Sales Executive Social Media
Resume:
KATUSHABE MARIET ZAINA
***********@*****.***
NTINDA. BUKOTO
KATUSHABE MARIET ZAINA
***********@*****.***
NTINDA. KIWATULE ROAD
TO THE
HUMAN RESOURCE MANAGER
DEAR SIR/ MADAM
RE; APPLICATION FOR A JOB VACANCY IN YOUR ORGANISATION. I KATUSHABE MARRIET ZAINA submit in my CV and academic credentials for a job in your organization. I completed my education with a bachelor's degree in Guidance and counseling from Kyambogo University Kampala Uganda.
lam committed to helping my customers become physically, emotionally and psychologically healthier and sastified with my services.
And to representing my company that i work for in a professional manner. Both in dress and in actions. I always go to work with keen sense of purpose and will do everything in my power to add value and success to your company.
The fact that an effective worker needs to be resourceful, a team player good at building relationships with high energy levels of customer services and great reasoning and problem solving skills that all draw again to my past work experience as a Front desk administrator at Taj Mahal Hotel. As someone who has experience of customer services, I feel i have all the competencies that you are looking for in a candidate.
With all due respect, your consideration upon my request will be appreciated. YOURS FAITHFULLY
Katushabe Mariet Zaina
0786- 454621 / 075*-****** /
0789- 284221
KATUSHABE MARIET
ZAINA
CONTACT
***********@*****.***
NTINDA. BUKOTO
SKILLS
Multi-tasking.
Excellent telephone manner
Building relationships.
Confident communicator
Conflict resolution
Team player
Time management
Resourceful
Organizational skills
LANGUAGE
English well spoken/ well written.
Lunyoro/ Lutooro conversant.
Luganda spoken / fairly read
Acholi. fairly read/ fairly spoken
Lusoga. fairly read/ fairly spoken
INTERESTS
Interacting and Socially Engaging
with people.
Surfing through internet.
Organising and mobilising events.
Adventure and tour travels.
OBJECTIVE
A highly motivated and well organised lady with 3 years’ experience in a variety of office admistrative works, customer services based environments. Pride in appearance and a warm personality. With verbal and written communication as well as the composition of correspondence. Fluently conversant in English.
EXPERIENCE
SPRINGRISE EAST AFRICA LIMITED. NTINDA. NAJIIM MALL LEVEL 4 RM FF
2018 - 2019
OFFICE ADMINISTRATOR/ SALES EXECUTIVE
ROLES PLAYED.
Welcoming visitors to the office and making sure they were comfortable and looked after.
Dealing with all enquiries and resolving any problems over the phone or in person.
Scheduled appointments managed the calendars.
Successfully managed current client relationships as well as creating new business relationships.
Assisted manager in establishing the best way to present the company's strengths to potential clients
Expanded the scope of customer base.
Conducted the complete sales cycle including lead. provided customer support, negotiations, and deal resolution. Receiving all incoming calls and ensuring their distribution to the relevant employee.
Organising the requirements for management meetings and presentation.
Maintained a hygienic and tidy reception area.
ACHIEVEMENTS &
AWARDS
Consulted regarding a re-design of
the office scheduling system,
increasing accuracy by 50%.
Achieved 91% customer satisfaction
score based on feedback forms.
Handled successfully 10+ phone
calls daily with no complaints.
During the last 2 years successfully
handled 100+ calls with no
complaints.
TAJ MAHAL HOTEL/ ELITE SUITE'S. GHAD COMPLEX OPPOSITE TOYOTA JINJA ROAD
2016 - 2018
FRONT DESK ADMINISTRATOR / RECEPTIONIST REPORTING
DIRECTLY TO THE MANAGER
ROLES PLAYED
Provided excellent customer service by promptly answering and directing all incoming calls, reducing call waiting time by 20%.
Ordered and distributed office supplies and achieved a 15% underspend on budget through supplier price negotiation. Performed a variety of general adminstrative tasks including handling cash and credit payments.
Logged in and filed incoming documents and client
information whilst adhering to GDPR requirements.
Scheduled appointments managed the calendars.
Coordinated annual leave requests and daily scheduling of GPs to ensure optimal staffing levels, reducing average appointment waiting time by two days.
Answered incoming calls, ensuring call waiting time was kept below 6 minute target.
Maintained a hygienic and tidy reception area.
Fielded communications from clients and colleagues, triaging requests.
Acted as liaison between the company and priority clients. Managed training and travel schedules for employees. Implemented a new CRM with reporting capabilities. Cut costs by 30% and improved efficiency.
SPRINGRISE EAST AFRICA LIMITED. NTINDA. NAJIIM MALL LEVEL 4 RM FF
2018 - 2019
OFFICE ADMINISTRATOR/ SALES EXECUTIVE
Welcoming and attending to customers.
Aggressive Selling of company new project systems. Implemented the use of social media, including Facebook, Twitter and Instagram, for product marketing and promotion.
Scheduled appointments managed the calendars
Updated and maintained websites to support business to consumer sales.
Created and secured profitable business with 50%new customers
Generated new business through cold calling.
Created sales reports using Excel and Google docs. KISWA HEALTH CENTER
2014 - 2014
TRAINING / INTERNEE COUNSELOR
ROLES PLAYED
Offered Voluntary counselling and testing services for patients struggling with knowing their HIV status and worked with families to help support and treat individual adherents. Assessed the mental condition of clients based on various diagnostic tests, observation, referring notes, and conversations with the individual patient.
Provided crisis intervention therapies with clients and determine the risk of suicide or other harmful behaviors when necessary.
Tracked patient progress within a specific program of treatment using a self-designed system that stresses positive behaviors and interventions over time.
Offered counselling services for patients struggling with substance abuse issues and worked with families to help support and treat individual behaviors.
Advocated for clients to assist with additional supplementary services beyond the counsellor’s office, such as medication, social services, and housing help.
Developed a treatment plan for clients based on diagnosed condition, family input, client conversations, and other lifestyle aspects.
Used cognitive behavioral therapy techniques to address mental health conditions and improve patient outcomes during a crisis.
Implemented treatment plans that resulted in a more than 90 percent success rate, based on survey results 4months after completing the program.
FAMILY HOPE CENTER
2012 - 2012
TRAINING/ INTERNEE COUNSELOR
ROLES PLAYED
Listening to a individuals problems and empathising with them. Carrying out complex therapeutic assessments on vulnerable service users.
Establishing trust and a bond with clients.
Developing suitable treatment plans and implementing them. Meeting with a clients family, social worker and GP to exchange information.
Counselling clients with emotional trauma health issues & drug and alcohol addiction.
Referring clients to other healthcare professionals, when appropriate.
Monitoring a clients response to counselling, looking for signs of improvement.
Maintaining clinical records & providing verbal & written reports on cases.
Interviewing, observing and testing clients to get information about them.
Attending training days for ongoing professional
development.
Involved with the mentoring and support of a group of 7 volunteer's.
EDUCATION
KYAMBOGO UNIVERSITY.
2011-2015
BACHELOR'S OF GUIDANCE AND COUNSELING.
SECOND CLASS HONORS LOWER DIVISION
LUGAZI HOMELAND COLLEGE
2009-2010
U.A.C.E
RSULT: 5***
MBOGO HIGH SCHOOL KAWEMPE
2004-2008
U.C.E
NAMED SUBJECTS: TEN SUBJECTS PASSED: EIGHT
KATUSHABE MARIET ZAINA
NAGURU KATALI PRIMARY SCHOOL
2004
P.L.E
14 AGGREGATES
REFERENCE
MR. MUKWANA JORAM - "RELIABLE HEARTS MICROFINANCE " HUMAN RESOURCE
MR DEOGRATIUS SEKIDDE - "SPRING RISE EAST AFRICA LIMITED" CEO
HAGAR MUHAMAD - "TAJ MAHAL HOTEL"
RECEPTIONIST
MRS. LYDIA GAIRA - "ASIATIC SPORTS AND GARMENTS KAMWOKYA OFF BUKOTO STREET"
FORMER HR / MARKETING MANAGER
**********@*****.***
Contact this candidate