Mental Health Nursing Assistant

HOPE SUSSMAN

WORK EXPERIENCE

Seattle Children's Hospital Oct 2019-present

Family Services Coordinator

Act as the frontline leader to support daily operations for the Clinical Intake Coordinators.

Partner with Charge Nurse and other departments to ensure tools and resources are up to date and ensure referrals are processed accurately.

Engage in CPI improvement efforts and implement

approves process changes. Facilitate access to services and contribute to maximum reimbursement or coverage for services sought.

High demand places on empathy, attention to detail, aptitude for multitasking, effective prioritization and a commitment to teamwork.

Co-founder of our departments anti-racism group.

Seattle Children's Hospital Oct 2018 - Dec 2019

Mental Health Coach

Provides direct patient care on the Psychiatry and Behavioral Medicine Unit (PBMU), including;

coordinating admissions for the PBMU, acting as a

liaison between the PBMU Treatment Teams and

patients and families providing behavioral coaching and crisis support in the Emergency Department.

Works in collaboration with PBMU Leadership Team to provide coaching to the health care team to provide high quality care.

Provides and facilitates appropriate coaching for

patient families, and healthcare teams involved in patient care.

ACADEMIC PROFILE

Neurobiology, Epigenetics Expected 2022

North Seattle College - Post-Grad

Graduated with Dual Majors May 2015

Pacific Lutheran University

Presidents Scholar

Young Leaders Scholar

Member of the Diversity Club

Research Coordinator for Psych Dept '14, '15

2nd Grade Teachers Assistant

SUMMARY

Award-winning customer service

leader with extensive experience

acting as a liason in cross-

functional teams. Proven to thrive

within face paced, often hectic

environments.

CERTIFICATIONS

Agency Affiliated Counselor

Registered Nursing Assistant

Adult and Infant BLS

Green Mug Award

M.oves of U.nusual G.reatness

CONTACT DETAILS

Mobile Phone: 253-***-****

Email Address:

****.*******@*****.***

Home Address:

524 Highland Drive Apt 11

Seattle, WA 98109

Baccalaureate Speaker Graduated 2011

Charles Wright Academy

Presidential Community Service Award

Homeroom Representative

Vice President of Comic Book Club

International Peace Exchange Participant (UAE)

Exchange Student Host (Korea)

Model UN

Member of Chess Club

Salon Iris June 2016 -Oct 2018

General Manager

Responsible for planning, directing and overseeing the operations of the salon.

Responsible for management of 10 people.

Established bookkeeping and inventory processes·

Implemented sales procedures resulting in 28%

increased revenue over three months.

Built and maintained customer relationships through targeted advertisement.

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