Customer Manager
Resume:
VINOD KUMAR K
************@*****.***
Open to Relocate
Education: PGDM TPS in B- School (2011-13)
A highly motivated and result driven professional utilizing enthusiasm, analytical and logical skills and strong desire to learn, contribute and make a positive difference to organization.
PROFESSIONAL SUMMARY
Sri Mithra Multispecialty Hospital Mancherial 11th Aug 19 - Till Date (Own Business)
Roles and Responsibilities:
Handling day to day Hospital Operations, talking to Patients and solving queries.
Supervise the procurement of all medical equipment & supplies budgeting & payroll.
Perform necessary Managerial tasks.
Supervised a staff of 18 Employees monitoring department workflow.
Knowledge of Sale & Marketing techniques.
Prepare & Submit monthly reports detailing financial activities and Professional services rendered.
Sri Venkatshwara Banquet Hall A/c Mancherial 19th Oct 18 - Till Date (Own Business)
Roles and Responsibilities:
Manage employees to ensure the highest level of service.
Created department standard operating procedures, and cost control strategies.
Booked and coordinated all events, Maintained & updated daily & monthly reports.
Managed and trained all banquet staff members.
Organize and execute all catered functions. Work closely with Catering Director and Banquet staff to insure a profitable outcome.
ICICI BANK as Deputy Manager (L-1) Regional Head Office Gachibowli Towers Hyderabad 07th August 2013 – 28th December 2017
Roles and Responsibilities:
Complete Liabilities Operation Group – CLOG (4th Aug 16 – 28th Dec 17):
Verifying the address field of Savings Account, DEMAT Account processed by CPA’s and approves it.
Updating EMAIL, Mobile number and Address related to Credit Card.
Managing Saving A/C, Credit Card and Loan Address change process.
Processing and Verifying DEMAT Address change.
Verifying KYC Documents of Savings Account processed through Branch.
Credit Card Operations -Card Tech Limited – CTL(10th May 15 –3rd Aug 16):
Solving the customer queries and maintaining monthly transactions related to customer’s credit Card.
Processing the billing cycle of individual customer up to date.
Changing the address role of the customer to home, work or permanent address.
Replacing customer’s credit card on lost of customers credit card.
Processing the add-on credit card on customer’s request.
Changing the Billing details of customer’s credit card on their request.
Updating saving account and linking it to credit card account as AUTO DEBIT.
Cancellation of the Insta credit card on customer’s request.
Branch Operations (22nd Sep 14- 09th May 15):
Handling General Banking day to day Operations.
Maintaining CAM Cash Machine and clubbing - binding cash.
Handling Cheque clearing and processing at Clearing HUB.
Processing Jewel Loan related functions.
Branch Jewel Loan processor and Documentation Verifier.
IIFL Jewel loan Operations (9th Aug 13 - 20th Sep 14):
Handling Jewel Loans segment for IIFL in alliance with ICICI Bank.
Approving the Service Request processed by IIFL.
Verifying customer with Credit Performance Check System -CPCS.
IIFL Jewel loan verifier processed by CPA’s and approving it.
Clubbing the Service Request and sending final SR’s file to ROPS Team.
Coordinating with IIFL Zonal Heads for Loan Clearance.
Handling Jewel and Operational Queries and Issues.
Computer Proficiency:
Microsoft office(Word, Outlook)
Well versed with Internet
Operating System: Windows Xp, Windows
Operational skills:
Analytical thinking, planning and Attention to details.
Ability to solve problems efficiently
Adaptability and ability to work under pressure.
Interested in Learning New Programs.
Educational Qualifications:
Education (Specialization)
College
Board & Course
Year of Education
Percentage
PGDM
Siva Sivani Inst. Of Mgnt ( Kompally -
Secunderabad )
AICTE – TPS
( Mkt, Ops, Logs )
2011-2013
6.06
(CGPA)
UG
Vaagdevi Degree and PG College
(Warangal)
Kakatiya University
( BBM )
2008-2011
63.22%
10+2
Narayana junior college( ECIL-X-Road, Sec-bad )
Board of Intermediate Education ( MPC )
2005-2007
67.20%
10th
Trinity High School
( Mancherial )
Secondary School Certificate ( SSC )
2005
75.16%
Academic Project (PGDM):
Project Name : A study on Customer Usage of Mobile Phone.
Company : AIRCEL.
Duration : 45 Days
Description : To understand the usage profile of the consumers of
Mobile Networks &reasons for choosing a Mobile Network.
Personal skills: Good communication, Interpersonal, Innovative, organizing skills and
Logical thinking. Enthusiasm to learn new technologies.
Personal Profile:
Name : Kothuri Vinod Kumar
Father Name : Kothuri Swamy
Gender : Male
Date of Birth : 31-03-1989
Languages Known : Telugu, Hindi and English.
Marital Status : Single
Permanent Address : H No: 26-69, Hamaliwada, Near Railway Gate, Mancherial,
Mancherial (Dist), Telangana (State), India 504208
DECLARATION:
I solemnly declare that all the statements made by me in this resume are correct to the best of my knowledge and belief.
Place:
Date: (K. Vinod Kumar)
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