Hospitality, Customer Service, Sales
Resume:
KRISTINE R. NAVARRO
OBJECTIVE
tin.navarro***@
gmail.com
To perform the suitable position of in a challenging environment and utilizing exceptional computer skills and knowledge of functional area. Customer driven and highly proactive, with more than five years of combined experience in Food and Beverage, to maximize my industry knowledge and skills and deliver an excellent guest experience and support the company’s management.
Union Bank Bldg.
Najda Street,
Abu Dhabi, U.A.E.
SKILLS
EXPERIENCE
Salesmanship
Customer Service
Problem Solving
Adaptability
Strong Memory
Communicates well in English
HOSTESS / ADMIN
Arjaan Capital Centre by Rotana, Abu Dhabi, U.A.E. August 1, 2018 – December 20, 2019
Offer consistently professional, friendly, warm and engaging service.
Welcome guests to the assigned outlet, receive and conduct guests to tables, ensure that they are attended to and be available for them at all times as a point of contact
Extend persona l service and attention to all guests, with particular emphasis to Club Rotana and VIP Guests.
Maintain an up to date knowledge of the hotel and local services and supply information and respond to guest queries.
Deal promptly, efficiently and pleasantly with any queries.
Establish promote and maintain good public relations and enhances sales for the hotel at every opportunity.
Admin support activities for the F&B Manager, inclusive of highly confidential and sensitive matters to ensure smooth operation.
Compose and prepare all admin and outlet logbooks and buffet nametags
Establish and maintain various filling / colleague records / guests database of business contacts, trace pending items and follow up as appropriate
Handling Banquet operation whenever Manager’s on leave EDUCATION
ASSOCIATE IN
INFORMATION
TECHNOLOGY
City College of Calamba
Laguna, Philippines
June 2008 to April 2010
HIGHSCHOOL
Laguna College of Business
and Arts
Laguna, Philippines
June 2004 to March 2008
WAITRESS
Centro Capital Centre by Rotana Hotel, Abu Dhabi, U.A.E. December 26, 2016 – July 31, 2018
Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel.
Greet and seat customers and serve them in a professional, discreet and personalized way.
Develop in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests.
Consistently monitor quality of food & beverage being served
Ensure minimum wastage, breakage and spoilage
KRISTINE R. NAVARRO
SEMINARS
Essential Food and Safety
Training
RMK, Abu Dhabi
January 2015
SERVICE CREW
Emirates Fast Food LLC, Abu Dhabi, U.A.E.
September 2014 – November 2016
Receive orders and present as requested.
Process bill and issue receipts to customers.
Maintain good customer relationship and deliver excellent service.
Handle customer complaints and queries.
Ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations
SECRETARY / DENTAL ASSISTANT
Holy Angel Dental Clinic, Laguna, Philippines
May 2014 - August 2014
Prepare treatment room for patient by following prescribed procedures and protocols.
Assist the Dentists in procedures / health care tasks when necessary.
Document dental care services by charting in patient records.
Keep the treatment room at all times in hygienic conditions for ood infection control.
SERVICE CREW
Jollibee Food Corporation, Laguna, Philippines
March 2008- August 2008
Provide fast service delivery; greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude.
Ensure customer satisfaction by providing quality products and services that meet customer requirements.
Keep the workstation consistently maintained and cleaned to sanitation standards.
QA ENCODER
Testech Inc., Laguna, Philippines
May 2010 – February 2014
Encode all data accurately and efficiently that needs organizing and recording.
Confirm that entered data accurately aligns with original documentation.
Organize and maintain original paper evidence.
Assure files are properly prepared and saved to backup drives. tin.navarro123@
gmail.com
Union Bank Bldg.
Najda Street,
Abu Dhabi, U.A.E.
AWARDS
Actively use up selling techniques to exceed guest expectations and increase revenue
Practice good customer relations and attend to customer complaints / queries satisfactorily.
Maintain hygiene and cleanliness standards in the outlet and upkeep of all service equipment
Rotana LIFE Card
14 July 2019
Long Term - Secured 5
signed contracts with 12k
revenue in Banquets during
the vacation of the Events
Manager
11 November 2017
Friendly – Support Marketing
Department to get more
votes on What’s On Abu
Dhabi
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