Customer Service Representative

Staci Northington

**** *** ***** *** ***. M-*, Forest Park, GA 30297

770-***-**** adfm0e@r.postjobfree.com

OBJECTIVE

Actively seeking a customer service or administrative position where I can optimize my organizational and multi-tasking skills

WORK EXPERIECE

2015- Present

Supervisor/ Barista Compass Group Atlanta, GA

Submit time off request to mangers

Complete weekly inventory

Report issues and complaints pertaining to staff and customers to management

Distribute weekly temperature logs to each unit

Supervise a team of 15 personnel

Ensure all safety procedures and protocols are followed

Assist managers with daily front of house meetings with staff

Schedule breaks including lunch

Write and correspond to daily emails

Support staff whenever necessary

Process customer refunds and exchanges

Barista

Prepared and served a variety of hot and cold drinks

Maintained stock of coffee cups and supplies

Cleaned espresso machine daily

Offered a variety of pastries, desserts and paninis

Ensured that all food and milk were at safety regulation standards

2013-2015

Cashier/ Customer Service Representative Krogers College Park, GA

Answered calls and transferred to appropriate department

Cashed checks, money orders and bill payments

Processed refunds and/ or exchanges

Explained practice and procedures set forth by Western Union

Issued receipts upon request

Redeemed coupons

Handled large amounts of cash transactions with customers

Greeted customers upon entering establishment

Maintained clean and tidy check out area

2010-2013

Office Administrator Ronald R. Curtis, DDS Playa del Rey, CA

Responsible for scheduling and confirming appointments.

Verified patients information for purpose of filing insurance claims and appointment verification

Responsible for answering calls focusing on the dental care system

Provided patients with information on various oral care services provided

Responsible for client billing

Organized office

Gathered patient charts for that day and the following day

Scheduled patient appointments

Scheduled monthly staff meetings

Monitored office and dental supplies and handled shortages

Answered incoming calls

Inventory of all supplies

2009-2010 Wal-Mart College Park, GA

Customer Service / Cashier

Diffused volatile customer situations

Assisted customers with locating hard to find items

Ensured cash register was balanced

Performed nightly closing procedures of money center and customer service area

Issued money orders

Processed bill payments

2007-2009 Children’s Paradise Academy Atlanta, GA

Assistant Director / Event Planner

Implemented and developed all specialized school functions

Responsible for completing all required documentations as required by the State

Organized and facilitated weekly staff meetings

Directed and supervised staff and children

Maintained daily attendance records for all children

Organized transportation arrivals and departures

Assisted with food preparation

EDUCATION

2013-present

Sociology with Emphasis on Family Georgia State Atlanta, GA

SKILLS

Type 45-50 WPM Excel Power Point Microsoft Word Ten(10) key mastery

ACOMPLISHMENTS

Promoted to Lead Supervisor within Two ( 2) years of being with Compass

REFERENCES

Available upon request

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