Customer Care Executive Assistant

Sharanjeet Kaur

New Delhi, India **********.********@*****.*** +91-981*******

Summary

Accomplished Executive Assistant with experience in providing high level administrative support to C-Suite Executives. Super administrative & presentation skills underscored by 9 years of experience in Administration, Customer Relations Management and Secretarial role.

Core Competencies

Calendar Management

Travel Planning

Client Relations & Communication

Appointment Scheduling

Departmental Coordination

Skills

Leadership

Critical Thinking

Business Acumen

Flexibility

Integrity

Team Work

Achievements.

Achieved Employee of the Month 2x through efficiency and accuracy in Modicare Ltd.

Achieved Quality Champ & Bravo Cards 2x for Best Performance in Customer Care Executive role in Vodafone.

Work Experience

International Flavors & Fragrances,India Feb 2018 — Mar 2020

EA to MD & Commercial Director

oAllocated executive tasks and managed complex calendars and administrative functions.

oContributed to smooth business operations by planning and organizing meetings, conferences, town hall celebrations and variety of events in office.

oManaged MD’s complex and frequently changing travel arrangements and coordinated pre-planning of trips.

oResponsibly looked after the Expat management and Travel management of local and global visitors.

oSupported three teams including C&A, Marketing and SCI in performing office operations.

oResponsibly handled Expense management of the MD and his team members.

oResponded to emails and other correspondence to facilitate communication on behalf of MD.

oCoordinated all vendor management tasks inclusive of working with external vendors and internal employees.

SGT University, Gurgaon May 2017 — Feb 2018

EA to Admission Head & Coordinator

oReceived and routed business correspondence to correct departments and staff members

oAnswered phones, called prospects and handled initial email contacts for applicants.

oManaged administrative functions, including complex calendar & travel management of Deputy Registrar – Academic Affairs.

oMaintained HR record of Medical Wing including Employee leave management and other relevant data.

oEnsured overall smooth functioning of the office

Grey Head Media,Delhi Feb 2016 — May 2017

Assistant Manager Community Engagement

oEstablished efficient workflow processes, monitored daily productivity and implemented amendments to improve overall work efficiency.

oMaintained, supported and monitored database.

oMaintained open communication with clients to proactively handle questions and issues regarding events.

oCoordinated pre- and post-event planning with the Sales and Editorial team.

oManaged travel accommodations and other related arrangements of the outstation and local events.

MODICARE Ltd,New Delhi April 2012 — Feb 2014

Commercial & Customer Support Officer

oEffectively Managed customer relations and customer service through daily communication and interaction.

oAssisted customers by answering questions and fulfilling requests.

oEducated customers on promotions to enhance sales.

oOperated cash register for cash, cheque, voucher and credit card transactions with 100% accuracy and generated proper invoice for same.

oEnsured tracking, measuring, reporting and evaluating vendor performance.

Vodafone Essar Ltd Feb 2010 — Mar 2012

Customer Care Executive

oEvaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

oReviewed and applied changes to customer account profiles.

oCompleted timely and accurate administrative tasks.

Bajaj Probiking C/o Bajaj Auto Ltd Jun 2008 — Jan 2010

Administrator & Tele Marketing Executive

oAnswered calls, took messages and transferred calls to appropriate individuals.

oSet up appointments with interested customers according to schedule availability.

oManaged travel arrangements of the team.

oPrepared monthly/weekly/quarterly/daily reports.

Education

B.Com(P) EIILM University (SMU). 2012

Diploma(Finance & Accounts) Global Business Accountants 2008

Intermediate CBSE(Commerce) 2006

High- School CBSE 2004

Languages – English, Hindi, Punjabi

I hereby declare that the information mentioned above is correct up to my knowledge and bear the responsibility for the correctness of the mentioned particulars.

Time:

Place: SHARANJEET KAUR

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