Sales Executive Customer Service

SIMRAN MUTHUMANIMARAN

PERSONAL SUMMARY

An enthusiastic fresher,

dedicated customer service

representative, who is highly

motivated to maintain customer

satisfaction at work place.

Capable of adapting in any

environment and has ability to

establish rapport with clients.

Reliable and driven with, strong

time management and

prioritization abilities.

Seeking a job to enhance my

quality of work and follow-

through with a positive attitude

that will allow me to achieve

targets.

WORK EXPERIENCE

Part Time Sales Executive (2015 - 2017)

SP BUDDY Cosmetics

Dpulze Mall, Cyberjaya, Malaysia

(*******@*******.**)

Internship Training Program (2017 - 2018)

Expedise Travel Private Limited, Chennai, India

(www.expedisetravel.com)

+1-647-***-**** *************@*****.***

Saint James Avenue, Woodbridge, Ontario, L4h3e8.

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Part Time Customer Service (2019)

Popeyes Louisiana Kitchen, Inc

Valleymede Drive, Ontario, Canada.

Helping customers through the ordering process,

Operating the cash register

Preparing food in the kitchen

Cleaning the restaurant and completing other assigned tasks

Welcoming visitors and identifying the purpose of their visit before directing them to appropriate department

Handling customer inquiries through phone and email Maintaining comprehensive and accurate records

Networking with tour operators and handling hotel

reservations for customers

Preparing travel itineraries, input passenger fight information into database.

Perform other office duties as assigned

Promoting and selling beauty and cosmetic products Performed store opening and closing duties, including counting cash drawers and checking equipment and

ensuring store maintenance

Assisting with customer service and product demonstration Maintaining positive customer relationships to ensure future sales

ACADEMIC QUALIFICATION

Relationship building

Computer skills

Customer Relationship

Organised

Planning

Effective communication

Responsive and energetic

Team Player

Adaptive and flexible

Constantly focused

Time management

Cost Controlling

Optimistic and Proactive

Active Listening

Persuasive

Accessibility for Ontarians with Disabilities Act

(AODA)

CERTIFICATION

English

Tamil

Malayam

Hindi

2015 - 2017

Limkokwing University of Creative Technology

Bachelor of Arts in Tourism Management

2014

Balalok Matriculation Higher Secondary School

Completed Year 12

2011

Gaborone International School

Completed Year 10

PERSONAL &

PROFESSIONAL SKILLS

2019 - 2020

Seneca College of Applied Arts and Technology

Global Hospitality Leadership Services

Post Graduate Certificate

Hootsuite

November 2019

Social Marketing Certification

OSG

October 2019

American Hotel & Lodging Association (AHLA)

October 2019

Certified Guest Service Professional

Certification in Hotel Industry Analytics

American Hotel & Lodging Association (AHLA)

April 2020

References upon request

Languages

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