Sales Office Assistant
Resume:
WILLIAM DAY
Recent college graduate. Business administration degree.
Fredericksburg, VA
********.**@*****.***
Authorized to work in the US for any employer
Hertz MA II (Assistant Manager/Manager)
Hertz/Dollar Rent A Car - Woodbridge, VA
November 2018 to Present
* Supports achievement of location sales and margin goals by working closely with Location Manager on assigned tasks and develops management skills to qualify for promotion to the next level by successfully meeting daily challenges with hands-on experience.
* Ensures a positive customer experience by effective management of rental process to include qualifying the renter and completing contracts.
* Achieves individual sales goals and customer service goals.
* Grows sales by expansion of marketing efforts to referral sources (body shops, car dealerships, etc.).
* Maximizes margin by upselling customers to higher-priced services and ancillary products
* Protects company assets through enforcement of company policies
* Provides support for the branch's business plan by assisting the location manager with billing issues and processing payments.
* Upholds company standards by ensuring car has no visible external dirt, inside is vacuumed and no trash from previous occupants, seats are clean of debris and stains, and fuel tank is full.
* Cleans and services site facilities to ensure professional appearance and positive customer service.
* Contributes to Hertz Improvement Process (HIP) to discover new and more efficient ways to run our business and deliver the right products and services to our customers faster and at a lower cost. Drives change from within to improve customer satisfaction and uses teamwork to tackle problems. Virginia Direct Sales Support
Bellwether - Fairfax, VA
June 2018 to Present
Key Accomplishments:
• Provide services and supports for intellectually and developmentally disabled adults from Virginia in residential and day community settings.
• Ensuring customer satisfaction, driving company van to meet deadline while working 12 hour shifts W
WORK EXPERIENCE
• Cook, clean, redirects behaviors acts, assist with physical, mental, emotional, mental, disabilities with both hi/low function individuals. Document and update status of each day.
• Document and update status of each day.
Inside Sales Admissions Advisor
Envision - Vienna, VA
January 2018 to May 2018
Key Accomplishments:
Consistently met target goals for calls, emails, sales, and quality Implemented pipeline reporting via excel to maintain high conversation rates Conducted outbound calls to prospects
Educate prospective students on the benefits of attending Envision programs. Assist prospective students with the application process and review qualifications for admission. Answer incoming calls, emails and chats promptly and in accordance with established call/email and chat procedures. Wireless Professional/Inside Sales
Sprint - Manassas, VA
August 2017 to January 2018
Spearhead all areas of Inbound and Outbound sales. Provided leadership to mentors and cultivated best practices for an overall better customer experience.
Key Accomplishments:
Led the store for new lines & accessory add-ons consistently Made outbound calls to new and existing customers to up sell Sprint products and services. Answer calls and provide customer services to clients both in the store and over the phone. Update database on client information
Designed Sprint flyers that were passed out to customers Office Assistant
Livingstone College
January 2014 to August 2017
Key Accomplishments:
* Designed phone script that was used to answer phone calls
* Implemented process to direct calls to appropriate staff
* Assisted in daily duties to ensure that all day-to-day jobs were completed efficiently and accurately Bachelor of Science in Business Administration
Livingstone College - Salisbury, NC
2013 to 2014
https://www.linkedin.com/in/isaiah-day-74a08910a
EDUCATION
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