Customer Care Data Analyst

SHAREFAH GUHAL

**** ******** **. ********, ** ***24 360-***-**** **************@*****.***

ENTRY LEVEL DATA ANALYSIS SOFTWARE DESIGN

GENERAL OFFICE DUTIES CUSTOMER SERVICE

PROFILE SUMMARY

A self-starter, aiming to utilize my strong prioritization skills and analytical ability to achieve the goals of your company. Human Resource experience in administrative, program, leading, training, and motivating adverse workforce. Analytical and process-oriented data analyst with knowledge of research methodologies, and big data capture, manipulation and visualization.

PROFILE SKILLS, KNOWLEDGE AND ABILITIES

Customer Service & Relations Research Data Management Training & Development

Experimental Design & Analysis General Office Procedures MS Office Suite Proficient

Time Management MS Office Dynamic Knowledge Flow Chart Design

HIS-Hospital Information System Matrex Operation Self-Starter & Confidence

Decision Making Problem Solving Communication KEY CONTRIBUTIONS

§ Ability to play a key role in ensuring the successful launch of the business office.

§ Ability to create a positive culture where the work can get done.

§ Proven ability to accomplish assigned task efficiently and effectively under adverse conditions.

§ Successful in rapidly learning and comprehending new systems and methods.

§ Establish and implement goals and objectives.

§ Decision making in a pressured, commercial driven environment.

§ “Lean Six Sigma in Health Sector” Yellow Belt Level WORK EXPERIENCE & ACCOMPLISHMENTS

United States Work Experience 2018

Yaffa Grill Co. 11/2018 – Present Cashier/Customer Service Dayton, OH Senior Helpers Caregiver Dayton, OH

Fred Meyer Sales Associate Portland, OR

International Medical Center Jeddah, Saudi Arabia

Human Capital Management Assistant 10/2014 – 10/2016

§ Received “Employee of the Month” award six times for outstanding performance

§ Collaborated with the IT department to update the hospital information systems and created a new system, Microsoft Dynamics to increase efficiency for job applicants and internal processes

§ Performed all talent acquisition activities including identifying potential candidates, performing screening and regular interviews, and making decisions on the status of a candidate

§ Developed employment contracts and other recruitment related forms and ensured candidates met all employment requirements prior to their start date

§ Coordinated with educational institutions and recruitment agencies to identify potential candidates to fill vacancies

§ Organized and maintained an Excel, Project Management, and Visio database of over 25 new files weekly for jobs in customer care, driving, non-medical patient experience, securities, and clerical

§ Communicated with all prospective employees regarding timelines, status updates, and job offers

§ Signed off on all employment policies such as dress code, code of conduct, and the handbook

§ Recruited over 50 international nurses and managed the new hire process, including passport visas, travel needs, housing, etc. Received a Certificate of Appreciation and a small bonus for the success of the project from superiors

§ Created and submitted weekly reports to supervisor regarding applicant updates, new prospects, projects, etc. SHAREFAH GUHAL, 360-***-**** PAGE 2

Cristal Global Company Jeddah, Saudi Arabia

Human Resources Training and Recruitment Co-op 02/2014- 08/2014

§ Communicated with the departments regarding professional development opportunities for their staff

§ Arranged for external or internal training facilitators based on the needs of the employees and created a year-long schedule of professional development opportunities for the company

§ Managed the logistics of the trainings, including times, room reservations, room set-up, registrations, food and drink, and reminder emails

§ Prepared competency matrix for hard and soft skills and ensured all the trainings met several components of the matrix

§ Evaluated the courses and knowledge transfer using the Kirkpatrick evaluation EDUCATION

Wright State University, Dayton, OH 2018 - Present Master of Business Administration- Finance

King Abdulaziz University, Jeddah, Kingdom of Saudi 2014 Bachelor of Science, Management Information Systems Ø Applied and was chosen for 1 of 30 Business Administration students scholarships to participate in the summer study abroad program in Edinburgh Napier University (Scotland). Selection was based on GPA, English Proficiency, and an interview (2012)

Ø GPA: (3.20/4)

TRAININGS

Awards and Recognition

Ø Ministry of Labor certificate of Acknowledgements for active participation in "Sawa'ed Al'amal program- 2013 Ø Student Activity Unit of Faculty of Economics and Administration appreciation certificate for permanent cooperation and participation in various events and activities that take place at the university level-2013 Ø Faculty of Economics and Administration certificate of Acknowledgements for passing the subjects during the summer semester at the Edinburgh Napier University-2012

Ø Dean of students' affairs Appreciation certificate for the positive role in providing a lecture titled "story completion - " 2012

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