Social Media Computer Operator
Resume:
IDOMEH OMOLEGHO FAVOUR
CONTACT ADDRESS: NO **, Alaba Street Iyana Oworo, Oworonshoki, Lagos State, Nigeria.
PHONE: 070********, 070********
E-mail: **************@*****.***, **************@*******.***
PERSONAL STATEMENT:
A talented and ambitious IT support professional who is zealous; and possesses self- discipline and the ability to work with minimum supervision, always willing to learn whenever necessary whilst ensuring that quality solutions meet business objectives.
PERSONAL DATA
DATE OF BIRTH: 24th October, 1995
GENDER: Female
MARITAL STATUS: Married
NATIONALITY: Nigerian
STATE OF ORIGIN: Edo
EDUCATIONAL QUALIFICATIONS:
INSTITUTION(S) ATTENDED CERTIFICATE(S) OBTAINED
Federal Polytechnic, Auchi (2015-2017) Higher National Diploma (HND), Computer Science (Upper Credit).
Federal Polytechnic, Auchi (2012-2014) ND (Computer Science), Upper Credit
Auchi Polytechnic Staff Secondary School,
Auchi, Edo State. (2006-2012) Senior Secondary School Certificate
Early Breed Nursery and Primary School,
Auchi, Edo State. (1999-2006) First School Leaving Certificate
WORK EXPERIENCE:
United Bank for Africa (UBA)
No 1662, UBA Building, Oyin Jolayemi, Victoria Island.
June 2019- Present
Position: Customer Experience Expert (CEE)
Ensure customers’ complaint (failed fund transfer, failed airtime to-up, delayed inflow, ATM dispense error, Erroneous transfers e.t.c) from social media are treated.
Advise customers’ and respond to their enquiries (Loans, Mobile banking, promotions etc.)
Attend to customer’s request and ensure are resolved.
Reach out to customers’ when necessary to get detailed information of complaints and ensure they are resolved.
Facilitate customers’ satisfaction and avoid escalations at “Turn-Around Time”.
SUMMARY OF SKILLS AND COMPETENCIES:
Complete knowledge of computer software.
Knowledge of MS Office.
Skilled in installing, maintaining, and supporting IT equipment.
Strong customer service and communication skills.
Very strong team skills along with the ability to work independently.
Flexible to working hours, openness to acquisition of new skills and work method.
National Youth Service Corps (NYSC)
Baptist High School, Igboho-Oorelope LGA, Oyo State,
April 2018-March 2019
Position: Teaching Staff
Tutor Basic Sciences.
Administer Tests & Examinations for Students.
General Counselling of Students from time to time.
Computer Operator & Administrator
World Health Organization
Igboho-Oorelope LGA, Oyo State
January 2019 – February 2019
Position: Ward Accountability Officer
Team Leader (Make sure Vaccines are used in the Right proportion to avoid Wastage)
Monitoring of Vaccines Carriers/Vaccines to make sure vaccines are not exposed and spoilt.
Marolinks Communication limited
No 7, igbei Road Auchi,
January 2016- April 2018
Position: Customer Service/Secretary
Internet service providers; carry out duties in accordance with tasks and descriptions with reference to established rules and policies.
Management Information System
Federal Polytechnic, Auchi, Edo State
January 2015- December 2015
Position: Industrial Training (Intern) Staff
Install updates to existing software.
Install and provide maintenance services to clients.
Visit Client offices, evaluation problems, and implement corrections.
Provide annual maintenance service and upgrading of existing computer systems into advanced ones on request of clients.
Ultima Fashion home
No2, Behind Royal Garden Motel, South-ibie, Edo State.
February 2012- October 2014
Position: Fashion Designer
Design, Cut, Sew fabrics to specifications as they relate to customers’ orders.
Carry out all duties in accordance with tasks and descriptions with reference to established rules and policies.
HOBBIES: Reading, Creative Designing, Drawing & Meeting People.
REFERENCES:
DR E.M IGBAPE REV. AMOS A. ABOHI
Chief Lecturer, Resident Pastor,
Computer science Department, Church of God Mission Intl (Zone 1), Federal Polytechnic, Auchi, Auchi,
Edo State. Edo State.
Contact this candidate