Assistant Manager
Resume:
SUSOVON SEN
Address (Current): 202, Arjan Dania, Al brasha, Dubai
Pin: 77268
Address (Permanent): Haldia, West Bengal, India
Tel: +971-*********
Email:***.*******@*****.***
Academic Credentials
PGDM(Hospitality) Leela Academy of Learning, Mumbai 1 Year
B.Sc(H&HA)
IHM, Hyderabad
68.32%
10+2
St. Xavier’s School, Haldia.
64.8%
10th
Diploma in comp.
Application
Paura Patha Bahaban, Haldia.
Yourth Comp.Center(Gov. W.B)
67%
71%
Management Trainee / Housekeeping Executive Trainee (Duration – 1 Years)
Foundation & Intermediate Stage
:23rd of June 2012 to 26th of Dec 2012
Executive stage
:26th of Dec 2012 to 31st of July 2013
Training
Hyatt Regency
: Kolkata
20th of Dec10 to 16th of Jan,11
&
16th of May11 to 26th of June,11
Organisational Details:
Dukes, Dubai (September 18 – Till date) : Assistant Housekeeping Manager
Assist Executive Housekeeper in Managing Housekeeping Operations and Budget.
Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
Inventories stock to ensure adequate supplies.
Supports and supervises an effective inspection program for all guestrooms and public space.
Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
Schedules employees to business demands and for tracks employee time and attendance.
Ensures employees understand expectations and parameters.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
Observes service behaviours of employees and provides feedback to individuals.
Ensures employee recognition is taking place on all shifts.
Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
Participates in employee progressive discipline procedures.
Celebrates successes and publicly recognizes the contributions of team members.
Organisational Details:
Hyatt Regency, Dubai (February 16 –September 18): Assistant Manager Housekeeping
Assist Assistant Director of Rooms in Managing Housekeeping Operations and Budget.
Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
Inventories stock to ensure adequate supplies.
Supports and supervises an effective inspection program for all guestrooms and public space.
Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
Ensures all employees have proper supplies, equipment and uniforms.
Communicates areas that need attention to staff and follows up to ensure understanding.
Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
Schedules employees to business demands and for tracks employee time and attendance.
Ensures employees understand expectations and parameters.
Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
Observes service behaviours of employees and provides feedback to individuals.
Ensures employee recognition is taking place on all shifts.
Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
Participates in employee progressive discipline procedures.
Celebrates successes and publicly recognizes the contributions of team members.
Organisational Details:
Leela, Mumbai(October 14 – February 16) :Assistant Manager Housekeeping
Inspect guest rooms to ensure adherence to organizational standards in hygiene, cleanliness.
Inspecting of Public Areas to ensure adherence to organizational standards in hygiene, cleanliness and maintenance of equipment’s.
Records data concerning work assignments, personnel actions, and time cards, and prepares periodic reports. Prepare reports concerning room occupancy, payroll expenses, and department expenses.
Attends periodic staff meetings with other department heads to discuss company policies and patrons’ complaints, and to make recommendations to improve service and ensure more efficient operation.
Handling Duty Roster and leave plans.
Orient and familiarize new personnel with hotel facilities and operating hours.
Control all expenditures relating to Housekeeping, including labour, guest room supplies, and all cleaning supplies and equipment.
Motivate fellow team members and subordinates to provide superior customer service to guests.
Directed and supervised the daily activities of all Housekeeping Staff to ensure highest productivity and efficiency in Housekeeping operations.
Solved guest problems to exceed customer expectations, and effectively managed guest and team member issues and incidents.
Coached, counselled, motivated and maintained high employee morale and positive relations with the Housekeeping staff.
Organizational Details:
Leela Palace, New Delhi (August 13 – September 14): Housekeeping Executive
Inspect guest rooms to ensure adherence to organizational standards in hygiene, cleanliness and maintenance of equipment’s.
Handling Duty Roster and leave plans.
Inspecting of Public Areas to ensure adherence to organizational standards in hygiene, cleanliness and maintenance of equipment’s.
Motivate fellow team members and subordinates to provide superior customer service to guests.
Directed and supervised the daily activities of all Housekeeping Staff to ensure highest productivity and efficiency in Housekeeping operations.
Solved guest problems to exceed customer expectations, and effectively managed guest and team member issues and incidents.
Coached, counselled, motivated and maintained high employee morale and positive relations with the Housekeeping staff.
Communicated effectively with Maintenance staff to ensure timely repair and maintenance of the entire hotel.
Organizational Details:
The Leela Goa (Dec12 to July13) : Management Trainee (Housekeeping Executive Training stage)
Motivate fellow team members and subordinates to provide superior customer service to guests.
Inspect guest rooms to ensure adherence to organizational standards in hygiene, cleanliness and maintenance of equipment’s.
Handling Desk operations.
Handling flower Room Operation.
Handling linen room Operation.
Organizational details:
The Leela Mumbai (June to Dec 12): Management Trainee (Foundation & Intermediate Stage)
Introductory training about operation and budget for all related department.
Achievements:
2nd in Les receptionnistes competition organized by Welcome group Graduate School of Hotel Management, Manipal.
Won 1ST Prize in 11th Inter College Flower Arrangement Competition organised by Institute of Hotel Management, Catering Technology & Applied Nutrition,-Hyderabad.
Won 2nd Prize in all India in flower Arrangement Competition organised by Agri-Horticultural Society, Hyderabad.
Awarded as Best Choreographer (Indian) in the Budding Hotelier Contest 2011 Organized at IHM-Sri Shakti.
Awarded for excellence in leadership for co-ordinating World Tourism Day.
Awarded for butter curving competition in World Tourism Day.
Computer Skills
Opera Property Management System
Triton
Material Management system/WIN HMS
Microsoft Office (Word, Excel & PowerPoint)
Micros
Interests
Swimming
Listening to music
Painting
References
On Request
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