WORK EXPERIENCE

January **** -On going

Housekeeping Supervisor, Fairmont Bab Al Bahr, Abu Dhabi

Responsibilities:

Supervise work activities of cleaning personnel to ensure clean, orderly, and attractive rooms in hotels, hospitals, educational institutions, and similar establishments. Assign duties, inspect work, and investigate complaints regarding housekeeping service and equipment and take corrective action. May purchase housekeeping supplies and equipment, take periodic inventories, screen applicants, train new employees, and recommend dismissals.

February 2018 – December 2018

Royal Service Agent (Operator), Fairmont Bab Al Bahr,Abu Dhabi

Responsibilities:

Consistently offer professional, friendly and engaging service

(possess outstanding guest services and sophisticated verbal communication).

Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office, Engineering and other departments.

Have full knowledge of the “Opera System” software system.

Handle Room Reservation, Guest Relation and F&B

Concierge tasks.

June 2015 – January 2018

Housekeeping Attendant / Internal Supervisor, Fairmont Bab Al Bahr,Abu Dhabi

Responsibilities:

Acknowledge and greet guests with warm, friendly greetings. Respond promptly to requests from guests & other departments.

Cleanand supply all assigned rooms according to standards set by the hotel to enhance the guest experience.

January 2014 to August 2014

Receptionist, HotelResort Garden, Sri Lanka

Responsibilities:

Serving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately.

Prepare correspondence and documents and organize conference and meeting room bookings.

ISHANI YONALI RATHNAYAKE

HOUSEKEEPING SUPERVISOR

PERSONAL INFORMATION

I am an energetic, ambitious and

a multitasker who has developed

a mature and responsible

approach to any task that I

undertake, or situation that I

am presented with. Currently I

am looking to work in an

environment, where I get a

chance to gain knowledge and

to contribute my skills to a

prestigious company while

developing my career.

Address: No. 149/19, Wanatha

Rd, Gangodawilla, Nugeoda. Sri

Lanka

Tel: 02 6543069

Mobile: +971-*********

Email: adflz9@r.postjobfree.com

adflz9@r.postjobfree.com

Nationality: Sri Lankan

Religion: Buddhist

Date of Birth: 05.04.1993

Gender: Female

September to December 2013

Assistant marketing manager, BrenSecurity (pvt) Ltd, Sri Lanka

Responsibilities:

Assembles consumer rating reports by compiling,

consolidating, formatting, and summarizing information, graphs, and presentations.

Updates competitor database by inputting data from field sales; compiling, consolidating, formatting, and summarizing information, graphs, and presentations; distributing reports.

Provides marketing tracking and research information by collecting, analyzing, and summarizing data and trends. EDUCATION

● G.C.E (O/L), G.C.E (A/L) EXAMINATION 2009-2012 – SAMUDRA DEVI BALIKA VIDYALAYA-NUGRGODA

● HIGHER DIPLOMA COMPUTER SCIENCE IN INFORTEC

INTERNATIONAL (HDCS)

● MS OFFICE

● WEB DESIGNING

● HARDWARE & NETWORKING

● JAVA,PHP,C#

● DIPLOMA AIRLINE CABIN CREW IN INTERNATIONAL AIRLINE TICKETING ACADEMY

LEADERSHIP SKILLS

Capable of handling responsibilities and facing

challenges.

Excellent negotiation and leadership

skills/communication qualities.

Good knowledge of spoken and written English.

Familiar with computer application.

Ability to be supportive and motivate others.

Ability to receive criticism in a positive manner.

Strong interpersonal and problem solving abilities. ADDITIONAL SKILLS

Trained in Guest Services (Agent)

Trained in Concierge Desk (Agent)

In-Charge of Kids Activities

REFERENCES

References available on request

Contact this candidate