Customer Service Care

MARCEL DAVIS

*** ***** ** ***** *********, Alaska · 907-***-****

*****.******@******.***

DOB: 06/29/2002

Exceptional in catering to each unique individual to extend beyond meeting their needs, with experience in interacting with hundreds of customers per day. Equipped with an unmatchable drive to guarantee 100% satisfaction and eager to please. Very friendly, calm, and a substantial critical thinker in even the most pressuring, fast-paced situations.

EXPERIENCE

02/19/2019 – 09/19/2019

CONCESSIONIST, CINEMARK

Actively promoted a rewards program to increase sigh-ups and application interaction, sufficiently was able to handle an upwards of a thousand dollars in currency transactions maintaining minimal error to increase accuracy of profitability, and collaborated with team members successfully during peak hours to increase time efficiency ensuring maximum customer satisfaction.

09/18/2019 – 03/20/2020

MENTEE, PROVIDENCE HOSPITAL

Shadowed under a Neonatologist in the Neonatal Intensive Care Unit. Observed births, daily rounds and hospital staff teamwork.

05/20/2020 – current

CASHIER, THE HOME DEPOT

Cashier of the month after first month on the job. Title earned for demonstrations of friendliness and accuracy. Also trained in other “on the floor” departments (i.e. Customer Service desk and Paint department.)

EDUCATION

HIGHSCHOOL

EAST ANCHORAGE HIGH SCHOOL-GRADUATE

GPA of 3.45, subpar attendance, also an AP student. SKILLS

• Positive customer service fitted to each

customer’s experience

• Able to undertake a leadership role in times

of conflict and misdirection

2

• Collaborative teamwork that maximizes time

efficiency

• Able to convey clear, concise

communication in English, can speak minor

Spanish

ACTIVITIES

Alaska HOSA chapter’s 2019-2020 ex-state president, and a leader in local HOSA chapter. A former active member in student government, Mu Alpha Theta, yearbook, as well as in the church community as a youth minister volunteer. Previously a two-time volleyball captain for a school team, and participated in cheerleading.

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