Engineer Desktop Support

Résumé - Renier Venter

** ****** ******

Norkem park,

Kempton park

Gauteng

1618

Rep. South Africa

** (0-76-738-**** (mobile)

*********@*****.***

SKILLS MATRIX

SHORT DESCRIPTION OF TASK

EXPERIENCE

LEVEL *

YEARS

FIELD SERVICE ENGINEER

DESKTOP SUPPORT (CENTRALISED AND FIELD SUPPORT) INCLUDING SPARE-HOLDING OF

oPCs

oLAPTOPS

oPERIPHERALS

oCONSUMABLES

3

10

SYSTEMS

oMICROSOFT WINDOWS 10

oOFFICE 365

oDIRECTLY ASSOCIATED APPLICATIONS AND ACCESSORIES

oSECURITY INCLUDING SYMANTEC / NORTON / MACAFEE etc

oITSM (Remedy) / HEAT

4

10

PARTICIPATION IN ROLL-OUT AND UPGRADE PROJECTS

3

10

AFTER HOURS STAND-BY SUPPORT

3

10

FIRST LEVEL MICROSOFT SERVER TROUBLESHOOTING / SUPPORT

1

1

BUSINESS SOFT SKILLS

CUSTOMER SATISFACTION

CUSTOMER RELATIONS

SMALL BUSINESS MANAGEMENT

3

5

SALES & MARKETING

MARKETING & SALES PLANNING – TARGETS, PRODUCTS, PRICING, MARKET INFORMATION, PROMOTION & BUDGETING

3

10

ESTABLISH PRODUCTS IN MARKET

3

5

* 1 - Team member / limited practical experience

2 - Active team contributor / understanding & practical experience

3 - Shared team leadership / thorough practical experience

4 - Full responsibility & authority / extensive experience

Assignments in which

I can function successfully:

Field Service Engineer

Roll-out and Upgrade Projects

Customer Relations

Direct Sales

Objective:

I am looking for a permanent position. I am excellent with communication skills and am a team or individual worker. I easily adapt to any situation and am a hard worker and go-getter. I see myself as friendly and loyal, yet professional and self-confident. I am computer literate. I am looking for a company in which I can grow and expand all my qualities.

Work experience:

Khauleza It Solutions – Field Service Engineer

October 2016 – November 2018

Hardware support and software to all S.A.P.S buildings on the east rand

On-site maintenance of all desktops,notebooks,servers,printers,fax machines,copiers and scanners

Managing incidents on a daily basis and closing them inside the SLA (time frame)

Managing of boot stock on a weekly basis

Out sourcing certain peripherals for off-site repairs

Diagnose computer and peripheral problems fast & sufficiently

Koba It Solutions Pty/Ltd – Field Service Engineer

March 2012 – September 2016

Hardware support and software to all S.A.P.S buildings on the east rand

On-site maintenance of all desktops,notebooks,servers,printers,fax machines and scanners

Managing incidents on a daily basis and closing them inside the SLA (time frame)

Managing of boot stock on a weekly basis

Out sourcing certain peripherals for off-site repairs

Diagnose computer and peripheral problems fast & sufficiently

Tirani Business Solutions Pty/Ltd –Field service Engineer

September 2008 – February 2012

Hardware support and software to all S.A.P.S buildings on the east rand

On-site maintenance of all desktops,notebooks,servers,printers,fax machines and scanners

Managing incidents on a daily basis and closing them inside the SLA (time frame)

Managing of boot stock on a weekly basis

Out sourcing certain peripherals for off-site repairs

Diagnose computer and peripheral problems fast & sufficiently

Hardware and software support to all S.A.R.S buildings in Gauteng(Alberton campus,Megawatt park,O.r tambo,New agents building,East rand branches)

Installation projects done at S.A.R.S buildings and A.C.S.A

Tirani Business Solutions Pty/Ltd – Part time internship

January 2008 – October 2008

Lloyd Vent Marketing c.c – Own Business

December 1997 – December 2006

Manufacturing of dog shampoo

Marketing and distributing of products

Delivering products to all clients in Gauteng on a daily basis

Education:

Suid Natal High School – grade 12

Boston City Campus and Business College – A+ N+ (full time ’07)

Brand-Rex International Partner – Fiber Optic training

Hp,Lexmark and Brother Printers – in house training

Domain Networking – in house training

Refrences:

Tirani Business Solutions Pty/Ltd – Tertia Olivier – 082******* - ******.*******@**********.**.**

Koba It Solutions Pty/Ltd – Elia Mafa – 072******* - ****@*********.**.**

Koba It Solutions Pty/Ltd – Annelene Ackerman – 082-***-**** - ********.********@********.**.**

Khauleza It Solutions Pty/Ltd – Annelene Ackerman – 082-***-**** - ********.********@********.**.**

Khauleza It Solutions Pty/Ltd – Elia Mafa – 072******* - ****@*********.**.**

Interests:

Playing golf

Fishing

Contact this candidate