Kathy Kutsunai

Guest Relations

Hilo, HI *****

adfm7s@r.postjobfree.com

808-***-****

To assist the company thrive and grow Highly organized and detail-oriented Office Manager with more than 10 years

experience supplying thorough, organized administrative support to two or more senior executives. Worked as an office

manager who continually maintains a positive attitude while interacting with demanding clients. Serves as the primary

point of contact for both in-house and external phone and website queries. Authorized to work in the US for any employer

Work Experience

Hostess/Cashier

Ken's House of Pancakes - Hilo, HI

July 2016 to Present

Greet incoming guests. Seat guests. Provide water for guests. Process payment from customers for their items ordered. Answer incoming calls.

Counter Person

Zippy's Hilo, HI

December 2014 to November 2015

take customer's order for food.

Ring up their order into the register.

Process payment.

Pack the food and distribute to correct customer.

Answer phone.

Cashier

Sack-n-Save - Hilo, HI

December 2008 to November 2014

Ring up all merchandise that customer has selected into the register. Give correct.

change.

Process transactions for cash, charge, and EBT transactions. Office Manager

Century 21 All Islands Hilo - Waikoloa, HI

December 2005 to December 2008

Process all paper work for a new agent joining the organization. File and process documents for an open and closed escrow accounts. Keep files in order.

Assist agents with questions regarding the necessary documents of various transactions. Maintain office supplies Run various errands for the company to the bank, post office, etc. Sales Associate

Macy's Department - Hilo, HI

June 2004 to December 2005

Assist customers with selection of various items.

Able to use cash register.

Answer phones Keep sales floor clean and orderly Remove and restock all clothing from dressing room. Cashier/POS Coordinator/Cashier Trainer

Longs Drugs Store - Hilo, HI

August 1990 to March 2003

Process various transactions on cash register.

Answered incoming calls.

Assisted customers with matters such as refunds, complaints, and location of various merchandise. Data Entry.

Entered cost, retail, and description of merchandise into computer system. Ten Key by touch.

Assisted clerks with stocking of merchandise on shelves. Trained new employees on the responsibilities of a cashier. Reviewed policies, procedures, and guidelines of a newly hired employee. Secretary/Administrative Assistant

Hilo Medical Group Hilo - Hilo, HI

August 1979 to August 1990

Provided assistance to the administrator.

Typed all correspondence, Board of Directors' minutes, and memos. Did the on-call schedule for approximately 20 physicians. Answered incoming calls from main switchboard.

Sorted incoming mail.

Data entry of charges and payments of incoming patients. Ten key by touch.

Assisted new physicians get settled.

Find a realtor to assist the physician and his families locate a home, school, reviewed work schedule, and obtained necessary licensing for physicians to be able to practice in Hawaii). Coordinated various banquets for various gatherings/events. Clerk/Receptionist

State Farm Insurance - Hilo, HI

August 1978 to August 1979

Answered incoming calls.

Assisted customers obtain the correct type of insurance coverage whether it is auto, home, or life insurance.

Issued receipts for customers making payments on account. Processed and mailed completed insurance policies to customers. Help agent prepare necessary documents for various types of insurance. Attended classes to keep updated on various insurance. Receptionist/Secretary

Ruth H. Matsuura, M.D - Hilo, HI

January 1976 to August 1978

Answered incoming calls.

Scheduled appointments for patients.

Scheduled necessary lab work for patients prepared charts with necessary paperwork for incoming patients.

Ran various office errands.

Transcribed notes for patient's chart as dictated by physician File lab work in patient's charts Processed

incoming mail.

Education

Associate of Science

Hawaii Community College - Hilo, HI

December 1977

High School Diploma

Hilo High School - Hilo, HI

June 1975

Diploma

Hilo Intermediate School

June 1972

Certifications/Licenses

Driver's License

Additional Information

Skills

Ten Key by touch, Administrative support, Articulate, cash register, cashier, charts, Excellent communication, Customer

service, Data Entry, Employee training, insurance, Team building, notes, mail, office, Works, policies, requirement,

retail, sales, switchboard, phone, phone etiquette, Answer phones, typing speed, 65 WPM, type

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