Manager Assistant

Arumugam. S

E-mail: *******@*****.*** Mobile: +91-988******* / 748000567

Objective

To achieve a challenging role and implement my technical learning and analytical skills for sustained growth of the organization

Executive Summary

11 years of experience in Strategic improvement and management, Customer Service and Retention, Backup office Management, MIS Reporting, Process Management and Field staff Management and Vendor Management (SAP)

Leadership in Process, Compliance, delinquency, quality, reconciliation, Process oriented operations, Credits and Collections.

Ensuring Revenue Growth and Collections Results through Dunning and Strong Data analytics.

Highly skilled in business relationship development, client service, talent development and leveraging resources to achieve optimal results.

Experienced in the continuous improvement of policies, procedures and compliance functions that result in revenue growth, profitability and customer retention.

Analytical and critical thinker with exceptional negotiation, communication, problem solving, time and resource management, and organizational skills.

A skilled communicator with honed leadership, relationship management, negotiation, and analytical problem-solving skills.

Organization

Vodafone Mobile Services Limited, [Apr 2016 to till date]

Designation

Assistant Manager - Operations [Credits and Collections]

Roles & Responsibility

Dunning, Allocation & MIS Operations

MIS Spoc for entire Tamilnadu Credit & Collections and Responsible to deliver the reports on time.

Handling Tamilnadu Circle Dunning Management & Responsible for Circle Agency Allocation.

Ensure Smooth Dunning Operations with defined Rules (Basis Customer AON, Segmentation & Dunning Limit)

Throughout Knowledge on Credit & Collections and Strong Analytical skill helps on in-depth analysis for collection improvement, Reduction in Involuntary Churn & Reduce Bad debts flow using Excel / Access & VBA.

Pro-actively identify the base before dunning & share with the team to prioritize the base to reduce the dunning flow.

Correlate with Dunning process & Allocation and set priority to improvise collections.

Accountable for reducing Delinquency for assigned portfolio

Meeting of Monthly targets for Involuntary Churn as responsible for Entire Circle which helps to Reduce losses and Improve recovery Rates in charge off portfolio

Ensure allocation of portfolio basis geography and vintage, daily recon of payments, Adherence to Code of Conduct, Audit ratings, exceptions to be highlighted, Daily monitoring of collections team and portfolio

Ensure monthly targets are communicated and driven daily through daily run rate report.

Responsible for NCP Waivers for TN Circle.(Follow up with SSC for Vodafone Brand) & posted NCP Waiver for Idea Brand from Circle Level.

To ensure timely reporting of Numbers and regular reviews with the Team, escalation to Supervisors on Problematic cases

Waiver management – approve waiver for the right customer and maintain CXX standards.

Organization

Sutherland Global Services [Sep 2014 to Apr 2016]

Designation

Senior Specialist – Work Force Management

Roles & Responsibility

Senior Specialist

Preparing the reports on daily basis and publishing the reports to clients with accuracy and timeliness.

Calculating Payroll & Non-Payroll with the respective metrics & submits with the HR Team

Generating the Employee Performance Score Card on monthly basis.

Automating the reports which is possible for Automation using Excel, Access & VBA.

Doing the reports documentation with regular updates.

Doing analysis on program metrics which is depends upon the requirements.

Creating the Templates for new reports with the help of MS Excel. Maintaining high level of data accuracy with ability in effectively meeting the deadlines.

Serving as primary point of contact between management and client.

Preparing the power point slides for internal and client review.

Organization

Tata Teleservices Limited (Kou-Chan Knowledge Limited) [Aug 2009 to Sep 2014 ]

Designation

Team Leader – Operations

Role & Responsibility

MIS Analyst

Database Management using Excel & MS Access

Bill Rework & Ad hoc Reports

Month Deck Prepare & send to Top Management for Monthly Review using Powerpoint.

Allocating Collection Base to TNKL Circle with Billing Target

Investigate the Outstanding details per customer

Coordinating and communicating with different Team's Business Relationship Manager /Team Leader /Sales Manager to get the necessary inputs to fulfill the top management requirement

Calculate Bad Debts on Monthly Basis & Publishes the report on Daily Basis with Day wise Resolution.

Preparation of MIS on daily, weekly and monthly basis and generating reports using MS Excel

Maintaining MIS for Current Financial Year collections.

Organize to get the Payment Claims for collection Agencies on time

Creating & Maintaining Purchase Request / Purchase Order in SAP for Agency Payout & Material Requirement Processes

Co-ordination with internal teams for further requirements

Got Best Performer award 6 times and handling a team as MIS- Team Leader

Technical Skills & Applications

Excel, MS Access, Power point, MS Word, SQL, VBA Macro, SAP, Amdocs, Cognos, Crystal System.

Personal details

Date of Birth

27-05-1989

Marital Status

Married

Languages Known

Tamil, English

Father’s Name

M.Shanmuga Sundaram

Nationality

Indian

Professional

Qualification

B.Sc. Computer Science - 2006 – 2009

MBA (Systems Management) - 2014 – 2016.

DECLARATION:

I hereby declare that all statements made herein are true to the best of my knowledge and belief.

Place: Chennai [ ]

Date: S ARUMUGAM

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