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Customer Service Office

Location:
Ottawa, ON, Canada
Posted:
August 26, 2020

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Resume:

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Samer EL Arayssi

**** ***** ******* ****** - ******

*****.*******@*******.***

Tell: +1-613-***-****

Marital Status: Married, Date of Birth: 23/4/1975

Profile

Samer Arayssi started to work as a letter carrier at LibanPost during the period when Canada Post was appointed in partnership with SNC – Lavalin as a private operator to build, operate and transfer the national postal services as of October 1998 in Lebanon.

Samer continued his career at LibanPost and was promoted to Senior Letter carrier on 2011 until 2020 when the economic and social crisis started in Lebanon.

Samer and his family has decided to move to Canada seeking a better life opportunity. Experience

Senior Postal Agent- Mail Central Team LibanPost (2011 Till 2020) Libanpost Bldg. Airport, Beirut, Lebanon, T 961-*-****** Handled the below duties for Mazeraa Branch – Libanpost:

• Leading Mazeraa branch with 22 employees

• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

• Monitor inventory levels and requisition or purchase supplies as needed.

• Train or instruct employees in job duties or company policies or arrange for training to be provided.

• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

• Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.

• Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.

• Make recommendations to management concerning such issues as staffing decisions or procedural changes.

• Coordinate activities with other supervisory personnel or with other work units or departments.

• Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules

Letter Carrier - LibanPost (October 1998 Till 2011) Handled the below duties for Mazeraa Branch – Libanpost:

• Bundle mail in preparation for delivery or transportation to relay boxes.

• Sort mail for delivery, arranging it in delivery sequence.

• Deliver mail to residences and business establishments along specified routes by walking and/or driving.

• Hold mail for customers who are away from delivery locations

• Leave notices telling patrons where to collect mail that could not be delivered.

• Maintain accurate records of deliveries.

• Meet schedules for the collection and return of mail.

• Return incorrectly addressed mail to senders.

• Return to the post office with mail collected from homes, businesses, and public mailboxes. Education

• 1995-1997 : Completed three years computer programmer Bt3 (technical institute ) Skills

• Skilled in learning new concepts quickly, working under pressure, and communicating ideas clearly and effectively

• Flexible in adapting to different work environments

• experienced in handling warehouse materials. Monitoring goods in and out during college Period

• Skilled waiter in many restaurants during college period Languages

• Arabic: Mother Tongue

• English: Written, Spoken and read

• French: Basics



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