HARMANDEEP KAUR

647-***-****

adfm2g@r.postjobfree.com

PROFESSIONAL PROFILE

Bright, passionate and ambitious individual with strong technical background seeking a challenging full time position. Diverse experience in Customer Service, Administration and IT. Efficiently using skills and knowledge to ensure quality of service and to meet business objectives.

OVERVIEW

Strong interpersonal skills and established high contribution, support and leadership working in a team.

Excellent communication skills to solve customer issues at gain higher satisfaction and top notch service for the company.

Providing accurate documentation, written and verbal communication and facilitation skills in addition of a strong multi-tasking ability.

Strong organization and time management skills, solid background in a team-oriented environment.

Maintain server, printers, and other software peripherals in the offices.

Troubleshoot technical issues and escalate hardware, software and Network issues.

Very strong IT analysis and problem-solving skills.

TECHNICAL SKILLS

Technical Languages: VB Script, XML, HTML, C++, JAVA.

Databases Tools: Oracle, MS SQL, MS Access

Other: MS Word, Microsoft Excel, Microsoft Project, MS Project 2013, and Microsoft SharePoint.

Marriot Management Tools: LightSpeed Internal System (GALAXY DATABASE), MARSHA and Reservation Tools

PROFESSIONAL EXPERIENCE

THE WESTIN CALGARY by MARRIOTT INTERNATIONAL November 2018 – June 2020

The Westin hotels and resorts are multi-national hotel chain owned by Marriott brand.

Position: Front Desk Clerk & IT Support

Administrative Responsibilities:

Provide high standard of customer service by efficiently and accurately dealing with all guest transactions including the process of checking in and checking out guests, and other administrative duties.

With the use of proper telephone etiquette, adhering to Front Office Standards, answering all calls in a timely and professional manner as per Company guidelines.

Assisting pre-registration (Express Check-in) and blocking of room from reservations.

Efficient use of internal system software tools like LightSpeed, MARSHA and reservation tools.

Handling guest complaints and special service request through GXP and via calls, and accordingly updating in the internal hotel software.

IT Support Analyst responsibilities:

Maintaining, troubleshooting and administering the local area networks (LAN’s), wide area network (WAN), computer workstations, connections to Internet and peripheral equipment.

Evaluating, installing & troubleshooting hardware, software, operating system software and applications.

Coordinating and implementing network security measures such as Physical Access Control, Permissions, Antivirus, security updates and patches etc. in order to ensure network integrity, data protection, software and hardware.

Providing technical support to users in order to resolve hardware, software and application issues in all the departments of the hotel.

Responsible for the maintenance of al hotel systems including Telephone system, PMS system, Reservations system and all desktop computers and related programs.

Sales & Marketing Office experience:

Making Event reservations for groups, creating group block in the reservation system of the Marriott.

Creating website reservation links for the attendees to book rooms from the official website.

Creating Invoices and providing detail invoices for the clients using MS Office Suite.

Updating daily banquets Orders, data entry for each client in the Event Management System/application called C.I.T.Y.

Dealing and communicating with the clients/ event organiser in person, via emails or over the phone to make their demands, special requests and expectations are met and service is top notch.

Assisting the Event Manager to keep the social media profiles up to date, update on the hotel‘s website for new promotions and ongoing sales.

IIMSWISS CORPORATION LIMITED, TORONTO, ON

IISWISS Corp. is a company that provides technical support, Software products like Swiss Track which is truck and trailer tracking system which provides comprehensive reports, Swiss Dials which is a software which detects number on your computer & dials it on landline phone, Geocoders, Werkstaff and many more software and hardware devices for Freight Carrier Clients.

Position: IT Support Analyst September 2017 – March 2018

Responsibilities:

IT Support Technician solving problems related to accounts, access to company services, setting up emails, installing software, network and connectivity issues.

Perform user administration duties such as user profile management and permissions.

Resolving and diagnosing desktop, application, networking and infrastructure problems.

Responsible for maintaining backups and working closely with software suppliers to resolve operational issues.

Active Directory management Exchange 2003/2007, Backup products, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and Firewall Configurations.

A&W Restaurants Inc. November 2015 - July 2017

Worked as Cashier on part time basis. Taking orders accurately and solving customer complaints in polite and efficient manner.

EDUCATION

Computer Engineering Technician Sept 2015- Sept 2017

Sheridan College, Brampton, Ontario, CA

REFRENCES UPON REQUEST

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