Front Desk Support

Abimbola Akinkintan

*** **** ***, ******* ******* 10031

Mobile: 917-***-**** 516-***-**** Email: **************************@*****.***

I am an enthusiastic Epic Credentialed Trainer/ consultant . I have attained many years of experience in training and supporting different modules of Epic and Implementation during Go-live in various states across the country. Great communicator with strong interpersonal skills and dedicated work ethic with a dynamic background has given me the edge to perform exceptionally and develop into a successful EMR consultant.

EMR SKILLSETS

• Clindoc

• Epic Inpatient

• Cadence/ Prelude

• ASAP

• Orders

• Ambulatory

• Optime/Anesthesia

•

SKILLS

• Knowledge and ability to utilize computer based instructions

• Knowledge of computer technology and applications as applicable for role

• Strong interpersonal and communication skills, including the ability to motivate personnel

• Ability to multi-task

• Utilizes curriculum, lesson plan, and training materials created by instructional designers to provide technical training and orientation to clinical applications

• Operate as subject matter experts for ongoing training support and end-user issue management in regards to reinforcement of training either verbally or with training documents

• Facilitate and teach the end-user functions of the modules assigned in both virtual and traditional classroom settings for new hires/refresher courses through the delivery of established curriculum to the end-users in a manner that is clear and understandable

• Participates in educational and leadership opportunities to enhance professional growth and clinical expertise

• Strong initiative and can establish personal goals and take responsibility for meeting them within defined timelines and with minimal supervisor assistance.

EDUCATION

• Bsc Psychology

• Data Analytics

CERTIFICATIONS

• Service Now

• Google analytics

• Credentialed Trainer Clindoc

WORK AFFILIATION

YALE NEW HAVEN HEALTHCARE NEW HAVEN, CONNECTICUT

Credentialed Trainer ( CLINDOC-AMBULARTORY) OCT 2019 – FEB 2020

Work as a credentialed trainer to deliver training in a classroom setting to Physicians (Epic Clindoc 2014)

Review and test lesson plans and software for development and accuracy

Provide teach-backs to new trainers (Train the Trainer) to develop style and delivery of software workflows

Conduct learning assessments to gauge how much has been learned in classroom

Recruited by Ambulatory department to provide coverage of classroom training

Examine and correct curriculum to match training materials and report to management

Made recommendations on training material as to what can be improved overall for end-users

Northwell Health

TDR SUPPORT August 2019

• Assisted with checking for EMR updated icon

• Printer/scanner Scanner Setup

• Assisted With resetting all monitors

• Assisted with location hardware

Good Samaritan Hospital

TDR Support

• Assisted analyst of Printer Mapping

• Assisted analyst with Printer Testing

• Assisted analyst with naming convention

• Assisted analyst with locating hardware

• Assisted analyst with deployment of Hardware

University Of Michigan Health System, Michigan January 2020 – February 2020

Epic ASAP/CPOE activation support

• Assisted clinicians on hyperspace.

• Assisted floor super users on issue resolution.

• Provided elbow support to physicians and nurses on the floor.

• Proactively performed troubleshoot support with workflow issues and reported any technical issues to the command center.

• Assisted the clinicians to set up and utilize smart tools, smart text, and smart phrases.

• Educated and assisted the physicians on how to document encounters, manage their in-basket, orders, preference list and efficient use of their smart sets

Rush University Medical Center, Chicago, IL October 2019 - November 2019

Epic Credentialed Go-Live Support

• Provided support for the front desk on how to schedule & register a new patient.

• Trained end users on how to schedule and register patients.

• Trained front desk on how to schedule a patient for a recurring appointment.

• Trained t nurses on how to view provider schedules register and schedule patient.

• Provided training on how to schedule and register a new adult patient.

• Educated front desk staff on how to manage & configure patient reports.

Hackensack University Medical Center, NJ August 2019 – September 2019

Epic Credentialed Trainer & Support

• Provided training in different departments to both nurses and physician on computerized charting system.

• Partnered with a team of credential trainers to troubleshoot training issues.

• Trained the charge nurses with placing orders and documentations

• Reported critical systems problems and assisted with retraining staff.

• Organized scheduling with team to successfully train staff members in a short amount of time.

• Performed rounds during shift to different department making sure support staff are doing well and tracking floor issues and tickets.

Northwest Medical Center June 2019 – July 2019

Epic Implementation & Activation Support FLOAT- (ADT, CADENCE, and CLIN-DOC)

• Provided support to Front desk staffs at during main admission, verifying of patient info and insurance coverage.

• Maintained elbow support with follow up appointment, scheduling and patient calls for med refill.

• Supported nurses at the Med-Surgical unit with discharging of patients, reviewing of charts and documentations.

• Assisted Physician in the ambulatory setting with their notes, using smart phrases, ordering of medication, referrals and understanding how to manage their in-basket.

• Provided elbow support with the ED doctors using their order sets, documentations after performing emergency C-SECTION and making sure charges are dropped appropriately.

North West Medical Center, New Hampshire Mar. 22nd – May 24th 2019

Optime/Anesthesia

• Supported physicians and nurses on Optime/Anesthesia/CPOE.

• Demonstrated EMR instructions to nurses on how to admit a pediatric patient, and delivery summary documentation.

• Supported nurses on documenting on the MAR, Doc flowsheet and notes.

• Explained the difference between Comment and Notes.

• Ensured that clinicians adhere to the proper workflow efficiently.

Henry Ford Hospital, Detroit, MI January 2019 – February 2019

Epic ADT Elbow Support

• Provided elbow support end users from the environment and transportation department.

• Demonstrated proper scheduling of housekeepers to designated floors for housekeeping of patient rooms.

• Provided elbow support to ensuring patients who are discharged are ready to be transported.

• Collaborated directly with floor and shift managers ensuring all floor rooms are available for next patient with proper housekeeping assignment.

• Ensured that transportation department managers properly documented their transported patients.

St. Mary’s Hospital, Houston, Texas TX August 2018 – November 2018

Epic Cadence Elbow support

• Provided elbow support to the front desk staff on patient registration and appointment setting in the physical/occupational therapy department.

• Supported the physical therapist with patient documentation and ensured that charges are removed appropriately.

• Provided elbow support to the front desk staff in scheduling surgery for patients in the cardiology department/ inpatient setting.

• Assisted the surgeons with proper removal of charges after surgery and proper follow up with patients.

Kindred Hospital, Dallas, TX April 2018 – June 2018

Epic Ambulatory/Cadence Support Consultant (Neurology & Oncology)

• Supported the neurology front desk personnel with scheduling and patient registration upon checking in for their appointment and checkout.

• Supported the physicians directly helping them setting up smart-phrases and text, medication orders and reconciliation, in addition to other related end user questions.

• Provided instructions/reinforcement to the neurosurgeons in regards to documentations, billing patients via charge capture, and set up documentation templates.

California Pacific Medical Center (Sutter Health), California Feb 2018 – March 2018

Epic Ambulatory Elbow Support

• Assisted physicians with implementation support, dress rehearsal and personalization for go-live.

• Provided floor support for front desk staffs, nurses and ATE support to the physicians.

• Supported the physicians directly helping them setting up smart-phrases and text, medication orders and reconciliation, in addition to other related end user questions

• Assisted floor support, medical assistants, and nurses with their workflows without the use of paper chart, scanning of lab results, and EKGs.

Atlanta Medical Center, Atlanta, GA Oct 2017 – Nov 2017

Ambulatory/Cadence Elbow Support Consultant

• Supported the front desk personnel at OB/GYN department with patient scheduling, and recording of patient informations.

• Assisted and worked directly with nurses on floor imputing patient documentation, medication order

• Assisted physicians showing them how to create smart text, smart list, reconcile of medication order, and documentation for every encounter.

• Assisted the nurses and physicians how to use in basket, create a pool, in addition to tracking and documentation.

Well Star Douglas Hospital, GA Aug 2017 – Sept 2017

Epic ASAP/CPOE activation support

• Assisted Physicians to navigate the admit discharge transfer function in disposition navigator.

• Provided support to physician in personalizing & creating preference list, smart phrase & macros.

• Supported nurses through ED narrator and ED notes documentation.

• Provided training for front desk staffs on registering patient through the ED manager &track board.

Matthews Medical center (Novant Health), NC June 2017 – July 2017

Epic Ambulatory/inpatient activation support

• Provided elbow support for various physicians and nurses in several departments.

• Provided in-basket help, Meds ordering assistants to physician and end users.

• Provided super user with comprehensive help to further their assistants with the end user on the use of Order Entry system.

California Pacific Medical Center (Sutter Health), California. April 2017 – May 2017

Epic Inpatient Activation Support Analysis

• Provided physician help with CPOE utilizing smart phases and macros.

• Supported OB L&D triage department. Assessing/triaging/admitting patients.

• Provided elbow support for various physicians and nurses in several departments.

• Trained end users on the use and simplification of In Basket.

Bridgeport Hospital (Yale New Haven Health System), CT Jan 20 – March 4, 2017

Epic Ambulatory and Cadence application Training/Support

• Provided elbow support for various physicians and nurses in several departments.

• Provided training for front desk staffs on how to register and schedule patient.

• Provided training to clinicians on the use of Note writer.

• Trained end users on the use and simplification of In Basket.

• Worked closely with the implementation and the application teams during the go-live process.

• Designed departmental workflow sheets to help improve patients’ care.

St Francis Hospital (Franciscan Health System), CT October 2016 –November 2016

Epic ADT, ASAP and Cadence application support

• Provided elbow support (Triage) for various physicians and nurses in ER departments.

• Provided training for front desk staffs on how to register and schedule patient.

• Provided end user training on Admitting, Discharging and Transferring patients.

• Understood laterality and its impact on positioning.

• Educated and assisted the physicians on how to document encounters, manage their In-basket, orders, preference list and efficient use of their Smart sets.

Inova Fair Oak Hospital Falls Church, VA August 2016 – September 2016

CPOE/L&D/Optime/Anesthesia

• Supported Physicians and Nurses on Optime/Anesthesia/CPOE

• Assisted nurses on how to admit a baby, document on delivery summary.

• Supported nurses how to document on the MAR, Doc Flow sheet and notes.

• Ensured that clinicians are following the right workflow.

• Ensured that patient care was not neglected.

UMDNJ, Newark, NJ June 2016– July 2016

Optime/Anesthesia Go-Live/CPOE

Supported Doctors and Nurses

• Anesthesia, Optime and CPOE Workflows

• Utilization of Pre-op, intra-op, PACU and phase II event button to document times.

• Corrected inaccurate event times.

• Assigned surgical staff to rooms

• Described the effect of room and case resource assignment if a case is rescheduled.

• Assigned a resource to case by looking up a staff person not on the default resource list.

• Utilization of the general information, additional information, and procedure times, and visit type forms.

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