SENEQUAI PEARSON

Lexington, KY *****

adfm2d@r.postjobfree.com

859-***-****

Willing to relocate: Anywhere

Customer Care Specialist I

Valvoline - Lexington, KY

December 2019 to Present

• Track and monitor calls utilizing proprietary software

• Provide claim assistance to all Valvoline customers and business partners through email, chat, and phone

• Investigate damage claims

• Assist Insurance companies with subrogation claims as needed

• Assist legal department in the finalization of release of liability forms

• Provide payment to repair vendors on the behalf of Valvoline

• Resolve all consumer complaints for the betterment of the company

• Collaborate with internal departments to resolve customer complaints

• Respond to customer commentary on slack and all channels of social media betterment of the company

• Provide assistance on special projects as needed for the betterment of the company Call Center Specialist

Creative Lodging Solutions - Lexington, KY

March 2016 to August 2019

• Provided exceptional customer service to clients through phone, email, and Microsoft systems/company software

• Assisted in the retention and management of priority client accounts through meeting SLAs and company goals

• Provided support to call center Quality Assurance department for 3 years

• Employee Coaching

• Employee training and development

• Assisted new hires with the transition from training to production floor

• Covered call center supervisor shifts as needed

• Assisted learning and development department as needed

• Managed operational assistant work flow and productivity

• Operational Assistant lead

• Utilized all internal resources to reserve and manage travel arrangements

• Provided support to operations, billing, and account management to resolve all client related travel and contract issues S

WORK EXPERIENCE

• Assisted with the overflow of work as needed.

• Researched and resolved all internal issues for the betterment of the company

• Resolved all client related issues with hotels while maintaining strong rapport with hotels and lodging vendors

• Responsible for completing client requests in a timely manner with high accuracy and attention to detail

• Provided assistance with the retention and management of legacy client accounts

• Provided assistance to clients in managing corporate meetings, seminars, and lodging

• Participated in projects, workgroups and events within the company. BMW Roadside Rep

Xerox - Lexington, KY

July 2015 to March 2016

(Project Eliminated by Xerox in 2016)

• Resolved emergency and non emergency roadside events

• Provided assistance to BMW technicians as needed

• Conducted on the job training for new hires

• Assisted supervisors with coaching and training as needed

• Go-to person for new hires

Radiology Assistant

Lexington Clinic - Lexington, KY

July 2014 to March 2015

Radiology patient registration

Insurance precertification

Coordination of patient referrals and scheduling Administrative support to Radiology office Radiology film organization and management

Oversaw and enhanced the release of radiology films to hospitals, Law Offices, and insurance providers General patient support

Billing Operations Intern

Creative Lodging Solutions

June 2012 to August 2012

• SAP And Great Plains invoice and payment management

• Billing data entry

• Folio organization and distribution

• Client account reconciliation and general accounting Hospital Operations Intern

Baptist Health - Lexington, KY

June 2011 to August 2011

Hospital switchboard operator

• Patient admissions and scheduling support

• Provided administrative support to dispatch center

• Provided administrative support to hospital mailroom

• Assisted hospital operations

Hospital Operations Intern

Baptist Health - Lexington, KY

June 2010 to August 2010

• Provided administrative support to Baptist Health's Lifeline medical office

• Patient admissions and scheduling support

• Baptist Health volunteer office support

• Provided administrative support to hospital mailroom,

• Patient admissions and discharge data entry

• Assisted Hospital operations

Certificate in Human Resources : Recruitment and Selection Alison Leaning - Remote

January 2018 to May 2018

High school diploma

Henry Clay High School - Lexington, KY

August 2010 to June 2014

Call Center Operations Support

Issue Resolution

Customer Service Expertise

Client Relationship Management

Employee Training

Employee Coaching

MS Office

Cisco and Avaya Phone Software knowledge

Operational Assistant Development

Administrative Support

Detail Oriented

Time Management Skills

Accounts Receivable

Account Reconciliation

Accounts Payable

Microsoft Dynamics GP

QuickBooks

Forecasting

Recruiting (3 years)

Medical Office Management

Microsoft Excel

Medical Office Experience

Microsoft Word

Operations Management

Project Coordination

Office Management

EDUCATION

SKILLS

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Medical Billing

Human Resources

Interviewing

PeopleSoft

Quality Assurance (5 years)

Administrative Support (6 years)

Management Consulting (3 years)

Payroll

Sales Fit — Proficient

October 2019

Assesses personality traits that are important for sales roles. Full results: Proficient

Office Manager — Familiar

October 2019

Scheduling and budgeting.

Full results: Familiar

Human Resources Skills: Compensation and Benefits — Familiar October 2019

Knowledge of compensation and benefits programs.

Full results: Familiar

Human Resources Skills: Recruiting — Proficient

October 2019

Managing the candidate sourcing and selection process. Full results: Proficient

Verbal Communication — Proficient

July 2020

Speaking clearly, correctly, and concisely.

Full results: Proficient

Management & Leadership Skills: Impact & Influence — Proficient July 2020

Choosing the most effective strategy to inspire and influence others to meet business objectives. Full results: Proficient

Human Resources Skills: Compensation & Benefits — Familiar June 2020

Knowledge of compensation and benefits programs.

Full results: Familiar

Scheduling — Proficient

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ASSESSMENTS

July 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient

Customer Service — Highly Proficient

July 2020

Identifying and resolving common customer issues.

Full results: Highly Proficient

Working with MS Word Documents — Proficient

July 2020

Knowledge of various Microsoft Word features, functions, and techniques. Full results: Proficient

Call Center Customer Service — Familiar

July 2020

Applying customer service skills in a call center setting. Full results: Familiar

Attention to Detail — Highly Proficient

July 2020

Identifying differences in materials, following instructions, and detecting details among distracting information. Full results: Highly Proficient

Customer Focus & Orientation — Highly Proficient

July 2020

Responding to customer situations with sensitivity. Full results: Highly Proficient

Administrative Support — Proficient

July 2020

Using basic scheduling and organizational skills in an office setting. Full results: Proficient

Customer Service — Highly Proficient

July 2020

Identifying and resolving common customer issues.

Full results: Highly Proficient

Attention to Detail — Highly Proficient

July 2020

Identifying differences in materials, following instructions, and detecting details among distracting information. Full results: Highly Proficient

Verbal Communication — Proficient

July 2020

Speaking clearly, correctly, and concisely.

Full results: Proficient

Administrative Support Professional Fit — Proficient August 2020

Measures the traits that are important for successful administrative support professionals. Full results: Proficient

Data Entry: Accuracy — Highly Proficient

July 2020

Entering data quickly and accurately.

Full results: Highly Proficient

Medical Billing — Familiar

August 2020

Understanding the procedures and forms used for medical billing. Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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