Analyst Manager

Call @ 779-***-****

https:/www.linkedin.com/in/raj-

basnet-31859757 **********@*****.***

OBJECTIVE Dynamic and motivated professional with a proven record of generating and building relationships, managing projects from concept to completion, designing educational strategies, and coaching individuals to success. Skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently, creating effective planning, and developing opportunities that further establish organizational goals. SKILLS & ABILITIES ITGC Control Fraud investigations Business analyst Agile methodology Change Management Risk manager

Service management Sox/Quality control IT Audit

Digital transformation Internal Audit Process re-engineering Experience

LEAD MANAGER AUDIT, AIG September 2019 - April 2020 Produced audit reports which comprised evaluation of internal control systems. Evaluated the design and effectiveness of IT General Controls and Application Controls, both operational and technical. Overseeing the identification of control objectives, the assessment of risk, planning and supervising and executing control testing and documentation of IT General Control and Application process. Driving ITGC/GITC control testing

Perform testing over ITGC and Business Process to the management on the appropriateness and of the security controls in place

ITGC/GITC SOX testing transformation process re-engineering Prepared audit programs and working papers, following internal Audit methodology. Performed internal audits of Cybersecurity platform and BU operations, developing risk assessments and conducting process walkthroughs to ensure compliance with documented processes. Implemented all auditing information into spreadsheets utilizing BI and inhouse analytics tool. Performed strategic planning, execution and finalization of audits. Coordinated with external auditors and documented process reviews. SENIOR SERVICE DELIVERY ANALYST, ROYAL BANK OF SCOTLAND Nov 2015 – Sep 2019 Performed and managed team for ITGC/GITC Sox & quality compliance audit for RBS and its US subsidiaries. Facilitate and worked with external auditor for audit related to major changes across organization. Supporting compliance with challenging and changing regulations, IT audits, internal IT processes, and executing monthly and quarterly IT Governance reports.

SME of the Technology Risk Management team working with Technology, Risk, and Lines of Business LOBs to evaluate risks and controls.

Governance, Compliance and Security Advisor Supporting and coordinating good governance Practices Worked in collaboration with a Big 4 to validate and certify third party risk evaluation framework. Co-developed requirements, questionnaires and assessment processes for Risk analysis Validated third party request against compliance to security and regulatory requirements and enterprise procedures. BASNET, RAJ

Supporting compliance with challenging and changing regulations, IT audits, internal IT processes, and executing monthly and quarterly IT Governance reports.

Responsible for the education, implementation, and consultation of technology risk management practices with key stakeholder groups across the enterprise

Maintain and update documentation, prioritize workload, participate in weekly meetings, and act as a resource to less experienced staff on routine to moderately complex issues. Discuss risk assessments to establish testing over control objectives associated with financial statements on integrated audits across multi-lingual environments.

Designing and performing IT general controls testing for Sarbanes-Oxley 404 compliance. Identifying potential areas where existing IT Security policies and procedures require change and where new ones need to be developed

BUSINESS ANALYST, LINKEDIN Feb 2015 – Oct 2015

Facilitated Release Planning, Sprint Planning, Backlog Grooming, and Retrospective meetings Removed team impediments on a daily basis to allow the team to deliver the sprint goals and deliverable s. Facilitated team and cross-team Retrospectives to build good working relationships among the 7 agile teams across location.

Collaborated with members of the Product, Business and Engineering Teams to develop and maintain Product Backlogs Implementing all vertical of Service delivery into Technology Function. ServiceNow deployment for Service delivery excellence, acted as functional owner in Scrum ceremony. Support the execution of the plans through coaching the local Service management teams as well as providing coaching on programmed sponsorship and leadership to senior executives. Maintains, audits and continually improves ITSM change management processes to assure coordinated multi- service provider, change management processes including: Create and process a Request for Change (RFC), Assess and evaluate change, Coordinate change with stakeholders, test change prior to release, authorize and schedule change implementation, implement change, and review and close change record Looking after Critical incident, problem and change process as a SME.

BRM role between technology and key business area and help creating technology solution map. Drive effectiveness and efficiency of Change management process Liaise with customers, IT executive, IT platform managers and at programme level

SENIOR IT ANALYST, GOLDMANSACH Dec 2010 – Feb 2015 Managing the entire IT Infrastructure for IMD Business. Directed systems and procedures and evaluated new systems and enhancements to existing systems. Ensured the operation of existing IT applications, systems and servers to guarantee smooth operations and that there is little to No server downtime.

Responsible for the development and implementation of IT/IS security procedures and solutions Functioned as a technical liaison to any auditing group within IMD Undertaking Analysis, Diagnosis and Resolution of Business impacting IT Services. Continuously Reviewing performance against SLA for all tier 1 services in system and constantly reviewing OLA across businesses.

Testing and evaluating new marketplace technology and supporting business document for PM proposal. Monitoring IT Network to ensure availability to all users. Approving the results of root cause analysis (RCA). Reviewing all "on-hold" problems and known errors Creation of Problem Tickets for all the Repetitive Incidents. Effective IT Project Management Skills and Good understanding of implementing Incident, Problem and Change Management Create awareness campaign amongst IT staff about Change and problem Management processes.

Monitoring regular Problem measurements e.g.

KPIs, Ensure that key Knowledge is passed from the Problem Mgt process out into other processes (Ensuring that lessons learnt are recorded in the various knowledge bases held within the account teams, and shared wherever beneficial SENIOR IT SUPPORT ANALYST, ALCATELLUCEN Jan 2009 – Dec 2010 L2 and L3 support for Incident queue for critical and tier 1 services impacting 4G APAC Business customer (B2B). Worked in cluster team supporting Incident Problem and change for Big and critical client. Win2K3 Server management: Various Backup Operation and Monitoring, Network share creations, Monitor Disk space, Processor Utilization analysis.

IT Consulting for ALU network and its supporting lab. Web/Server 2003 related issues (services, applications, critical updates) Administration of Sox Servers and Farm management.

Providing key support for Terminal Server access and performance issues. Administrating daily backups/restores using PC connected software Ensure the timely and effective completion of tasks and activities.

Responsible for critical updates and checkouts on day on day basis. Key Contact for any system update and any incident related to area i was covering Co-ordinate the focus of detailed trending aligned with target areas identified.

Conduct high level overview trending (especially around Critical Incidents), Provide feedback to Incident Categorization based upon findings in Problem management to improve the quality of MI available.

TECHNICAL SUPPORT ANALYST, HEWLETT-PACKARD Feb 2007 – Jan 2009 Analyzing Incidents (especially Critical Incidents) and closed Problems to identify and act upon trends Tracking open Problems and identifying any Problem that requires increased focus to meet agreed target levels. Providing and validating Problem resolution adhoc status reports as requested Handling day- to-day Problem issues and escalating to Resolver Groups when required to ensure targets are met Document and track all actions to resolution, so that either changes are implemented or Risks Accepted and signed off. Closing any associated Problem Investigations and ensuring adequate documentation of the resolution Implement a mechanism to record Known Errors within the account and the associated workarounds Facilitate between Resolver groups, customers, and 3rd parties as required, engage with support groups to arrange for and schedule resources / actions, co - ordinate the investigation and solutioning of Known Errors, so that proposals can be made with the options available Ability to convey technical Solutions in a clear and concise manner.

RECOGNITION AND

CORPORATE

CITIZENSHIP

RESPONSIBILITY

• Core Committee Member for LGBT India Network in Goldman Sachs. Facilitated with Federation award for Project in Goldman Sachs APAC region

Total of 8 Recognition by the CSC Management for best performing Analyst.

Regional lead for RBS LGBT and Disability Smart chapter. R&R Awardees.

Awarded for Best Analyst of the year in HP and Goldman Sachs Appeared in various Organizational Ad video for RBS and Goldman sachs. Facilitate toast master and various large group activity throughout my career.

Emcee various large event in the organization

EDUCATION B.SC IN BIO-TECHNOLOGY, BANGALORE UNIVERSITY 2007

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