Front Office Project Coordinator

SRIVIDHYA .P

Mobile: +91-994******* Email:************@*****.***

Career Objectve:

To work in a quality driven technical environment, which will best suit my Knowledge & Skills and

that will allow me to use my skills and experience for Personal and Professional growth.

Career Profile:

2 years of experience as Front office executive in Educational Institution.

13 + years experience in non voice backend support and Team co –coordinator with resource handling with effective project delivery.

Work Expérience :

Company : Vel Tech University

Duration : Dec 2018 to till now

Désignation : Admission Staff

Job Responsibilities:

Interacting with Parents and Students regarding courses and explaining the fees structure and Institution regulations.

Updating and Maintaining the Student's Database for anytime retrieval.

Maintaining Institution official records and coordinating with HR personal for dispatch.

Providing telecall service for instant Queries from parents/students.

Frequent follow-ups to meet the Admission targets.

Handling bills and vouchers and updating the current pending status

Work Expérience :

Company : HTC Global services

Client : US &UK Project

Duration : 4Th sep 2006 to 13 Dec2018

Désignation : Team Leader

Job Responsibilities:

Team Coordination and effective utilization of Resource.

Checking Job inventory from client via WFMS and allocating to respective resource for handling

Handling escalations and resolving bugs, assisting the resource for effective delivery.

Periodic checking of applications and co-ordination with technical team for resolution.

Checking hourly productivity and sending reports with run rate of every individual.

Taking call with client regarding issues faced on project delivery on daily basis.

Communicating with client periodically and assisting with project needs.

Improving the quality of resource by periodic meeting and assisting them for effective delivery.

Monitoring timely check-in and time out to enhance the performance.

Productivity and quality outputs to clients on daily basis.

Frequent monitoring the quality of job and co-ordinating with quality control for better outputs.

Identifying the effective resource and help them to improve their skills based on project requirement.

Performed as project coordinator in their absence and performed effectively based on project requirement.

Top Projects Performed :

1.News Paper Materais

Profile : Data Conversion Analyst

2.Manuscript Materials :

Profile :Shipment loop activity(Debugging the errors)

3.Ebooks :

Profile :TAT management

4.Ancestry

Profile : Records Compling and Report Management

Personal details :

Date of Birth : 27.05.1980

Spouse Name : Mr. R.S.Prabhu

Nationality : Indian

Marital Status : Married

Educational Qualification : B.Sc (Computer Science)

Languages Known : English, Tamil, Kannada

Permanent Address : No-4 Kanngi Street,

Opp Ragavendra Temple

Ankaputhur.

Chennai-70

Declaration :

I hereby declare that the information and facts furnished by me above are true and correct to the best of my knowledge and belief.

Place : Chennai (Srividhya.P)

Date :

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