Customer Service Designer
Resume:
: ************@*****.***
Almas Anwar
Career Objective:
To obtain a learning position in the organization, where I can use my effective experience and leadership skills to contribute to the growth & profit with my team members. Professional Abridgement:
Over 8+ year of extensive and fruitful experience in Customer Service, Technical Support, Garment Designing, Pattern Making, Cutting and Merchandising. Actively involved in various soft skills and process training programs. Apart from that as being a part of Fashion Industry, I was involved in conceptual development of clothing line, according to the global trends and themes. Gained knowledge of various crafts like hand and machine embroidery, different cloths dyeing techniques. Proficient in sketching, coloring, mock-ups and embellishment layout. An advance user of CAD-CAM. (Specialization – Smart Casuals, Formals, Wedding Gowns & Abayas)
Working with “& Other Stories“(Alshaya Group)
Since July 2018 till date
Job Profile: Sales Associate
Job Responsibilities:
1. Directing customers by escorting them to racks and counters, while informing them about the stuffs available in our store.
2. Helping them in styling there looks and educating customers on current fashions, styles and trends. 3. Providing knowledge of fabrics and materials to customers by offering ideas on the selection of clothing and accessories.
4. Assisting customer in selecting the type of shoe needed, the size needed, and the comfort of the shoes, encouraging customers to try different shoe styles and models. 5. Styling mannequin designs, stocking and replenishing when necessary, also assisting visual merchandising team for the display in store.
6. Participating in sales training and programs to enhance sales skills and techniques 7. Generating and maintaining sales record on a daily, weekly, monthly. 8. Keeping clientele informed by notifying them displayed sales and promotional offers. 9. Handling Till for processing financial transactions including sales, custom orders, returns and exchanges. 10. Ensuring to generate an atmosphere of hospitality and flexibility with the customers. 11. Keeping the apparel section looking neat and organized by folding and hanging up clothing. Additional Responsibilities: Assistant Visual Merchandiser Job Responsibilities:
1. Creating appealing and eye-catching visual displays that lead the customer through the entire store as per the brand guideline & standards.
2. Display Bags, Ready to Wear, Accessories, Lingerie and Cosmetics as per the Visual Merchandising standards.
3. Creating perfect room for styling customers.
4. Arranging the items on the rail in a way so that customer will get a glimpse of a complete outfit. 5. Making sure that the entire stock is on display be it old or new. 6. Providing suggestion on defining, designing and implementing a creative visual merchandising strategy. 7. Come up with, revise and present design ideas with assistant merchandisers 8. Acting in alignment to the organization’s culture, products, image and target market 9. Seeking feedback from colleagues and customers on the visual impact of displays and implementing changes.
10. Changing displays to promote new product launches and reflect festivity or seasonal themes, lifestyle, demographics and new designing trends.
11. Initiating the display and design plans on the soft as well as hard copies before the execution for approval from higher management.
Received five times employee on the month award within 2 years. Worked with EXL
Since April 2016 till Feb 2017
Job Profile: Engineer Help Desk
Job Responsibilities:
1. Answering incoming calls regarding billing issues, product related problems, service questions and general client concerns.
2. Recommending potential products or services to management by collecting customer information and analyzing customer needs.
3. Prepares product or service reports by collecting and analyzing customer information. 4. Contributes to team effort by accomplishing related results as needed. 5. Update customer information in the customer service database during and after each call. 6. Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
7. Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
8. Handling changes in policies or renewals and communicating to clients as instructed by the management. 9. Converting irate customers into potential clients after providing complete solution. 10. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
11. Keeping records of customer interactions, transactions, comments and complaints while sending email to Customers of the call summary.
12. Assisting them with placement of orders, refunds, or exchanges and ensuring complete resolution before call closing.
Worked with Convergys
Since September 2015 till March 2016
Job Profile: Customer Service Representative
Job Responsibilities:
1. Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and following up to ensure resolution.
2. Identifying and assessing customers’ needs to achieve satisfaction. 3. Building sustainable relationships and trust with customer through open and interactive communication. 4. Providing accurate, valid and complete information by using the right methods/tools. 5. Updating customer information in the customer service database during and after each call 6. Answering questions about warranties or terms of sale by acting as the company gatekeeper. 7. Suggesting solutions when a product malfunctions and handling product cancellations or refunds. 8. Informing customer about new deals and promotions. 9. Utilizing computer technology to handle high call volumes. 10. Preparing PPTS on weekly contests for team.
11. Preparing team performance report for review in weekly meetings. 12. Conducting huddles before and after shift for any updates or call experiences of the team. Worked with Bushra Zamir (Freelance Fashion and Textile Designer) Since June 2014 till August 2015
Job Profile: Assistant Fashion Designer
Job Responsibilities:
1. Making sketches of proposed designs to the Designer. Assisting in making design decisions by proposing changes or alterations.
2. Designing and pattern making of wedding gowns.
3. Solely handing Wedding Trousseau assembling, styling and accessorizing bride. 4. Providing both creative and practical support to the designers by pooling ideas and handling production work. Discuss client’s design needs with head designer to obtain input. 5. Assisting in creating mood and trend boards for reference purposes. Handling draping and pattern making activities.
6. Performing extensive market trend research to understand competitive opportunities. 7. Collaborating with vendors and suppliers for material procurement and make sure that samples are received on time.
8. Providing support by assisting in photo-shoots and fashion or ramp shows. 9. Using technology to develop electronic prototypes of designs to show clients what the end product will look like.
10. Creating client records and contact existing clients when new designs or materials are available. 11. Creating and keeping up to date records of design line presentation boards. 12. Inspecting fabric and end design to look for possible tears and report discrepancies to designer on immediate basis.
13. Making-certain that designs are ready in time for delivery or pick up. 14. Assisting in print department in creating prints, cleaning prints, changing color ways and layout. Worked as “Backstage Support” at “Lakme India Fashion Week” for 2 Seasons Activities Covered:
1. Assisted the backstage manager by dressing models (Including quick changes), sending them onto the runway, and organizing/keeping track of designer’s stations and clothing. 2. Coordinate with models and choreographers to finalize the sequence of entry and exit of each model on the ramp.
3. Arrange for dressing rooms for the models. Provide sufficient security to ensure no unauthorized person enters the dressing rooms.
Worked with “Sariba Fashion House” (Specialize in Abaya and Islamic Western Wear) Since Aug 2011 till June 2012
Job Profile: Lead Designer
Job Responsibilities:
1. Design implementation, involved in sample development and sourcing of trims and fabrics as per the collection requirement.
2. Analyzing the styling, quality, measurement of garment. 3. Mostly designed fashionable apparel for women. Used sketching and designing to construct garment and fulfill the client’s needs.
4. Sketch rough drawing to understand about the requirement of clients and write specification such as color, material type, construction and many more.
5. Responsible for helping the workers who draw and cut the patterns. 6. Handling and supervising the embroidery department. 7. Designing embroidery motifs and patterns for final layout by craftsmen. 8. Consulting dyers, weavers to obtain new idea and techniques that can be used in new collections. Internship - “Sariba Fashion House” (1 Months)
1. Learnt Design implementation.
2. Learnt the planning process of production.
3. Follow - up with the factory staff for production and planning. 4. Learnt analyzing the performance from vendor to vendor. EDUCATIONAL CREDENTIALS:
Academic:
B. Sc in Fashion & Apparel Design from “JD Institute of Fashion Technology”.
2 years Diploma from “International – Polytechnic for Women” in 2007 with 1st Division.
12th in the year 2008
10th in the year 2005
IT Skills:
Photoshop
Corel Draw
Illustrator
Advance expertise in MS Office
PowerPoint Presentation.
Oracle
CRM
Good knowledge of installation & uninstallation of software’s.
CAD-CAM
Outlook
Graphics Designing (Used for Fabric Designing)
Workshops Attended:
1 Basic Quality Training 10 Communicating For Results 2 Advancing Your Service Expertise 11 Skills Required Meeting Deadlines 3 Stress Management 12 Customer & People Management 4 Performance Management 13 Handling Pressure
5 Doing the Right Thing the Right Way 14 Socializing at Workplace 6 Voicing Your Opinion 15 Celebrity Styling
7 Selling your ideas 16 Crafting from recycled Products 8 Dealing with Craftsmen 17 Various Embroidery Techniques 9 Workshop on Styling Mantra (Gaurav Gupta) 18 Playing with Cuts (Nitin Kartikeya) Achievements in the Career:
Won award for “Most Innovative Collection 2011” in JD Annual Design Award.
Won award for excellence for “Outstanding Design Display” in 2009 & 2011.
Won award for "Commercially Viable Collection 2010” in JD Annual Design Award.
Got 2nd Position in on the spot "Illustration Competition" organized by "Grahshobha" in 2010.
Was selected as “The Designer” for “Indian Super Model” contest in 2010.
Awarded for creative contribution for “Splash of Colors-Fashion Design Competition” in 2009.
Participated in “Burn Curate Project 2010” at “Wills Lifestyle India Fashion Week”.
Participated in “Vogue Honors” in 2009.
Got certificate of appreciation in "Miniature Clothing" in 2009.
Got certificate of appreciation in "Transform"- Fashion Design Competition in 2010. Strength:
Comfortable in learning new things
Good interacting skills and public relations
Working efficiently in any type of environment
Strong Visualization Abilities
Highly Creative and Artistic:
Understanding of Texture, Color, and Quality Fabric Skills:
1. Highly Creative & Artistic with Strong Drawing Skills 2. Good Eye for Detail & Materials
3. Understanding Texture, Color, and Fabric
4. Strong Visualization Skills
5. Excellent Communication & Interpersonal Skills
6. Interest in Current Fashion Trends
7. A Competitive Spirit & a Team Player
8. Excellent time management
9. Learnt different fabric color techniques:
a. Shibori Tie-Dye with Rubber Bands Fabric Dyeing Technique b. Shibori Tie-Dye with Stitch Resist Fabric Dyeing Technique c. Shibori Pole Dyeing Technique
d. Shibori Folding Technique
e. Ombre Dip Dye Technique
f. No-Wax Batik Technique
g. Low Water Immersion Fabric Dyeing Technique
h. Painting Fabric with Dye - Watercolor Technique 10. Batik Art
11. Block Printing
12. Digital Printing
13. Acrylic Art
14. Good Sketching Skills
Personal Profile:
Date of Birth: 7th March 1989
Nationality: Indian
Language Proficiency: English, Hindi &Urdu
Visa Status: Employment Visa
Driving License: Under Process
Passport No: Z3191702 Regards,
References: Available on Request Almas Anwar
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