Network Engineer Customer Service

CAREER SUMMARY

Working Experience

Current Organization

Earlier Experience

CURRICULUM VITAE

Name : DHANANJAY VILAS KHAIRE

Mobile : +830******* / 973*******

E-Mail : **********@*****.***

A highly enthusiastic & qualified Master of Computer Science with 1.2 Years of experience in Core Networking as a Network Engineer L1 . Possessing a proven ability to control the operation, configuration & maintenance of router & computer based information systems. Advanced understanding of customer needs with diligent attention to detail resulting in superior customer service & high levels of client satisfaction. Communication skills demonstrated through verbal & writing abilities, client relations, customer service skills & the ability to produce in-depth reports.

Organization : Nexapp Technologies Pvt.ltd, Pune.

Duration : 31 Oct 2019 to 30 Jun 2020

Designation : Network Engineer L1

Responsibilities:

• Introduced automation of monitoring system for 24/7 network systems, bolstering continuity of operations

• Single point of contact for end user to receive support & maintance for network system.

• Provide complete end to end engineering and installation of route based IP network solutions.

• Configuration and troubleshooting of IPv4 addressing and sub netting, port forwarding, L2TP, PPTP, OVPN & IPsec.

• VPN Configuration and Troubleshooting, Static and Default Routing, Natting, Port Forwarding, Broadband and ILL Configurations

• Managed, tracked and coordinated problem resolution and escalation processes.

• Provided detailed technical documentation, including network diagrams, process flow charts and procedural guidelines.

• To diagnose and quickly resolve a wide range of networking problems to help minimize downtime.

• L1 support for all Commercial & Consumer services.

• Provided VPN management, security and incident response.

• Troubleshooting and trouble ticketing the fault generated on site and following the field team to resolve the fault as soon as possible

• Having an experience of handling configuration of router.

• Generate client’s tickets & resolve issue.

Organization: InfoCityscapes IT Solution Pvt.ltd, Pune. Duration : 27May 2019 to 25 Oct 2019

Designation : Network Engineer

CCNA training completed.

AWS Cloud Computing Training Completed

Academic Credentials

Personal Details

Declaration

Responsibilities:

• Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations.

• Maintaining & Monitoring Network in 24 *7 environment.

• Coordinating computer network access and use.

• Protecting data, software, and hardware by coordinating, planning and implementing network security measures.

• Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems.

• Maintaining, configuring, and monitoring virus protection software and email applications

• Well understanding of Switching Concepts and LAN Technology.

• IP addressing and subletting, Routing concepts.

• Routing Protocols: RIP, EIGRP and OSPF.

• Switching VLAN,VTP and STP

• Security: ACL, NAT, VPN and firewall.

• Setup/Managing Linux Servers on Amazon (EC2, EBS, ELB, SSL, Security Groups, RDS and IAM).

• Creating/Managing DNS records on Amazon Route 53.

• Create/Managing buckets on S3 and store database and logs backup.

• Creating AWS Instances and Resources Bills.

• Linux Commands, Concepts and Practices Setup/Managing Linux Servers on Amazon ( EC2,

, ELB, SSL, Security Groups, RDS and IAM).

• Master of Computer Science from Pune University in 2018 with 64%.

• Bachelor of Computer Science from Pune University in 2015 with 55%.

• H.S.C from Maharashtra State Board, Pune Division in 2012 with 54%.

• S.S.C from Maharashtra State Board, Pune Division in 2010 with 68%. Date of Birth : 17th April 1994

Linguistics Abilities : Marathi, English& Hindi

Residential Address : A/P –Pabal (Khairenagar), Tal- Shirur, Dist.-Pune Current Address : A/P – Hinjawadi, Tal- mulshi, Dist. - Pune Marital Status : Unmarried

I hereby declare that all the information provided by me in this application is factual and correct to the best of my knowledge and belief.

Date: Yours Faithfully

Place:

Dhananjay Khaire

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