Customer Service Sales

Puguneswary Saker

Residential Address: No **,Jalan Cendana 12, Taman Muhibbah, 42700 Banting Selangor

Mobile Number: +601********

Email Address: ************@*****.***

NRIC Number: 870*********

Date of Birth: 28.01.1987

Professional Summary

Responsible and completing multiple tasks simultaneously. Patient, friendly and give good customer services. When I have challenges to compete with, I will be hanging with it until I get the appropriate result and ability to listen to people patiently before I give them any advice related to their problems.

Special Highlights

Responsible, hardworking and dedicated to work

With transportation and willing to travel

Good communication skills

Respond to and solve swiftly any unexpected situations in workplace

Employment History

September 2018 – Present

Technical & Sales Support Executive

SINARO ORIGGRACE Selangor, Malaysia

Industry Information Technology

Specialization Customer Service

Job Scope

Resolves problems with customers via telephone email or chat sessions using basic technical product knowledge and interpersonal skills.

Troubleshoots problems with appropriate applications, products and vendors.

Identifies and documents customer issues, and escalates as directed.

Develops an understanding of multiple applications and platforms.

Communicates basic technical solutions to customers using effective communication, listening and comprehension skills.

Fully documents customer interactions in real-time.

Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments.

Identifies and escalates complex problems under direct supervision.

Works on a limited variety of problems of limited scope using defined procedures and practices.

Involve in online sales such as Lazada & Shoppee, prepare shipments and handle online enquiry.

Feb 2018– July 2018

Customer Service Executive (Live Chat)

OPC BPO Specialist KL, Malaysia

Industry Financial Technology

Specialization Customer Service

Job Scope

Carry out due diligence check and provide ongoing support via email.

Handle and resolve customer’s queries and feedback via email and chat in accordance to our Quality Assurance Guidelines and standard. This include enquiries pertaining latest updates, exchange, marketing, sales support, events and projects.

Handle telegram users, provide accurate information and educate them on the use of remote services, self help and digital services and enhance customer satisfaction.

Attend event and assist management for registration and any ad hoc duties.

Escalate issues to appropriate specialist when needed.

Undertake any other tasks delegated by team leader.

Sep 2017- Feb 2018

Customer & Technical Support Executive

GoodKredit KL, Malaysia

Industry IT Support

Specialization Technical & Helpdesk Support

Job Scope

Liaising with customer through emails, calls and chat.

Liaising with Philippine's help-desk team for any update or changes in app.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Process forms and applications.

Follow up to ensure that appropriate actions were taken on customers' requests.

Refer unresolved customer grievances or special requests toward designated departments for further investigation.

Take full ownership and follow up closely with customer's queries.

Support sales team to attend appointment with merchants.

Prepare all documentation upon registration of merchants.

Work closely with marketing team attends events and marketing plan.

Feb 2016 – Jun 2017

Receptionist

AirAsia Berhad Kuala Lumpur, Malaysia

Industry Aerospace / Aviation / Airline

Specialization Customer Service

Job Scope

Meet, greet and welcome walk-in visitors professionally. Direct the visitors to their contact person accordingly. Offer beverages while visitors are waiting;

Assist Security department to record all walk-in visitors. Ensure visitors have been given the proper passes to enter premises;

Answer and direct incoming telephone calls promptly and in a professional manner. Professionally and accurately handles all incoming calls;

Accurately record, segregate, handle and distribute all incoming and outgoing documents, daily courier, mails and parcels handed to reception counter;

Liaise with vendors and make order for name cards, rubber stamp and stationeries (“items”). Ensure all the items request forms approved by respective HOD before making any order to vendor;

Upon receipt of the items from vendors, do the distribution accordingly. Get respective HOD’s signature to sign off on the invoice given by vendor, and raise e-PR (electronic procurement system) based on the signed invoices for payment settlement;

Keep track of the stock of stationeries, update in Google sheet in and out of stock, invoice information and details of the requestor;

Monitor the availability of meeting rooms, responsible to schedule meeting for bosses, meeting room booking and cancelation, and teach other staff on how to check availability, book and cancel meeting room through Google calendar;

Familiar with programs and events of the company in order to accurately dispense information;

Assists in management of administration documents for new hire.

Jul 2013 - Jan 2016

Flight Stewardess

AirAsia Berhad Malaysia

Industry Aerospace / Aviation / Airline

Specialization Customer Service

Job Scope

To attend pre-flight briefing, when Flight Attendant are assigned their working positions for the upcoming flight;

To carry out pre-flight duties, including checking the safety equipment, ensuring the aircraft is clean and tidy, ensuring that information in the seat pockets is up to date and that all meals and stock are on board;

To welcome passengers on board and directing them to their seats;

To inform passengers of the aircraft safety procedures and ensuring that all hand luggage is securely stored away;

To check all passenger seat belts and galleys are secure prior to take-off;

Make announcements on behalf of the pilot and answering passenger questions during the flight;

To perform sales on meal and duty-free goods and advising passengers of any allowance restrictions in force at their destination;

Reassuring passengers and ensuring that they follow safety procedures correctly in emergency situations;

Ensure passengers disembark safely at the end of a flight.

Educational Background

Tertiary Education

2006 – 2009 Politeknik Tuanku Syed Sirajuddin

Diploma in Engineering (Electronic) Malaysia

Major Electronic Engineering

CGPA 2.93 / 4.0

Secondary Education

2000 – 2004 Sek.Men.Tanjung Rambutam

Sijil Pelajaran Malaysia (SPM)

Skills

Advanced Microsoft Word

Intermediate Microsoft Excel, Power Point Presentation, Google applications (Gmail, G-Drive and Calendar), Salesforce CRM software

Extracurricular Activities

Participated "Flight Attendant Initial Course At Asian Aviation Centre of Excellence in 2013

Participated "Changi Orientation and Customer Service Skill Programme in 2011

2nd Runner Up Of “Perlis Sports Carnival of Badminton” 2007

Represented Perak Badminton Competition 2008

Contact this candidate