Manager Marketing

*

Kamal H. Al maslakh

Mobile KSA *: +966-*********

Mobile KSA 2: +966-*********

E-mail: **************@*****.***

Personal Information

Marital status: Married

Nationality: Syrian

Date of birth: 10 August 1981

Resident of: Kingdom of Saudi Arabia

Career Experience

18 years’ experience in all aspects of hotel Food & Beverage.

Hospitality industry career focus on 4- and 5-star properties and international brand-name

9 years’ head of department.

Track record of strong multi-cultural team building and organizational leadership skills

Proven background in market research, target marketing and customer service Strong career focus on start-up operations, renovations, and Re- branding.

Successful with, refurbishment, pre-opening, opening, Fire life safety, budgeting, cost management, revenue management.

Good communicator with open style management.

Proven success in troubleshooting and profit orientation, as well as Sales & Marketing. Good negotiator for win wins solutions. Revenue management background.

Education

November 2000 – April 2003

University of Aleppo / Hotel & Hospitality College

Managing Restaurants and Banquets.

Services Etiquettes.

Culinary arts and management of kitchens.

Food Cost.

Principles of financial Accounting in Hospitality industry.

Managing people more effectively.

Marketing planning in hospitality industry.

Managing Dynamic team.

2

Professional

experience

July 15 / 2019 – End of March 2020

Millennium Madinah Airport - Madinah

Food & Beverage Manager

Marketing & Development.

Guest Experience & Satisfaction.

Handling F&B department.

Implement the strategic plan in the most time efficient & cost-effective manner.

Responsible for developing business plans for the long-term future & also the day to day running.

Organizing daily operation, outdoor catering & managing committees.

Full responsibility and supervision of F&B outlets and main Kitchens. Feb 2018 – Feb 2019

Makarem Annakheel Hotel & Resort - Jeddah

Food & Beverage Manager

Marketing & Development.

Guest Experience & Satisfaction.

Handling F&B department.

Implement the strategic plan in the most time efficient & cost-effective manner.

Responsible for developing business plans for the long-term future & also the day to day running.

Organizing daily operation, outdoor catering & managing committees.

Full responsibility and supervision of F&B outlets and main Kitchens. Feb 2017 – Present

Al Ghunaim Hospitality - Khobar

Area Food & Beverage Manager

Marketing & Development.

Guest Experience & Satisfaction.

Handling F&B department in 2 hotels in Al Khobar area (Hawthorn – Ramada gulf).

Implement the strategic plan in the most time efficient & cost-effective manner.

Responsible for developing business plans for the long-term future & also the day to day running.

Organizing daily operation, outdoor catering & managing committees.

Full responsibility and supervision of F&B outlets and main Kitchens. 3

March 2014 – Deceember 2016

Red Sea Palace Hotel - Jeddah

Food & Beverage Manager

Marketing & Development.

Guest Experience & Satisfaction.

Implement the strategic plan in the most time efficient & cost-effective manner.

Responsible for developing business plans for the long-term future & also the day to day running.

Organizing daily operation & managing committees.

Full responsibility of outdoor catering for OIC & IDB on daily basis.

Full responsibility and supervision of F&B outlets and main Kitchen. December 2012 – March 2014

Golden Tulip Al Nasiryah - Ryiadh

Food & Beverage Manager

Marketing & Development.

Guest Experience & Satisfaction.

Implement the strategic plan in the most time efficient & cost-effective manner.

Responsible for developing business plans for the long-term future & also the day to day running.

Organizing daily operation, outdoor catering & managing committees.

Full responsibility and supervision of F&B outlets and main Kitchen. July 2011 – December 2012

Holiday Inn Resort / Half Moon Bay - Khobar

Food & Beverage Manager in-charge

Marketing & Development.

Guest Experience & Satisfaction.

Implement the strategic plan in the most time efficient & cost-effective manner.

Responsible for developing business plans for the long-term future & also the day to day running.

Organizing daily operation, outdoor catering & managing committees.

Full responsibility and supervision of F&B.

4

June 2004 – June 2011

Al Khobar Holiday Inn

Outlets Manager (Al Ghouroub Restaurant / Room Service)

Marketing & Development.

Guest Experience & Satisfaction.

Full responsibility of restaurant and room service operation.

Handling shifts and team schedule.

Handling reservations.

Up Selling.

Maintaining service and quality of open buffets and ala card orders.

Ensures service team understands and is leveraging IHG demand engines to full potential.

Ensures focus is on proactive selling as well as reactive selling. May 2003 – May 2004

La Noisette Restaurant - Aleppo

Senior Captain

Responsible for monthly inventory and daily reservations.

Responsible of service quality.

In charge of 3 sections with total of 12 staff.

January 2002 – May 2003

Al Ittihad Restaurant - Aleppo

Captain

Responsible for monthly inventory and daily reservations.

Responsible of service quality.

In charge of families’ sections with total of 15 staff. 5

Training Programs Attended:

Team Work….. IHG

Guest Courtesy….. IHG

First Aid….. IHG

Fire, life & safety & bomb threat and evacuation….. IHG

Complaint handling….. IHG

CTC….. IHG

Train the Trainer (TTT)….. IHG

Goal setting….. IHG

Can Do ….. IHG

Service Sequins ….. IHG

Winning ways ….. IHG

Improving Guest services….. IHG

Brand Standard ….. IHG

Conflict Management ….. IHG

Basic service….. Al Hokair Group

Basic food safety….. E- Cristal

Performance Management & Competency Based Interviewing Skills Training…. Radisson Blu / Rezidor

Yes I Can ….. Radisson Blu / Rezidor

On job skills ….. Radisson Blu / Rezidor

Carlson club loyalty program ….. Radisson Blu / Rezidor

MLS ….. Radisson Blu / Rezidor

6

Languages

Language Level Yrs in Practice Last Used

Arabic Expert More than 35 Years Every day

English Expert More than 17 Years Every day

Skills

Skill Level Yrs in Practice Last Used

Opera Hotel System Intermediate More than 10 Years Every day Excel Intermediate More than 12 Years Every day

MS World

PowerPoint

Intermediate

Intermediate

More than 15 Years

More than 10 Years

Every day

Every day

Ambitions Currently: Director of F&B

References Available on request.

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