Customer Care Assistant

EJERENWA JULIET, IFUNANYA.

#***** ****** ****** **, **** Tx 77494. Mobile Number: 346- 332- 9865.

E-mail address: *********@*****.***

OBJECTIVE:

To develop professional career with a dynamic organization, where there is demand for excellence, proactive planning, hard work, honesty, integrity and recognition of result-oriented performance.

EDUCATION & QUALIFICATION:

University of Port Harcourt, Rivers State. (2006- 2011)

B. Tech, Biomedical Technology CPA: 3.7

PROFESSIONAL EXPERIENCE:

Golden Haven Group Home Richmond Tx

(July 2020- Date)

Designation– Administrator

Job Description:

Oversee activities, budgets and schedules for a home

Ensure all residents are properly managed and cared for

Implementing programs and services for residents

Management responsibilities include hiring, training, scheduling and supervising the group home staff

Clean & Cleaners Services Katy Tx

(March 2019 – Date)

Designation– Customer service specialty

Job Description:

Attention to details/information concerning customers and company

Improving customers experience

Handle calls daily/correspondence with duties including signing up new customers, entry and retrieving customers data.

Positive Attitude

Taking and tracking of customers orders and ensuring quality delivery.

Projecting tactical means to retaining customers

Complaint resolution

Remain courteous and calm at all times, even during moments of intense customer displeasure

Conduct on the job trainings for new employees on how to enter customer data and organizing customer interaction log.

Geetup Energy Resources Limited Port Harcourt Nigeria

(April 2013 – February 2019)

Designation – Administrative Assistant

Job Description:

Performed general office duties and administrative tasks.

Follow up correspondences

Scheduled client appointments and maintained up-to-date confidential client file

Documentation of files/keep records of minutes of meeting

Assistance in generating relevant company manuals /documentations

Preparation and rendition of monthly reports

Handling queries and enquires.

Monitor and track invoices as at when due.

Monitors equipment inspection and issues supporting documents (Job completion form, certificate of inspection).

Client’s management.

International SOS (Service Medical International Ltd) Port Harcourt Nigeria

(May 2012) – MedicalLaboratory Unit

Designation – Laboratory Services (Locum Lab Scientist)

Job Description:

Routine lab test: FBC (using the QBC AUTO READ), Rapid test( urinalysis, RDT malaria test, Hep test strips, PT test etc. chemistry test (Liver function test, Metabolic and Renal test- the use of Reflotron Machine)

Gas test – the use of I – stat machine

D-dimer test, Crp test(c-reactive protein) etc- with the use of Nycocard reader machine

Result/data filing & tracking on computer system

OCH coordination, MCCP, D&A, Quantiferon Gold (TB)

Daily checks, updates and calibration of laboratory equipments

Daily temperature checks on the laboratory fridge

Stock control of lab consumables

Monthly laboratory tests reports.

Keedak Nig Ltd Port Harcourt Nigeria

(February 2011- November 2011) – Industrial Trainee

Designation – HSE Assistant

Job Description:

Take a leading role on site in implementing safety rules to project team and contractors to ascertain zero error (goal zero)

Giving feed back to leaders on safety behaviors and offer counseling where necessary.

Reviewing and updating HSE documents to ensure their consistency with current HSE standards and processes.

Conducting HSE awareness campaigns in form of safety talk for new joiners

Carry out premobilization, inductions and general communication on safety.

Issue of PTW (permit to work).

Carry out emergency drills.

Preparation and rendition of HSE reports/meetings

Dresser Rand Oil Services Port Harcourt Nigeria

(March 2002-August 2005)

Designation – Administrator

Job Description:

Administrative support to the team.

Kept records of office files and mails.

Timely preparation and rendition of performance report to management.

Office Management.

Timely preparation of Monthly reports.

Cejeson Nig. Enterprises Lagos Nigeria

(October 2000-september 2001)

Designation–Admin & Marketing Coordinator

Job Description:

Supervisor, general admin affairs

Relationship Management

Creative Marketing

Accumulation of new business strategy.

Regular visitation of existing clients.

Customer care

Documentation of files/weekly reports.

PROFESSIONAL TRAINING:

Project Management & Primavera.

Occupational Health and Safety Management (OSHA Management)

Modules includes: Introduction to OSHA management, Ergonomics,

Fall protection, Energy control program (Lockout & tag out (LOTO),

PPE, Electrical safety basics, Hazard communication, Emergency action plan

Stress & time management

Teamwork & people management

Advanced Diploma in Data Management/Information Technology (2007)

COMPUTER SOFTWARE PROFICIENCY:

Microsoft Office (Word & Excel).

PowerPoint.

Corel Draw.

Publisher.

Acrobat Reader.

Microsoft Photo Editor (Scanning/Imaging).

Electronic Mail.

CERTIFICATIONS:

(July 2016) Project Management & Primavera

(April 2015) Occupational Health and Safety Management (OSHA)

(2012) Certification, Nigeria Institute of Science Lab

ATTITUDE AND SKILLS:

Strong Inter-personal Skill

Ability to work in a multi-disciplinary firm.

Versed in use of computer packages.

Ability to work under pressure.

Strong self-orientation.

Reliable and credible.

Good communication skills

Flexibility & Adaptability

INTEREST AND ACTIVITIES

Reading inspirational books.

Travelling

Dancing

REFERENCES:

Available on request.

Contact this candidate