travel consultant

NACHAPPA C APPAIAH

Karnataka

India -*** ***

Email : *****.*********@*****.***

Honors and Rewards :

• Expedia Air academy certificate 2016 for completing Gds program.

• Customer appreciation email due to excellent quality Customer service .

Job Summary :

•More than 3 years of Diverse experience in Hospitality and tourism . Perfect combination of Guest service associate and Travel Adviser / travel consultant .

Key Roles and Responsibilities :

•As a Guest service associate enquiring client requirements and engage in roles based on hospitality service support . Clients first point of contact, introducing Companies Brand Name, property, features, amenities do’s and don’ts.

Allotting room according to the fair type and checking the room status before check inn.

General reception duties including answering and routing telephone calls to dedicated department.

Coordinating in organizing events according client requirements.

Maintaining guest portfolio, including finalizing bills by verifying the daily expenses.

Key Roles and Responsibilities:

•As a Travel adviser or a travel consultant dealing with Gds support for various airlines, hotels, excursion and car rental. Customer engagement in Booking, amending, cancellation and refunds . Designing travel packages and tailoring client requirements, acting as a bridge between customer and the products. Promoting or marketing company brand and holiday packages online by send quick links where clients can directly log on to the company web portal by just one click.

Performing live chat with the clients - enquires

Advising clients about the market condition and future market analysis on every enquiry and try to convert the enquiry call to a sale.

Skills :

• Excellent communication and interpersonal skills blended with service oriented and sales oriented objectives. Outstanding experience in bridging connection between client and third party relationship. Excellent customer handling skills .

• Coordinating and multitasking job duties in busy environment.

•Ability to work under pressure and very responsible in taking up projects and delivering it on time.

•Attended 3 month long training in travel consulting program with Expedia.

•Strong attention to Details and problem solving skills .

•Generating weekly report for team with regards to the performance and targets .

Professional Experiences :

• The Tamara Coorg : 5 star Property in south India hidden and spread over 80.09 hectare surrounded with coffee plantation .

DoJ : May 2015

DoL : Feb 2016

• 24/7 customer pvt ltd. Expedia air program . One of the leading travel consultant for UK, IE, DE and SZ.

DoJ : Apr 2016

DoL : Oct2017

Education :

Graduation in bachelors of commerce with aggregate 70% : Monard University Delhi India : Doj : 2012 Dol : 2015.

Pre University College / +2 [SJRC COLLAGE] Bangalore University . Doj : 2005 Dol : 2007

State Secondary school / 10th class : Dol :2005

Objective : strive towards success by contributing my time and

effort either as an individual or as a team to benefit myself and

for the benefit of the organization.

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