GARY LEDWELL

**** ****** ***

Email: adfltf@r.postjobfree.com

Nottingham, Maryland 21236

443-***-****

OBJECTIVE:

To continue a career as a Project Manager in a senior role using my experience, skills and knowledge acquired over the past 15 years in the audio, visual and construction industry. Customer satisfaction and exceptional business results are my highest priority.

WORK EXPERIENCE:

02/19/18 – 03/20/2020 Creative Realities

A digital signage AV integrator CO

13100 Magisterial Drive, Ste 100

Louisville, KY 40223

502-***-****

Postion: AV Project Manager

Reference : Mike Trzinski 727-***-****

Creative Realities is a world leading digital signage/ audio video integration company servicing clients across the country in High end retail, sports arenas, airports and any commercial space.

Worked remotely from home office managing commercial AV projects around the country for a variety of high-end retail clients.

Ordered and maintained project inventory then worked with warehouse manager for shipping to project sites.

Verified bill of materials against client proposals and the SOW, worked with engineering to rectify mistakes and redlined drawings.

Vetted subcontractors to hire for complex installations.

Maintained Project schedules to meet client milestones while controlling cost within the project budget.

Worked with engineering to design complex Crestron systems that had multiple layers of programming.

Traveled when needed to project job sites and client meetings to retain rapport and keep pace with project schedules, supervised installations.

Managed large-scale projects from inception to close out.

Created project close out documentation to turn projects over to client to receive project sign off.

Multi- task multiple projects at one time daily, typically 30-40 projects worth 2M

Ability to succeed in a fast-passed worked place with little direction.

Facilitated project stake holder conference calls

Ability to read and interpret construction and AV CAD drawings

Excellent written and verbal communicator.

Defined and implemented SOW to adhere to compliance and processed change orders as needed.

Quick problem solver under pressure to meet project deadlines.

Ability to stay calm in high pressure settings in order to keep team members focused on the project deliverables.

07/20/15 to 02/16/18 Gable

A Visual Solutions Company

7440 Fort Smallwood Rd

Baltimore, MD, 21226

410-***-****

Position: AV Project Manager

Reference: Available Apon Request

Gable is a world leading visual solutions company designing and manufacturing static and LED visual solutions to some of the country’s largest clients.

Directly managed Gable’s larger scale AV and digital projects

Trained, coached and managed the daily operations on all AV projects and gave direction and insight to other project managers to understand installation of our AV and Digital Projects

Travel around the country managing complex AV and digital display installations from beginning to completion.

Served as the main point of contact between clients, general contractors, subcontractors and vendors.

Served as the subject matter expert on the design of all AV/ Digital systems.

Expert on low voltage wiring, fiber infrastructure wiring systems and NEC codes.

Drew up concept drawings using blue beam to help design team to understand wiring designs on job sites.

Facilitated new training for our AV techs and project managers

Have had hands on experience on some of the largest LED display installs in the country. (Ervine Spectrum Center) (Galleria of Dallas) (Agua Caliente) to name a few

Designed and implemented many different processes within the AV/Digital department.

Managed projects and Qualified contractors, for the biding and awarding of contracts and the termination if needed.

Professional at building client rapport and delivering client satisfaction

Designed, Defined and created project schedules to control the 3 constraints, scope, schedule, and budget.

Excellent time management skills to control the schedule when working with other trades on job sites.

Familiar with the obstacles faced on large scale construction projects when having to work with multiple trades to complete the work on time and within budget.

10/1/2011 – 03/01/2015 TecHDemand LLC

8303 Pulaski Highway, Suite B

Rosedale, Maryland 21237

Position: AV Project Manager

Reference: Greg Ledwell – President

TecHDemand LLC is a full service audio, video, data and security company serving residential and commercial clients to complete satisfaction.

Directly manage commercial A/V and security projects throughout Maryland, Virginia, Delaware and the District of Columbia

Serve as the main point of contact between field supervisors, general contractors, vendors and Clients.

Design multi-level projects, implementing, scheduling, invoicing and measure the progress to meet project deadlines

Research and define job descriptions to fill department resource needs. Train and integrate new hires.

Create work plans and delegate tasks to field supervisors

Establish goals and expectations for project teams and supervise team leaders to ensure accountability

Monitor project progress against timelines, milestones and budget, revising as necessary

Ordered, maintained Inventory of products for staging and delivery to clients.

Manage supplies and materials used daily by technicians to stay within budget

Managed revolving accounts to ensure invoicing and payments conform to established net terms

Responsible for billing, invoicing, employee timecards and materials for each project to ensure all costs were billed to the correct project

Directly managed a $2,000,000 Verizon contract, serving as the main point of contact between Verizon project managers, general contractors and field leadership.

Continually researching changes in the market toward growing the company’s business

Responsible for overseeing new clients and following up with existing to bring new business and close sales.

Traveled to client’s location to bring insight on new product and services that we offer.

Designed, Engineered and submitted proposals to clients to close sales.

Have a strong relationship with our vendors, clients and business partners.

Been part of Mid Atlantic Business networking group for over 3 years.

12/2007 to 10/2011 Best Buy District Office

Baltimore, Maryland

Position: AV Entertainment Consultant

Reference: (Anthony Roselle 443-***-****)

Supervised a team of 7 home entertainment advisors

Evaluated team job performance

Established work schedules and action plans

Monitored overall sales results

Trained home theater specialists for 12 store locations on proper installation of A/V products

Managed high-profile commercial and residential projects, serving as main consultant and designer for the Best Buy for Business Program

Conducted site walks and designed commercial A/V systems for the business Client.

Served as the main point of contact for commercial projects from inception to completion

Delivered over $1,000,000 in top-line revenue in FY 2009,2010,2011

Provided sales techniques training for 144 employees throughout 12 best buy locations.

Traveled to client’s locations and designed and sold products and services to Clients

Responsible for overseeing each sale to complete satisfaction from beginning to end.

4/2007 to 12/2007 Best Buy

Owings Mills, Maryland

Position: Magnolia Home Theater Supervisor

Reference: (Allen EsGraw)

Supervised a team of 25 sales associates in the Magnolia Hi end audio/video department.

Held regular one-on-one meetings with associates to encourage personal development, accountability and superior job performance

Conducted weekly training sessions to develop sales techniques

Validated staging of customer product to ensure complete satisfaction

Established employee work schedules and productivity expectations

Conducted employee performance reviews

Responsible for overall department operations, look and feel, functionality etc…

Was the facilitator and speaker at each employee meeting and training.

8/2006 to 4/2007 Best Buy District Office

Laurel, Maryland

Position: District Magnolia Home Theater Administrator

Reference: (Nathan Evans 704-***-****)

Trained over 130 assistant managers and more than 300 Magnolia Home Theater Specialists on Best Buy’s complex scheduling system, to reduce shrink and customer disappointments.

Supervised a team of 55 Magnolia Home Theater Specialists

Established installer schedules to ensure maximum productivity

Constantly analyzed ways to maximize customer satisfaction

Traveled regularly to other Best Buy locations to provide training for scheduling and billing systems.

Managed problems in 24 stores with store managers on the installers days out report to schedule installations.

Prepared and distributed weekly reports to store and district Management

Addressed areas of opportunity and held accountability to store management.

Set clear expectations to store management on store shrink report, staging of customer product and installation schedules of best buy customer contact manager system.

Set weekly goals and contests for 24 stores and awarded winners on a weekly basis.

9/2005 to 8/2006 Best Buy

Rosedale, Maryland

Position: Geek Squad Install Lead

Reference: (Brad Klimovitz, No Longer with company)

Directed the installation of A/V equipment for residential and commercial customers

Trained associates on proper installation techniques, sales techniques and computer billing systems

Managed product inventory levels

Maintained responsibility for company vehicles, including supplies, materials and maintenance

Constantly analyzed ways to maximize customer satisfaction and build strong relationships

Installed A/V product in Businesses and customer homes

Came to work every day with a positive attitude ready to get the job done.

8/2004 to 8/2006

Modern Equipment Rental Company

Rosedale MD 21237

Position Service Manager

Reference Quiten Close No Longer with company

Managed and overseen the day to day operations of the service department

Conducted reviews and one on one’s for employee performance and accountability

Managed P&L and continued to seek opportunities for improvement for overhead in the service department

Conducted weekly safety meetings with staff and branch employees

Responsible for fleet maintenance of all rental equipment and service records.

Teached coached and trained mechanic’s on diagnosing, reading electrical and hydraulic scymactics

Reviewed and signed off on employee time cards

Estimated customer repairs, scheduled work and invoiced all customer billing

Responsible for equipment yard, linement of equipment, fuel, neatlyness etc.…

EDUCATION:

Hunt Valley CCBC April 2015 – August 2015 PMP Certificate 40-hour class PMI Institute

MS Project Class April -August 2015

Financial Literacy Class April – August 2015

Crestron small conference room certification Dec 2015

Perry Hall High School, Graduated 1991

Eastern VoTechnical High School 1990 Carpentry,Plumbing,Electrical,Welding.

Orlando FL Info Comm 2019

Orlando FL Info Comm 2017

Las Vegas Info Comm., 2012

Key Digital Training, certificate 2008

Universal Remote Training, Certificate 2008

Magnolia Vendor Training, 2007

Sumiko Art of the Demo Training, and certificate 2006

Genie Ariel Lift Service Training, 2004

Snap On New Dealer Sales Training, 2003

John Deere Articulated Dump Truck Training school 2002

JLG Ariel Fork Lift Training school Certified 2000

Lull Ariel Fork Lift Training 1999

Diversity and Customer Service Training 1998

JLG Ariel Lift Training Certified 1998

HARDWARE/SOFTWARE:

Microsoft Office, Word, Outlook, Intuit, QuickBooks, Excel Power Point, MS Project

References

Howard Phelps CEO Carroll Independent Fuel Company 443-***-****)

Alex Beelke Project Director 317-***-****)

Terri Foxwell OPI Bar and Grill 410-***-**** )

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