Customer Service Representative, Warehouse Runner, creative, friendly

Ruben Figueroa **** Andover Cay Blvd. Orlando, FL 32825 Cell: 407-***-**** *******@*****.***

Profile

Highly motivated individual with a background in Customer Service, Warehouse Assembly and as a Warehouse Runner/Checker. A self starter with an excellent track record with proven results. Result oriented specializing in focusing on best practices, internal and external customers' needs and detail oriented. A Mission-driven team player who relates well to people, easily masters and manages multiple responsibilities in fast paced and pressured situations. Flexible and versatile - able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Use of Microsoft Word, Excel, Outlook;

Summary of Skills

Telephone sales, account acquisition 2+ years of Customer Service Experience Exceptional customer service skills retention, and customer support. Highly effective communication skills. Proven aptitude in problem solving, strong organizational management skills, operates independently & as a team task coordination, project planning idea generation & creative thinking. Perfect on-the-job safety record, goal oriented, energetic, friendly, outgoing, Microsoft Office, Word, PowerPoint, Outlook Success & result oriented.

Provides additional skills both as a warehouse assembler and a warehouse runner/checker. Highly attentive, active and assertive when completing start-to-finish and ongoing tasks. Responsible for all materials incoming/outgoing for the airline within the warehouse. Operates as an all around team player, keeps communication and keeps effectiveness in problem solving with a team and/or individual situations in a respectful, professional matter. Proficiently organized with strong, eligible writing skills with reports, labeling, as well as problem solving mathematics, determining the total amounts of material and carts to be provided for all specified inbound flights.

Professional Experience

CUSTOMER SERVICE Performed duties of operations on multi-line phone systems, filling orders, and arranging delivery schedules. Resolved problems by analyzing data, and identifying solutions, addressed customer complaints and acted to resolve all issues clearly, politely, and professionally. Notified customers of updates, changes, and additional requirements. Ensured operational equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques. Maintained supply inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies. Coordinate telephones, assisting customers and resolving a range of problems and inquiries. Scheduled and coordinated meetings, appointments, events and other similar activities for supervisors, which also includes travel arrangements. Discussed & evaluated job performance with staff to identify goals, measure progress & improve efficiency.

WAREHOUSE ASSEMBLER Prepared meal trays, ice cold beverages and fresh snacks in a commissary warehouse for inflight service of an airline, fills and refills individual serving cartons with portions of various foods and condiments, such as cream, jams, and sauces, by hand, to then be put into their respective food and beverage carts. I was also responsible for performing a series of duties, such as receiving and processing incoming stock and materials, picking and filling orders from stock.

WAREHOUSE RUNNER/CHECKER Delivered and received food, beverage and other products throughout the facility to and from assemblers, in an efficient and timely manner. Organized the food carts for specific flights, including inputting both regular and dry ice, using protected gloves, into beverage carts to maintain the beverages ice cold for the incoming flights. Ensured the inventory levels of supplies are maintained in every food and beverage cart. Reported all needed commissary repairs to the supervisor as well as keeping the work area and equipment neat and clean using safety procedures.

EMPLOYMENT HISTORY

Ruben's Lawn Service - Customer Service Representative Orlando, FL

November 2016-December 2018

ABM Industries - Warehouse Assembler, Warehouse Runner/Checker Orlando, FL

December 27, 2018-March 23, 2020

EDUCATION

University High School, Orlando Florida 2015 Diploma

MILITARY

United States Marine Corps, Admin Clerk

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