Customer Service Manager

Veronica Jos Bishun

Brampton, On Email: *******@*****.** Cell 647-***-****

Professional Profile

Personable customer service and logistics coordinator with a background in scheduling, planning and health and safety looking for next challenge

Skills and Qualifications

● Enhanced Customer Service Complete Entail liaising (closing the Tap)

● Logistics Coordinator ability to handle diverse situations in a positive and professional manner

● An ability to work with various technology, applications (Created Drivers POD)

● Solving problems and implementing solutions (Created Drivers Route Delivery) thinking outside the box

● Planning and Scheduling/ Health and Safety Certificate (train 50 Employees) Professional Experience

BHJ Canada Inc.

May 2018 – Currently

Logistic Coordinator – H&S Clerk /Customer Service Prepare Cross border/ Local paperwork (Live Loads)

● Prepare Vet Permits, submit and Request permits from CFIA (Phytosanitary)

● Prepare export Documents (Europe, USA)

● Prepare Cof A for customer

● Generate Bol, Pick loads for outbound/inbound

● Inventory track/trace and set up each load

● Generate new orders with PO in Business Vision, Book loads

● Work with Customers to Book new orders, create load Schedule/ forecast Work with Whse. staff/ Shipping to coordinate each load with Carriers and drivers Same Day World Wide (McCain Foods)

Oct 2016 to May 2018 (contract)

Customer Service Client Care Rep/Coordinator Logistics Processing Quotations, log Orders into the system. Book delivery as per routes

● Prepare Drives Manifest for out bound deliveries, Scan Bol and send to billing

● Processing all dispatch documentation to the Warehouse.

● Liaise and communicate with 3PL customers regarding delivery enquiries

● Answering incoming / out bound calls confirming deliveries.

● Process POD in AS 400

● Assist with PU/ Dock Checks/ Returns/ Drivers Training

● Coach Drivers on new Procedures. Closing the Gap with customers

● Other reasonable duties as required from time to time (Help Supervisor with Reports) OK TIRE CORP. Sept 2015 –Oct 2016

Logistic Coordinator

● Print out Order in Co-star Coordinate whse. pickers with Daily Picks

● Answer customer service call, Emails and Walk In.

● Print Drivers manifest

● Coordinate and process Deliveries, loads and transfers.

● Monitor all shipments For Shortages and Back Orders Adjust Inventory Shortage, and Help with Quarterly Inventory

● Supervise Pickers. Check Back Orders and Stock, Adjust Inventory Daily

● Ensuring orders are shipped out by selected carriers.

● Prepare paperwork for shipping

● Coordinating orders with whse, ensuring orders are picked and packed and shipped out as per customers request and coordinate with Carriers, Book Shipment delivers Appointments All Hour Signs Jan 2014 – June 2015 (temp contract) Health and Safety Rep/Logistics Coordinator, Customer Service

● Prepare H & S Work Instructions, Hire and Train new Employees.

● Work with WSIB on employee mandate

● Enter Orders, Answer customer enquiries, Prepare work order, Change Control on Costing,

● Coordinate Flow of incoming loads. Prepare Invoices, Manifest and BOL

● Schedule and Plan Logistics Shipments, Interact with customers and Buyers Artex Environmental Corp. June 2011 – Sept 2013

Logistics Coordinator/Health and Safety Associate

● Managing receiving, warehousing and distribution operations by initiating, coordinating and enforcing operational policies

● and procedures. Implemented Outbound and Inbound Schedule

● Facilitate transportation system on domestic and international.

● Negotiate transportation rates.

● Answer calls from customer, problem solving, process orders.

● Responsible for overseeing documents for export/import process. Hazardous Material Disposal.

● Forecasting and Budgeting for Supplies, Health and Safety, MHE maintenance Fork Lift repairs. Collaborate inter-departments logistics to business systems or processes, such as customer sales, order management, accounting and shipping.

● Provide direction to a team of supervisors across all shift rotations including Material Handlers and Administrators in each of the specific Logistics areas. Purchasing flow of raw materials

● Manage and Implemented monthly Inventory Cycle Count for Quarterly and Yearly SPECIFIC ACCOUNTABILITIES: HEALTH AND SAFETY Manager Certified JOHSC Level 1, Level11 by WSIB Schneider Electric Canada (Oracle, SAP) Oct 2008 to Sept 2010 Planner/Scheduler/Purchaser-Order Management –

Shop Package releases from Engineering:

● Staging - work with warehouse, construction supervisors, project managers and engineers to safely stage materials/kits for manufacturing.

Customer Service:

● Answer to customer calls, on orders, ensuring calls are returned, coordinate with Quotation on Changes (Project Coordinator)

● Prepare master capital/ engineering schedule outlining project timelines and milestones in relation to CPM (capital process management) and MOC (management of change). Prepare integrated Engineer schedules with contractors and Production. Determine critical path for outages and turnarounds. Maintain timely updating of the master schedule. Provide updates and solutions to potential schedule problems.

● Created and Compile and release ETO shop packages to Assembly Dept. Process orders and work with multiple systems through Q2C, AMAPs, Ace, SAP, and Quotation with large amount of data.

Forecast and Change Order Complete

● Contract review on incoming orders, Work with CATS to resolve issues.

● Oversee the successful execution of projects. Until completion, Operational Planning and Forecasting- Development of short and long term forecasts (baseline, event and new product). Purchasing/Engineering

● Order entry for parts availability to meet production needs.

● Interface and liaise with internal and external suppliers for material orders.

● Organize and initiate production/Kick off meeting with Customer Business Mgrs, Customers, Category Sales Planning, Customer Service, Demand Planning, Purchasing, Quotation, etc.)

● Own the overall schedule monthly progress update, forecast, critical path, and trend analysis Production Management

● Manage the planning, delivery, scheduling and maintenance Apotex Pharmaceutical Scheduling/Planning – QA Admin 1996 -2002 Education

Education Grade 12 / Legal Secretary Certificate. Management Course Outlook, Word Advance, Excel, Power Point, Access, SAP 4.6 Production, Quality Assurance Training, AMAPS, Q2C, ACE, Health and Safety Manager Certificate, First Aid Courses, Life Insurance License, AS 400 Data Base, Access, Oracle, EQuote, Co-star Supplemental Courses: CSR course. Office Administration course. WHIMS courses, Good Documentation Practices. Standard Operating Practice. Health and Safety Trainer Certificate. Adobe, Acrobat, Supply Chain, Whims train the trainer. JOHSC Manager Certificate, Dangerous Goods Certificate.

Job

Company

Rating

Salary

Location

Benefits

JOB POSTING #860751

Position: Customer Service Representative

Department: Altum Health

Site: Brampton/Oakville

Reports to: Site Manager

Hours: 37.5 per week

Status: Temporary Full-time

Altum Health is seeking a Customer Service Representative (CSR) to join our amazing team of clinicians and administrative professionals!

The principal responsibilities include: performing exemplary and timely statistical and data collection/entry/reporting activities; performing administrative activities. In addition, demonstrated ability to provide exemplary and timely client and customer service to our patients, customers, staff, and consultants; effectively and efficiently managing referrals; scheduling, booking and confirming clients as required, optimizing daily operations, participating in quality assurance and improvement activities, The Brampton and Oakville sites are a high volume facility and the successful candidate must be someone who:

• Communicates professionally and effectively

• Demonstrates exemplary interpersonal skills; respectful, listens and is empathetic

• Acts professionally and exercises good judgement

• Demonstrates exceptional organizational, time management and multi-tasking skills

• Has incredible attention to detail

• Adapts to a changing environment and is able to maintain effective work flow in times of pressure and multiple demands

• Produces high quality accurate work and is dependable

• Understands/anticipates needs or problems and resolves them efficiently and effectively

• Has amazing follow through to ensure that the client, customer and staff expectations are exceeded

• Understands when to escalate

Contact this candidate