Registered Nurse Customer Service
Resume:
E D U C A T I O N
Me d i c a l Ce n t e r L u c e n a E d u c a t i o n al I n s t i t u t i o n
Registered Nurse
Bachelor in Science of Nursing
E X P E R I E N C E
ADMINISTRATOR ASSISTANT
LABAS Health Third Party Adminstrator Co.- Riyadh, K.S.A. December 2016 – to February 2017( Releiver)
screening calls, managing calendars, meeting and event arrangements, preparing reports and financial data.
Support on department like Office of the CEO, COO HR,
Constantly update the documents Hard copies and soft copies on the database.
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INSURANCE & MAINTENANCE SUPERVISOR
Anwar Tareeq Rent A Car Co. – R i y ad h, S a u d i Ar a b i a. April 2016 – to October 2016
Handling Motor Insurance Claims processing and policy maintenance.
Make a monthly visit to all branches inspecting cars maintenance and possible problems
Constantly update job and update the records on the database. Marfe D. Cabasco
7158 Ibn RumiSt. Sulaimania,
Riyadh K.S.A.
********@*****.***
MEDICAL UNDERWITER
Da r Ma i a r I n s u r an c e B r o k e r – R i y ad h, S a u d i Ar a b i a April 2015 – to April 2016
Evaluate business or individual customers’ needs and financial status and propose protection plans that meet their criteria
Work with clients to deliver risk management strategies that fit their risk profiles
Report the progress of monthly/quarterly initiatives to stakeholders
Maintain bookkeeping systems, database and records
Monitor insurance claims to ensure mutual satisfaction
Achieve customer acquisition and revenue growth objectives
Constantly update job knowledge and learn about new products and services
Fulfill all policy requirements
Marfe D. Cabasco
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GROUP LEADER MEDICARE SUPPORT UNIT LEVEL 2 CUSTOMER EXPERIENCE Al Ra j h i T a k a f u l – Ri ya d h, S a u d i Ar ab i a August2013 – to March 2015
Support Unit for approval doctors/customer service.
Setup the Section to Receive major queries from call Center and find solution for the queries. Provide support to Approval Doctors for referrals of Insured members to Higher medical Services.
Developed a database by using Microsoft Access to store data needed for queries and statistical purposes.
Developed different Correspondence Templates by using Microsoft Word.
Trained Call Center Agents on how to handle major queries from the customer and provide the customer the service they deserve.
My section responsibility is to make sure that customer are satisfied with our products hence we call it customer experience. Our work are not completed until we hear from the customer that they are satisfied with the product and their queries are resolved.
I also trained my staff on how to respond to different queries and respond to them with very good TAT.
CUSTOMER SERVICE CENTER(CSC) SUPPORT SUPERVISOR
ME DG U L F / Me d i vi sa – Ri ya d h, S a u d i Ar a b i a March2011 – to July 2013
Supervising the work load of the Section
Facilitating Correspondence with different Assigned Providers
Statistics and monthly report monitoring of Exgratia payments.
Assist with Pre-authorization Approval Section on clarification of disputes and facilitate to ease the work flow and protocols.
Assisting customers in their approval disputes and queries. Marfe D. Cabasco
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IN-HOUSE CLINIC SUPERVISOR
ME DG U L F / Me d i vi sa – Ri ya d h, S a u d i Ar a b i a January 2008 to March 2011
Monitoring, Handling statistics report and updating data.
In-House Clinic Pre- Authorization Approvals.
Preparing Medicine Orders to be supplied to the client.
Coordinating with Medicine suppliers and In-House clinic Staff
Preparing Monthly salary sheet for the In-HouseClinic Staff
Developed a system on Microsoft Excell and Acces to speed up the
Process of work in the department. March 2011 department stop operation as per CCHI Instructions. Transferred to CSC department as a supervisor.
CUSTOMER SERVICE SUPERVISOR/NETWORK CO-ORDINATOR G UL F U N I ON I NS UR AN CE CO. – Al - Kh o b a r, S au d i Ar ab i a January 2001 – December 2007
Supervising the work load of Claims
Auditing claims and Approvals
Visiting Hospitals Assigned providers for reconciliation of the
Accounts and discussing other problems on how to improve the services. Marfe D. Cabasco
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UNDERWRITING ASSISTANT
B AH RAI N KU W AI T I NS U RAN C E CO. - B ah r a i n April 1994 – April 2000
Conduct analysis and computation of Group Life and Group Credit Life premiums for client proposal.
Auditing medical Reimbursement Claims.
To file documents, prepare declaration, statements of premiums
Perform, update, and monitor renewal notices.
Prepare/arrange policy documentation and endorsement dispatch.
Issue Policies and certificates (to be checked by Supervisor)
Underwrite within limited designated authority the incoming proposals and enquiries.
Enter the required information and proposals into the database system.
Perform task requested by direct superior.
STAFF NURSE AME R I C AN MI S S I ON HOS P I T AL B AH R AI N - B ah r a i n
April 1993 – April 1994
Attending emergency cases and assisting Doctors in minor operations
Giving medications and injections to patients as part of carrying out Doctors order.
Charting patients records including vital signs and chief complaints of patient.
In order to prioritize the needs of the patients. Marfe D. Cabasco
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COMPANY NURSE H AI L AGR I C UL T U RAL DE V CO. H a i l, S a u d i Ar a b i a
March 16, 1990 – March 18, 1992
Responsible for out- patients and emergency cases.
Transferring patients to the hospital.
Assisting doctors in performing minor surgical operations.
Carrying out doctor’s order.
Handling monthly inventory of medicine stocks.Ambulance Nurse.
COMPANY NURSE L U C E N A DE S I C CAT E D COC ON UT C O. L u c e n a Ci t y, P h i l i p p i n e s
March 1989 – March 1990
Responsible for out- patients and emergency cases, first aid treatment and
clerical works.
Carrying out doctor’s order and as ambulance nurse.
STAFF NURSE ME DI C AL CE N T E R L U C E N A
L u c e n a Ci t y, P h i l i p p i n e s
Mat 1987 – March 1989
Responsible for out-patients and emergency cases
Assisting major and minor surgical operations.
Work at different wards like male/female surgical wards.
Carrying out doctor’s order.
Recording patient’s data and status.
C E R T I F I C A T E S P O S T G R A D U A T E :
I N S U R A N C E F O U N D A T I O N C E R T I F I C A T E ( I F C E ) IFCE exam successfully passed given on 30th
September 2011 Riyadh Saudi Arabia under the
supervision of the institute of Banking and Saudi Monetary Agency (SAMA). Advance Life Support Program (Basic CPR), American Mission Hospital, Bahrain Basic Electrocardiogram for Nurses – Philippine General Hospital, Manila Philippines. Nursing Care of Patient with Respiratory Problems – Lung Center of the Philippines, Manila, Philippines
Abbreviated First Aid Training – Medical Center Lucena, Lucena City, Philippines. S K I L L S
Knowledge in Computer like MS Office Excel, Word,Acces,Powerpoint. Customer Service Oriented.
Fast Learner and can work with minimum supervision a team player. Able to adapt oneself to new surroundings; to make suitable change so as to fit new conditions.
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