Engineer Desktop Support
Resume:
Résumé - Renier Venter
Norkem park,
Kempton park
Gauteng
1618
Rep. South Africa
** (0-76-738-**** (mobile)
adflg6@r.postjobfree.com
SKILLS MATRIX
SHORT DESCRIPTION OF TASK
EXPERIENCE
LEVEL *
YEARS
FIELD SERVICE ENGINEER
DESKTOP SUPPORT (CENTRALISED AND FIELD SUPPORT) INCLUDING SPARE-HOLDING OF
oPCs
oLAPTOPS
oPERIPHERALS
oCONSUMABLES
3
10
SYSTEMS
oMICROSOFT WINDOWS 10
oOFFICE 365
oDIRECTLY ASSOCIATED APPLICATIONS AND ACCESSORIES
oSECURITY INCLUDING SYMANTEC / NORTON / MACAFEE etc
oITSM (Remedy) / HEAT
4
10
PARTICIPATION IN ROLL-OUT AND UPGRADE PROJECTS
3
10
AFTER HOURS STAND-BY SUPPORT
3
10
FIRST LEVEL MICROSOFT SERVER TROUBLESHOOTING / SUPPORT
1
1
BUSINESS SOFT SKILLS
CUSTOMER SATISFACTION
CUSTOMER RELATIONS
SMALL BUSINESS MANAGEMENT
3
5
SALES & MARKETING
MARKETING & SALES PLANNING – TARGETS, PRODUCTS, PRICING, MARKET INFORMATION, PROMOTION & BUDGETING
3
10
ESTABLISH PRODUCTS IN MARKET
3
5
* 1 - Team member / limited practical experience
2 - Active team contributor / understanding & practical experience
3 - Shared team leadership / thorough practical experience
4 - Full responsibility & authority / extensive experience
Assignments in which
I can function successfully:
Field Service Engineer
Roll-out and Upgrade Projects
Customer Relations
Direct Sales
Objective:
I am looking for a permanent position. I am excellent with communication skills and am a team or individual worker. I easily adapt to any situation and am a hard worker and go-getter. I see myself as friendly and loyal, yet professional and self-confident. I am computer literate. I am looking for a company in which I can grow and expand all my qualities.
Work experience:
Khauleza It Solutions – Field Service Engineer
October 2016 – November 2018
Hardware support and software to all S.A.P.S buildings on the east rand
On-site maintenance of all desktops,notebooks,servers,printers,fax machines,copiers and scanners
Managing incidents on a daily basis and closing them inside the SLA (time frame)
Managing of boot stock on a weekly basis
Out sourcing certain peripherals for off-site repairs
Diagnose computer and peripheral problems fast & sufficiently
Koba It Solutions Pty/Ltd – Field Service Engineer
March 2012 – September 2016
Hardware support and software to all S.A.P.S buildings on the east rand
On-site maintenance of all desktops,notebooks,servers,printers,fax machines and scanners
Managing incidents on a daily basis and closing them inside the SLA (time frame)
Managing of boot stock on a weekly basis
Out sourcing certain peripherals for off-site repairs
Diagnose computer and peripheral problems fast & sufficiently
Tirani Business Solutions Pty/Ltd –Field service Engineer
September 2008 – February 2012
Hardware support and software to all S.A.P.S buildings on the east rand
On-site maintenance of all desktops,notebooks,servers,printers,fax machines and scanners
Managing incidents on a daily basis and closing them inside the SLA (time frame)
Managing of boot stock on a weekly basis
Out sourcing certain peripherals for off-site repairs
Diagnose computer and peripheral problems fast & sufficiently
Hardware and software support to all S.A.R.S buildings in Gauteng(Alberton campus,Megawatt park,O.r tambo,New agents building,East rand branches)
Installation projects done at S.A.R.S buildings and A.C.S.A
Tirani Business Solutions Pty/Ltd – Part time internship
January 2008 – October 2008
Lloyd Vent Marketing c.c – Own Business
December 1997 – December 2006
Manufacturing of dog shampoo
Marketing and distributing of products
Delivering products to all clients in Gauteng on a daily basis
Education:
Suid Natal High School – grade 12
Boston City Campus and Business College – A+ N+ (full time ’07)
Brand-Rex International Partner – Fiber Optic training
Hp,Lexmark and Brother Printers – in house training
Domain Networking – in house training
Refrences:
Tirani Business Solutions Pty/Ltd – Tertia Olivier – 082******* - adflg6@r.postjobfree.com
Koba It Solutions Pty/Ltd – Elia Mafa – 072******* - adflg6@r.postjobfree.com
Koba It Solutions Pty/Ltd – Annelene Ackerman – 082-***-**** - adflg6@r.postjobfree.com
Khauleza It Solutions Pty/Ltd – Annelene Ackerman – 082-***-**** - adflg6@r.postjobfree.com
Khauleza It Solutions Pty/Ltd – Elia Mafa – 072******* - adflg6@r.postjobfree.com
Interests:
Playing golf
Fishing
Contact this candidate