Store Manager Employee Relations
Resume:
Cathy Murray
Mebane, NC *****
*********@*****.***
Motivated Store Manager with more than [23] years of experience in leading all aspects of retail operations including shrink, customer retention, visual merchandising, P&L, and inventory management. Communicates objectives and visions clearly to department managers and drives performance by building customer loyalty. Able to train, mentor, and develop promising staff into effective leaders. Authorized to work in the US for any employer
Work Experience
Store Manager
New York and Company - Burlington, NC
October 1997 to Present
Mentored many entry-level associates to achieve leadership positions and quickly became a leadership trainer for new store managers. Monitored and controlled department budget, grew revenue, and contained expenses, reviewing monthly profit and loss statements to identify areas in need of improvement. Maintained an onsite presence to ensure the operations team met all company operational standards.
Held team members responsible for reaching company objectives and processes. Created culture focused on customer service and satisfaction, resulting in improved customer loyalty and retention.
Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies.
• Supervised employees to maintain goals to meet corporate objectives
• Managed store and daily cash deposits
• Managed the scheduling, recruiting, hiring and training of new store employees Store Manager
Wendy's - Lexington, NC
May 1982 to October 1996
Recognized as Store Manager of the Year in 1986 based on superior sales and customer satisfaction results.
Recognized for excellence in building and motivating management and hourly teams.
Reversed a poor performing store by revising systems, processes, training programs, and personnel. Monitored and adjusted staff schedules based on business requirements. Implemented and supervised maintenance and sanitation standards for equipment and instruments. Monitored and controlled department budget, grew revenue, and contained expenses, reviewing monthly profit and loss statements to identify areas in need of improvement. Coordinated and supervised activities of team members to consistently meet customers' needs.
Education
High School Diploma in General
Central Davidson High School - Lexington, NC
June 1977
Skills
• Retail Management
• Store Management Experience
• Business Analysis
• Profit & Loss
• Requirements Gathering
• Succession Planning (10+ years)
• Business Requirements
Additional Information
Skills
Budgeting and cost control
Staff management
Inventory control
Staff hiring
Networking and collaboration
Sales oversight
Improve performance
Team building and leadership
Training and development
Employee relations
Customer service
Systems implementation
Time management
Employee training and development
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