Customer Service Administrative Assistant

**** * ****** ** **** N • SUNMAN, IN *****

CELL PHONE 812-***-**** • E-MAIL ***************@*****.***

LORI KENNEDY, MS

SUMMARY OF QUALIFICATIONS

20+ years in the manufacturing industry with eight years in leadership roles

Proficient with Microsoft Office: Excel, Word, Power Point; Access, Kronos, SAP, AS400, Lotus Notes, Outlook, JD Edwards

Strong cognitive and interviewing skills, including problem-solving, decision making, and great attention to detail, financial advisory skills, and ability to work with diverse group of people

EMPLOYMENT

09/12-Present Hill-Rom Batesville, IN

Facilities Engineering Project Admin Specialist

Customer Service

Coordinate Maintenance activities

Generate purchase orders and contact suppliers regarding open accounts, approve purchase orders

Purchase inventory

Adjust price changes and track percentage of change

Create, complete and/or close work orders

Assist in the maintenance of Maximo database

Generate PM’s for Tool Room & Maintenance

Manage Kaizen events in department

Continuous improvement projects

Perform safety and 5s audits

Create forms and enter inventory

Answer multiple lines and dispatch proper resources

Reconcile purchase card statements and contact vendors regarding status

Manage additional projects as needed

12/14-05/16 H&R Block Cincinnati, OH

Tax Professional

Responsible for preparing income tax returns of business and/or individuals

Interview clients to obtain additional information on taxable income and deductible expenses and allowances

Review financial records such as income statements, insurance forms, social security and documentation of expenditures to determine forms needed to prepare tax returns

Answer client queries regarding tax codes and appropriate deductions

Advise clients about investment strategies to minimize their taxes as per tax laws

Perform e-filing tasks as per schedule

Addressed complex tax issues and tax deduction problems of clients

Assist clients about legal issues, tax amendments and payment plans

Market HR Block products that fit the needs of the customer

Process payments

Reconcile Cash drawer

06/10-09/12 Ryobi Die Casting Inc. Shelbyville, IN

Group Leader

Conduct daily operational pre-shift meetings with team

Insure all associates comply with company safety guidelines

Maintain 5’S throughout shift

Scheduling, assigning, and directing the work of personnel. Monitoring and optimizing production and process goals

Enhancing employee performance by providing ongoing feedback and coaching, rewarding and informing supervisor of any performance concerns

Ability to define problems, collects data, establish facts, and draw valid conclusions

Provide assistance with quality issues and go through correct channels to ensure process is followed correctly

Follow and monitor the use of operation standards and company policies

Report daily attendance

Complete daily shift reports and safety incident/accident reports as required

Achieve goals in safety, quality, and production

Monitor daily production

Perform maintenance (PM’s) on machines and ensure they are running to full capacity

04/97-09/09 Valeo Engine Cooling Greensburg, IN

Production Supervisor

Communicate and direct team members including conducting daily team meetings; communicate with other area supervisors and support staff

Coordinate team member certifications and flexibility grids, assist in their development throughout the organization

Monitor improvement proposal system and ensure projects are completed in a timely matter

Maintain team member’s time and attendance through Kronos, conduct annual performance appraisals

Track and improve efficiency and scrap through trouble-shooting and resourceful projects

Conducted interviews for current positions

Ensure team members are following policies and procedures; discipline employees through a corrective action plan

Team Leader

Team Leader of tube mills, fin mills, and ovens

Operate machinery

Communicated with team members, supervisors and support staff

Schedule production

Train individuals how to perform task work instructions and demonstration

Assist supervisors in annual performance appraisals

Process daily paperwork, update indicator boards, 5’s, SPC’s, KOSU

Administrative Assistant

Create reports, Document Control Representative (Work Instructions, Forms, Process Control Documents)

Customer Service

Organize and schedule meetings, take notes, travel arrangements, answer multiple-line phone

Coordinate and assist in job interviews for current open positions and help decide on perfect candidate for the job

Purchase office supplies through web procurement and ecommerce

Administrator in GP Mate Solutions database (Preventive Maintenance)

Internal Auditor

Audit company documents, Process Control Documents, Control Plans, FMEA’s, AutoCAD, and Process Flow Diagrams

Write and disperse corrective actions and timeline

Assist with TS16949 audit and Change Authorization audits

EDUCATION

04/11 Indiana Wesleyan University Greenwood, IN

Master of Science Management with Human Resource’s Specialization

05/10 Ivy Tech Community College Lawrenceburg, IN

Associates of Science in Human Resources

08/06 Indiana University Richmond, IN

Bachelor of Science in Business Administration

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