Customer Service Front Desk
Resume:
LARISSA AL-MADI
** **** **. ******, ** ***** · 339-***-****
*************@*****.***
Accounting and collections expert with over ten years of customer service and corporate experience. Desire to utilize professional experience and abilities to take on new challenges with an established company.
SKILLS
CUSTOMER SERVICE
CREDIT AND COLLECTIONS
ACCOUNTS RECEIVABLE
TYPES 70 WPM
PROFESSIONAL PHONE ETIQUETTE
MICROSOFT WORD AND EXCEL
QUALITY ASSURANCE
ARTICULATE AND WELL-SPOKEN
EXCELLENT COMMUNICATION SKILLS
TIME MANAGEMENT
EXPERIENCE
AUGUST 2018-PRESENT
CREDIT MANAGER, ROBERT HALF INTERNATIONAL (DEDHAM, ma)
OVERSEES INVESTIGATION OF CREDIT RISK IN CUSTOMERS IN A BOOK OF BUSINESS WORTH $5-7 MILLION - ADVISES ON COURSE OF ACTION FOR CREDIT WORTHINESS
ANALYZES OVERALL ACCOUNT AND UTILIZES MULTIPLE SYSTEMS FOR INFORMATION AND ACCURACY
DESIGNS AND IMPLEMENTS PROCESSES TO IMPROVE CASH FLOW AND REDUCE/MANAGE RECEIVABLES
ANSWERS AND MANAGES INCOMING AND OUTGOING CALLS WHILE RECORDING ACCURATE MESSAGES; HANDLES OVERALL COLLECTION EFFORTS, OVERDUE BALANCES AND CUSTOMER SERVICE INQUIRIES
MONITORS CREDIT AND COLLECTION PROCESSES AND OPERATIONS; MAKES RECOMMENDATIONS ON OPPORTUNITIES FOR IMPROVEMENT WITH SALES AND CLIENTS
DECEMBER 2016 – AUGUST 2018
ACCOUNTS RECEIVABLE, new england scaffolding (brockton, ma)
SCREEN APPLICANT RESUMES AND COORDINATED BOTH PHONE AND IN PERSON INTERVIEWS. (HR ASSISTANT)
PROVIDED CLERICAL SUPPORT TO COMPANY EMPLOYEES, INCLUDING COPYING, FAXING AND FILE MANAGEMENT
TRACKED INVENTORY COUNTS AND UPDATED WITHIN SYSTEM
HANDLED COLLECTIONS ACCOUNTS AND OVERDUE BALANCES (ACCOUNTS RECEIVABLE)
ANSWERED AND MANAGED INCOMING AND OUTGOING CALLS WHILE RECORDING ACCURATE MESSAGE
COMPLETED DATA ENTRY, TRACKED RESUMES AND MAINTAINED THE APPLICANT TRACKING SYSTEM
JUNE 2015 – DECEMBER 2016
COLLECTIONS SPECIALIST, united consumer finance (middleboro, ma)
provided exceptional customer service on all calls while maintaining a calm and professional demeanor in challenging circumstances
used skip tracing and other techniques to locate debtors
trained new team memebers on scripts, company services and performance strategies
monitored accounts for compliance with established payment plans
set up drafts and processed immediate payments
mainted a high volume of calls to meet demands
JUNE 2013 – MAY 2015
FRONT DESK SUPERVISOR, bradford inn and suites (plymouth, Ma)
provided exceptional customer service on all calls while maintaining a calm and professional demeanor in challenging circumstances
used skip tracing and other techniques to locate debtors
trained new team memebers on scripts, company services and performance strategies
monitored accounts for compliance with established payment plans
set up drafts and processed immediate payments
mainted a high volume of calls to meet demands
2010-2012
MEDICAL COLLECTIONS SPECIALIST, EOS-CCA (BROCKTON, MA)
ENTERED DETAILS SUCH AS PAYMENTS, ACCOUNT INFORMATION AND CALL LOGS INTO THE COMPUTER SYSTEM
CONTACTED DEBTORS AND RECONCILED ACCOUNTS
PROVIDED CUSTOMER SERVICE TO INQUIRIES REGARDING HOSPITAL AND OTHER MEDICAL BILLS
WORKED IN CORRELATION WITH OTHER EMPLOYEES TO BUILD REPOR AND CUSTOMER HAPPINESS
2008-2010
FRONT DESK REPRESENTATIVE, DAYS INN – MIDDLEBORO (MIDDLEBORO, Ma)
VERIFIED ACCURACY OF FINANCIAL DATA
COLLECTED DEPosits, fees and payments
updated team memebers about changes in hotel products, services, pricing and policies
recruited and trained new memebers of the guest service team
helped to accumulate satisfied and repeat customers
EDUCATION
PSYCHOLOGY, QUINCY COLLEGE
3.7 GPA
ADDITIONAL SKILLS:
AT ROBERT HALF IS CURRENTLY APART OF MULTIPLE COMMITTEES WITHIN THE OFFICE AND NATIONALLY. SOME OF THESE INCLUDE:
NATIONAL RECOGNITION CHAMPION COMMITTEE
STAFF EMPLOYEE COMMITTEE
CHAIRMAN’S SUBCOMMITTEE TEAM
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