Manager Customer Service

CURRICULUM VITAE

Khushboo Lal Lodha

Mob: (+**) – 964**-*****

E-Mail: ********.*******@*****.***

CAREER OBJECTIVE:

To pursue a career where my educational qualification is utilized properly and adds up to my advancement as a person both professionally and personally. Willing to work as a key player in challenging and creative environment.

ACADEMIC QUALIFICATIONS :

Exam Passed

Percentage Obtained

Board/University

10th

48.67

R.B.S.E.

12th

65.54

R.B.S.E.

BCA

62.90

S.M.U.

TECHNICAL SKILLS :

Operating Systems : WINDOWS- XP, Win 7, 8 and 10

Markup Language : HTML

Database : SQL Server

Server Scripting Language : PHP (With Admin)

Extra Qualification : Photoshop, Corel Draw, (Graphics Design)

PERSONAL SKILLS:

Responding promptly to request for technical support via email, phone

and face to face.

Taking responsibility for personal development, learning and performance levels.

Always adhering to standard operating procedures, best practices and

Customer service guidelines.

Willingness to learn new skills.

Innovative thinker and excellent leadership qualities.

Excellent in influencing the people.

Efficient in communicating well in writing and verbal both.

Able to motivate and negotiate with the people.

KEY RESPONSIBILITIES HANDLED:

Assist the HR manager in planning of Organizational recruitment.

Take the interview of the recruiters.

Make the joining documents of recruiters.

Convey the Policies and rules to the employees.

Maintain the records of employees.

Track the daily attendance of the employees.

Present the employees performance report in front of HR manager.

EMPLOYER

Worked as HR executive in Shri Balaji Manpower Services from 2016- Dec 2019.

Worked as Ground Coordinator (GC) in Delhivery Pvt Ltd from 24 Dec 2019 to 26 Jul 2020.

JOB RESPONSIBILITIES

Recruitment

Coordination with Technical panel and understanding their requirements, defining job positions.

Resourcing, screening and short listing resumes through various job portals or else internal reference, head hunting.

Short listing the resumes based on desired skills and experience.

Advertising vacancies, screening and short listing resumes.

Conducting telephone and Personal interviews in coordination with department heads.

Preparing offer letter, employment contract and job descriptions, completing joining Formalities and documentation.

HR Administration

Preparing Final settlements, Gratuity, leave salary and all employee benefits.

Compilation & processing of attendance data in attendance system.

Processing monthly attendance musters for workers, trainees & officers.

Maintaining employees personal files and records, communicating HR policies & across the organization at all levels.

Designed Policies and Various HR Forms and Induction Program.

Tracking attendance, maintaining leave records, PF records, issue letters, etc.

Preparation of full and final settlement generation of Experience Letters, Relieving Letters.

Keeping track of Confirmation, Appraisals, and Increments of employees.

Preparing various letters like offer letter, appointment letter, confirmation letter, increment letter, transfer letter, Absenteeism notice, warning letter, showcase notice, experience/service certificate, relieving letter, etc.

PERSONAL PROFILE:

Name : Khushboo Lal Lodha

Father’s Name : Mr. Bajrang Lal Lodha

Date of Birth : 1- July-1990

Marital Status : Married

Languages Known : English, Hindi

Provisional Address : Govardhan Nagar, India Gate, Tonk Road,

Sanganer, Jaipur (Raj)

DECLARATION :

I hereby declare that all mentioned above information is true in best of my knowledge.

Date:

Place: Jaipur Khushboo Lal Lodha

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