Engineer Desktop Support
Resume:
PROFILE
Good communication skills in English and
keen attention to share information.
Strong decision-making skills.
Easy to adapt new environment and Make
comfortable to work with others.
Strong sense of responsibility and
commitments towards assignments.
Flexible to Work in all shifts.
To share and obtain knowledge form
other to boost myself to involve in a work
environment.
Good to be a Team Leader as well team
Player.
EDUCATION: _
Bachelor of Computer Application in 2016, SASTRA UNIVERSITY SRC, Kumbakonam, Tamil Nadu. INDIA with 70%.
Higher Secondary in 2013, D.B.T.R National Hr. Sec School, Mayiladuthurai, Tamil Nadu. INDIA with 75%.
Matriculation in 2011, Nisha Matriculation School, Therizhandur, Tamil Nadu. INDIA with 91%.
WORK EXPERIENCE: _
TATA Consultancy Service (System Administrator)
SEP 2016 – Present
System Administrator (2019 – Present)
Level 2 supports in Windows administration.
Level 1 Support in Network troubleshoot.
Configured & troubleshooting all problems related with Microsoft Outlook 2007/2010/2013 & 2016.
Install, Configure and Administration of Windows XP, 7, 8.1 & 10 for Domain and Workgroup Environments.
Installing and configuring of Software & Printers.
Complete support for Desktops, Laptops including Installation, Configuration & maintenance with all MS Windows platforms and providing Hardware and Software support for more than 100+ users. Operational Lead (2018-2019)
Managed allocation of resources within the team, provided guidance support and performance management to team members.
Assigned work to team members to ensure timely and effective response to user needs.
Developed and lead a culture of quality, consistency, continuous improvement and teamwork.
Monitored Service Desk operations and escalated tickets to ensure client’s problems are handled as expeditiously as possible.
Provided management reports on Service Desk operations.
Improved customer relations and technical support.
Trained Service Desk analysts on operational procedures and troubleshooting techniques.
Empowered team members to take on new challenges. Mohamed Asath Ali. R
System Engineer
CONTACT:
EMAIL:
*.********@*******.***
r.asathali (Skype ID)
PERSONAL DETAILS
Gender : Male
DOB : 08-05-1995
Father Name : Late S.A.Rahamathullah
Hobbies : Volunteering, Social Activities,
Dance
Permanent Address :
1-131 south main st,
Therizhandur, Kuttalam (T.K),
Nagai (DT). 609808
Tamil Nadu. INDIA.
Provided training on new hardware and software applications.
Provide leadership by organizing department workflow, providing information and maintaining communication and by fostering teamwork Service Desk Engineer: (2016-2017)
User Provisioning, Network printer troubleshooting, Active Roles, Share- point, Windows XP, 7, VPN, Priority management by severity level, Phone/chat/email support, Remote ticketing system, RDP, SCCM for software installation, Active Roles, RSA secure ID.VPN support, Windows XP & 7, password resets, SAP support, Active Directory experience including account and email creations, user account management and terminating end user accounts.
Set up PC and Apple desktops and laptops and all types of mobile devices.
Secure ID, CA Service Desk ticketing system, Citrix, Remote Desktop use.
Managed high call volume with tact and professionalism.
Managed customer calls actively and efficiently in a complex, fast-paced and challenging call center environment.
Provided IT support to non-technical personnel within the business.
Installed software, modified and repaired hardware and resolved technical issues.
Managed call flow and responded to technical support needs of customers.
Remained up-to-date on the latest technologies and solutions applicable to company products.
Reviewed technical documentation and procedures.
Used ticketing systems to manage and process actions taken.
Provided after-hours support for applications and projects when needed.
Implemented new services into production.
Ensured proper release and maintenance of all systems.
Escalated unresolved issues to appropriate level.
Evaluated and conducted technical and functional research and analysis.
Trained users in the proper use of hardware or software.
Followed internal procedures for change management, incident management and escalation.
Highlights of IT Skills _
Systems/Software Installation and Configuration,
Configuration & Upgrading OS/Server & Patches & Updates
Technical & Desktop Support
Training & Mentoring
Security Solutions
Workflow Planning & Productivity Improvement
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