Food Safety Customer Service

OBJECTIVE

Dedicated professional with a bachelor's degree searching for a new career path that is challenging and utilizes comprehensive communication, customer service, problem solving, and my leadership skill set.

WORK EXPERIENCE

Sage Hospitality-Curtis Hotel August 2015- May 2020

Banquet Manager July 2018 – May 2020

Worked directly with the sales and catering team to ensure all event details were correct

Scheduled and managed staff needed for events

Inputted and approved invoices for the banquet department

Inputted, approved, and submitted payroll

Greeted and met with clients throughout the day to make sure everything was up to their expectation

Actively participated in ongoing customer service programs to build sales

Banquet Captain August 2015 – July 2018

Coordinated wedding receptions and banquets

Directed selected staff throughout the entirety of the event

Promoted a positive atmosphere and executed exceptional food and service

Managed and provided oversight at events as small as 20 and as large as 300

Ensured client's logistical requests and needs were met as outlined on Banquet Event Orders

Directed and assisted in venue restoration that included dismantling and removal of equipment and supplies

Ensured staffing needs were met when managing multiple events simultaneously and consecutively

Embassy Suites Hotel and Conference Center September 2012- August 2015

Banquet Captain February 2015- August 2015

Responsible for making sure all staff is accounted for at the beginning of each shift.

Work alongside catering staff and clients to ensure that the event goes as planned.

Consult with sales and catering staff to specify event details.

Lead serving team in mealtime service, including start time and concluding time

Attend and participate in weekly Banquet Event Order meetings (BEO).

Responsible for finishing and submitting banquet checks and accounting recap at the end of each day.

Lead Banquet Server September 2012- February 2015

Responsible for setting and maintaining banquet room per customer specifications for up 1200 guests.

Dedicated to exceptional guest service and respond to requests in a friendly and courteous manner.

Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.

TIPS and food safety certified.

Multi-functional in all areas of banquet service.

2013 Employee of the Month of July

EDUCATION

Bachelor of Science, Colorado State University (CSU) Fort Collins, CO May 2012

Hospitality Management

Minor: Business Administration

SKILLS

A high-energy, enthusiastic and dependable individual who excels in challenging and competitive environments

Positive and confident personality blended with a strong work ethic and careful attention to detail.

Recognized for powerful communication skills while being able to coordinate multiple projects, along with shifting to cover a multitude of positions as needed.

Readily accept new challenges, facing them in a capable and professional manner.

Ability to thrive under pressure.

Exceptional dependability and willingness to work a flexible work schedule

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