Manager Customer Service

ANDREW CALVERT

702-***-**** **** Mary Lou St.

adflxs@r.postjobfree.com Pahrump, NV 89061

A well rounded career focused in high quality landscape management, construction, large tree work and irrigation management. Specializing in customer service, team building, quality production and understanding how to keep my “finger on the pulse” of a fast paced landscape business.

Senior Operation Manager Green Environmental Landscape, Las Vegas June 2018 – Present

Landscape Maintenance: Commercial, Retail, HOA

Annual Contract Revenue: $4+ Million / Monthly Enhancements: $150K to $250K

Supervised 95+ Employees: 9 Maintenance Crews / 4 Enhancement Crews / 1 Tree Crew

Help to take the company from $1M to $4M in 2 years

Build, train and manage teams – organize team building events

Assist with new business development

Assist sales of monthly maintenance contracts, enhancements, irrigation and tree work

Create photo-shop rendering and presentations for enhancement projects

Monitor and adjust schedules for Maintenance, Enhancement and Tree Crews

Delegate customer work orders to direct support staff

Assist with managing budget and major capital purchases

Assist in organization of payroll, recruiting and terminations

Conduct safety meetings (including new Covid-19 precautions)

Account Manager / Assist Operations Mgr. Park Landscape, Las Vegas April 2017 – June 2018

Landscape Maintenance: Commercial, HOA, Government (City, County, State)

Annual contracts: $5+ Million / Enhancements: $100K - $150K

Managed Government Accounts and Assisted in Operations

Scheduled and Conducted Client walk thrus

Managed, monitored and motivated maintenance and enhancement crews

Increased enhancements and irrigation sales – create photo shop renderings and presentations

Managed inventory of materials, equipment, tools, chemicals and irrigation parts

Assisted with fleet management operations

Conducted training and safety meetings

Recruit new talent

Maintenance Division Manager XL Landscape Development, Las Vegas April 2014 – June 2017

Landscape Maintenance: Commercial, HOA, High Profile Resort

Annual Contracts: $7+ Million / Monthly Enhancements: $250K - $350K / Over 100 Accounts

Supervise 95+ employees / 20 Maintenance Crews / 2 Tree Crews

Oversaw Production and Maintenance, Irrigation Techs, Renovation and Tree Crews

Create, Coordinate, and Manage Schedules for 20 crews and 100+ accounts

Build and motive teams, train and guide field staff quality control and safety

Monitored and installed high end water smart irrigation systems

Customer Service and Client Relations – Attended monthly meeting for High profile Resorts, Commercial and HOA accounts

Ordered and procured competitive pricing for materials

Maintained reports, profitability, quality, retention

Monitor and ensure customer’s needs and requested are communicated effectively and completed

Assisted sales team in selling new maintenance contracts

Manager Integrated Landscape Management, Las Vegas February 2010 – December 2013

Landscape Maintenance and Management: Commercial, Industrial, Retail, and HOA Properties

Directed and scheduled staff of 50 employees – Monitored 75 projects

Assisted in growth from $1 Million to over $5 Million

Customer Service – provided customer satisfaction and confidence. Maintained high retention

Secured competitive pricing with vendors

Developed and maintained field schedules and routes

Negotiated and administered contracts with sale team

Provided training and coordinated daily with field staff

Installed and monitored water smart control systems

Operations Manager D & K Landscape Inc, Las Vegas February 2006 – December 2010

Landscapes maintenance, design build landscape and hardscape services.

Revenue: $4.5 Million

Directed a team of 30 employees and monitored 60 projects

Customer Service – maintain high customer communication and retention

Bridge communication between office and field level staff (Bilingual)

Created and managed field schedules – adjusting to improve efficiencies

Trained and developed staff in quality control and safety

Assisted sales presentations with business development team

EDUCATION LANGUAGES ASSOCIATIONS CERTIFICATIONS PUBLICATIONS PERSONAL SOFTWARE

Ohlone Junior College, Fremont California Horticulture Business Music

University of California, Davis Turf Management, Irrigation Trouble Shooting, Pest and

Disease Identification

Bilingual English Spanish

Southern Nevada Landscape Association Affiliate

Southern Nevada Networking Groups BOMA, IFMA, and AVSAA Affiliate

Irrigation Association, Las Vegas NV – Advanced Irrigation Troubleshooting

Successful Completion of Management Action Plan Program

Water Smart Contractor, Southern Nevada Water Authority

Featured in National Magazine Publication Turf Magazine

Featured on Las Vegas television program Water Ways

Computer / Smartphone/ iPad Literate

Software Applications: MS Office, Sage Mas 90, Timberline (some knowledge), BOSS LM

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