Asset protection and Safety manager
Resume:
Daniel Hill
Columbia, SC ***12
803-***-**** ********@*******.***
Summary: Extensive AP and LP Experience promoting Safety and deterring theft. Experience working with exceptional people who are developmentally disabled; providing support to enable service users to help themselves; maintaining professional relationships with service users; acting as a guide, advocate and job mentor. Additionally, over 20 years managerial and technical experience with a major airline.
EXPERIENCE:
Lowes
Loss Prevention and Safety Manager
Columbia, SC Feb 2020-Present
Help Store Operational Leadership teams ensure associates are delivering friendly, professional, timely service to all customers who shop the store.
Monitoring receiving, shipping, and selling patterns for assigned store.
Championing initiatives and establishing processes and controls that improve safety/hazmat, shrink, and security outcomes.
Oversee and coordinate programs and processes to minimize loss while maintaining a safe working and shopping environment.
Monitors and solves criminal activities, coaches and trains associates, and oversees inventory levels to help with shrink and shortages.
Respond to violent altercations to keep customers and staff safe.
Expert on safety reports, guidelines, and regulations.
Target
Executive Team Lead Assets Protection
Columbia, SC Dec 2018-Feb 2020
Drive total store sales and increase profitability by ensuring product is in stock and available to our guests.
Manage, influence and validate a safe and secure culture by driving physical security and safety processes; lead store response and emergency crisis situations and create plans for in-store events
Educate store leaders and teams on emergency preparedness and physical security procedures
Identify shortage risks in key divisions and work with other leaders to develop tactics that will reduce shortage and drive profitable sales
Act as a key resource for company initiatives for AP team leaders in your district/market
Lead investigative and verbal de-escalation classroom trainings. Facilitate other trainings as needed for your AP team, store or district
Manage the identification and resolution of internal investigations. Complete internal interviews for your store and nearby stores at the discretion of your leader
Anticipate and identify theft and shortage trends in your store, and develop proactive strategies to prevent shortage and theft
Determine operational shortage priorities; educate and influence store teams on these priorities
Manage the prevention, identification and resolution of external theft incidents and investigations
Build partnerships to identify market trends and competition strategies; leverage guest insights and feedback to drive the business and be the destination of choice for our guests
Develop, schedule and deploy resources based on safe and secure and theft trends
Plan, lead and follow-up on organizational and operational change
Establish a culture of accountability through clear expectations and performance management
Anticipate staffing needs, talent plan and recruit – both long and short term
Support the onboarding and development of AP Team Leaders in your district/market
Develop and coach your team to elevate the skills and expertise of the team
Communicate, influence and educate AP priorities (including shortage priorities) to your team, peers and store teams
Manage and model the safety culture in store by recognizing safe behaviors and identifying and
resolving safety hazards and unsafe behaviors. Investigate injuries that occur to determine root cause
and resolve through appropriate action plans and partnerships.
Act as first responder for in-store incidents (e.g., security, weather, etc.)
Provide service and a shopping experience that meets the needs of the guest
Demonstrate a culture of ethical conduct, safety and compliance. Lead and hold the team accountable to work in the same way
Lowes
Loss Prevention and Safety Manager
Columbia, SC Aug 2010-Dec 2018
Promoting safety in the store to reduce employee and customer accidents, as well as investigating and
deterring theft.
Investigated and fixed operational errors to make the store more profitable.
Mentor to other stores in the market.
Trained employees to combat theft and operational loss.
Benedictine School For the Developmentally Disabled Job Coach
Ridgley, MD Dec 2007 – Aug 2010
•Provide one-on-one job coaching, skills building and on-the-job support to identified individuals utilizing strategies that promote job skill development, independence and self-sufficiency
•Conduct assessments and interviews and implement behavioral plans for individuals
•Utilize approved behavioral management techniques and complete incident reports as needed
•Inform Vocational Coordinator in a timely manner on status of individuals’ progress on vocational goals and/or progress in community settings
•Provide crisis intervention services as needed
•Provide support services to assigned participants as outlined in the DDA Individual Plan
• Partner with Maryland Disabilities Administration on identified individual’s yearly plan and report on their respective progress and status
Benedictine School For the Developmentally Disabled
Relief Counselor
Ridgley, MD June 2008 – Aug 2010
•Assist individuals with purchasing, budgeting, care of clothing, and personal hygiene
•Counsel individuals with keeping close relationships with family, identifying and resolving social issues and other challenges as they arise
•Obtain all required Department of Disabilities Administration trainings
•Administer medication in accordance with all state and federal regulations
•Responsible for assisting individuals with grocery shopping, house maintenance, trips and social functions
Metropolitan First Mortgage
Loan Officer/Originator
Baltimore, MD June 2004 – April 2009
•Review credit and loan applications to determine the client's creditworthiness and financial standing; determine the best lender, product, rate and terms respective to the clients financial disposition
•Educate clients through the mortgage origination process
•Maintain awareness with Federal, State, County, lender and corporate policies, regulations, and procedures
US AIRWAYS 1985-2004
Ramp Supervisor
15 years’ experience
(1988-1998 and 2001 –2004)
•Supervise, assist and train several ramp crews, each containing 15-20 ramp agents
•Oversee operational and administrative functions of TSA security procedures, handling procedures, emergency procedures, dangerous goods and hazardous materials procedures •Responsible for adherence to strict FAA and company guidelines, procedures and training
•Instructed a three-month training session for the USAir-Piedmont merger (Aug – Oct 1989)
•Track employee performance and conduct employee evaluations
Ramp Agent
2000 – 2001
•Assist Ramp Supervisor with operational responsibilities and ensure adherence to handling procedures, emergency procedures, dangerous goods and hazardous materials procedures
•Adhere to strict FAA, airport and company guidelines and procedures
•Maintain currency with all required training
Catering Agent
1998 – 2000
•Flight line responsibilities including provision meals and beverages for flights
•Adhere to strict FAA, airport and company guidelines and procedures
•Helped design and implement the Metro Jet galley configuration (July 2000 – Feb 2001)
•Instructed a one-week catering training session at Dulles Airport (April 2001)
Gate Agent
1986 – Aug 1988
•Meet and dispatch flight, check-in passengers, assign seats and board passengers
•Maintain stringent timelines and flight schedules and reroute passengers as required
•Address and resolve customer service issues
Vacation Relief
1985 –1986
•Fill-in for vacationing crew and supervisors in Ramp, Freight, Gate and Ticket Counter service
•Instructed a two-week employee training session in Oakland, CA for the USAir-PSA merger
Training: Ground Security Coordinator Training; Comply 2003;
Emergency Procedures, Dangerous Goods 1-3; Fire Safety, Forklift and Back injury prevention and safety; Jetway Operations-Ramp Driver
Community Integration for the Developmentally Disabled; Incidents and Abuse; Intro To Developmental Disabilities; Behavioral Principles And Strategies I, II, III, and IV; Aging
Bloodbourne Pathogens; HIPPA Privacy and CMT training; Communicable Diseases; CPR/AED certified for the professional rescuer
Computer: Microsoft XP and Microsoft Office, Outlook Express
Calayx Point Mortgage Software (2004 – Present)
PACER (1985 – 1999) and SABRE (1999 – 2004)
Licenses and Clearances:
Maryland Mortgage Originators; Mortgage Broker License
State of Maryland Board of Nursing; Medication Technician License
US Customs; SIDA (Security ID Display Area)
Department of Transportation; DOT Background Check
REFERENCES: Excellent and Available Upon Request
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