under pressure. I can speak isiXhosa,isiZulu and English fluently.

EDUCATIONAL BACKGROUND

Year: 2019

Qualification: National Certificate N5

Institution: Thekwini College Melbourne Campus

Subjects: Maths, Electronical Trade Theory, Industrial Electronics and Engineering Science

Year: 2018

Qualification: National Certificate N3 and N4

Institution: Thekwini College Melbourne Campus

Subjects: Maths, Industrial Electronics, Electronics and Engineering Science

Year: 2017

Qualification: National Certificate N1 and N2

Institution: Thekwini College Cator Mano Campus

Subjects: Maths, Industrial Electronics and Power Machines

Year: 2014

Qualification: Matric

Institution: Kokstad College

Subjects: English, Isixhosa, Life Orientation, Geography, History and Life Sciences

OBJECTIVES

-I am looking for an institution where I can apply my talent, skills and knowledge to gain experience in electric engineering industry.

-I am looking for competitive and challenging environment that will require me to use creative and analytic thinking skills which will contributes in growth of the institution while I am gaining advance experience.

-I want to excel with hard work, presence, dedication and produce quality work within strict deadlines.

-I am seeking for the organisation where I can use my experience and education to help to meet its goals and objectives.

-I want to excel in this field with excellence and also establish an enjoyable career for myself and co-workers.

Work Experience

2017 January to February 2018: Personal Assistance to the manager at PLM Music

Analyse all clients and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations

Answer all incoming calls with courtesy.

Make travel arrangements, booking flights, car rentals, and hotel and restaurant reservations.

Attend meetings in place of the manager as representative in some situations.

Update the Managers electronic calendar and diary with current meeting times and details of the event.

Assist to make all bookings and reservations.

Assist with bookkeeping, organizing and managing files and performing Internet research.

Creating documents, spreadsheets and presentations that the manager uses to run department.

Assist to compile research on an upcoming event, travel destination, project and business entity.

Coordinate with sales department and manage all communication for bookings and maintain all calendars for events and inform operation staff for same.

Manage all incoming calls for reservation department and ensure response all queries and maintain professional relationship and atmosphere at all times.

Develop and maintain professional relationships with all computer associate and supervise and inform manager of all issues.

Assist to book according to required standards and manage all special reservations and monitor all reservations and discounts.

Manage all mails from clients and ensure response and completion of all clients’ requests and evaluate all reservation logbooks and provide update on everyday basis.

Ensure compliance to all security and safety standards on everyday basis and ensure optimal utilization of all resort software systems.

Answers clients inquires, handles complaints and attend to the needs of the clients.

Responds to communications from clients, travel agents, and referral networks concerning reservations arriving by mail, telephone, and website.

Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications.

SKILLS AND COMPETENCIES

Time management

Communication skills

Office administration

Service excellence

Hard working

Proactive

Professional

Telephonic skills

Computing Skills (Microsoft word, Excel, PowerPoint)

Flexible and Trustworthy

Friendliness

Public Relations

Decision Making

Leadership and Supervision

Hobbies and Interests

Cooking

Singing

Camping

Traveling

Socializing with peers

REFERENCE

Name: Mr V Sharma

Designation: Senior Manager at Thekwini College Cator Management

Contact number: 031*******

Name: Mr S Mhlongo

Designation: Campus Manager at Thekwini College Melbourne Campus

Contact Number: 031*******

Name: Bafikile Mtatambi

Designation: Financial Manager

Contact Number: 083*******

Contact this candidate