Food Safety Customer Service

CONTACT

Address : Salt Lake City UT *****

Phone : 801-***-****

SKILLS

• Upselling techniques

• Beverage preparation

• Advertising and marketing

• Sales

• Cleaning

• Cash Handling

• Cash Register Operation

• Service recommendations

• Customer Complaint Resolution

• Tableside service

• Menu Memorization

• Strategy implementation

• Product Organization

• Sales Goals

• Guest Services

• Customer service

• Spanish translation

• Bilingual

PROFESSIONAL SUMMARY

Attentive Waitress with superior knowledge of Dennys dining and dedication to fantastic dining experiences. Trained in POS systems and served with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Organized waitress experienced in dennys restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.

Focused and reliable bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for efficient work.

WORK HISTORY

Waitress, 06/2016 to 04/2020

Dennys Corp. - Salt Lake City, UT

Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

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Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

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Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

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Maintained reports of transactions and greeted customers when entering and leaving establishment.

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Managed numerous translation requests each day with positive and upbeat communication style to uncover and handle customer needs.

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Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

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Handled inbound contacts and provided customer service according to departmental policies and procedures.

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Reviewed and resolved differences between accounting information and cash drawer.

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Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.

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EDUCATION

High School Diploma

Innovations Early College High School - Salt Lake City, UT JESSICA OCAMPO MARTINEZ

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